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Reviews of Rose Park Hotel

3 out of 5
Rose Park Hotel
1-3 Talbot Square, Paddington, London, England

Reviews

6.6
Rating 10 - Excellent. 96 out of 1000 reviews" "
Rating 8 - Good. 381 out of 1000 reviews" "
Rating 6 - Okay. 320 out of 1000 reviews" "
Rating 4 - Poor. 126 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edd

Stayed 1 night in Jul 2021

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football trip
Room was small but had everything needed for a great stay
Stayed 1 night in Jul 2021
Response from Sandra on Jul 13, 2021
Dear guest, Thank you for your review. We really appreciate it. Kind regards, Sandra, front desk receptionist.

8/10 Good

Nawaf

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Sandra on Jul 7, 2021
Dear guest, Thank you for your staying at the hotel and also thank you for your review. We really appreciate it. Kind regards, Sandra, front desk receptionist.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2021
Response from Sandra on Jun 20, 2021
Dear guest, Thank you for your review and your time doing it. Could you please send us an email or calling us whenever you have the chance and letting us know more details about the review? we would like to know more about the experience that you have had in our hotel. Kind regards, Sandra

8/10 Good

Lucy

Traveled with family
Liked: Staff & service
Stayed 1 night in May 2021
Response from Sandra on Jun 20, 2021
Dear guest, Thank you for the review and also thank you for your time doing it. Kind regards, Sandra

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Sandra on Jun 20, 2021
Dear guest, thank you for your review and also for your time doing it. Kind regards, Sandra

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Rose Park Hotel on Jun 1, 2021
Dear Jordan, thank you for taking your time to leave us your feedback. Your opinion is very important to us. It gives us such an incredible joy that you enjoyed staying in our hotel.For us your safety and peace of mind is our priority. We have put procedures in place to ensure all our guest have a secure and comfortable visit. All our rooms and public spaces are cleaned to the highest standard to make our guest feel safe. We look forward to welcoming you back soon. Kind regards

8/10 Good

Tom

Liked: Cleanliness, staff & service
Great service. Nice friendly receptionist. The bed wasn’t the comfiest and expected it to be a double not two singles pushed together. Very thin walls but other guests were considerate. Overall, more positives than negatives.
Stayed 1 night in May 2021
Response from Kasia on May 28, 2021
Dear Tom, thank you for taking your time to leave us your feedback. Your opinion is very important to us. It gives me such an incredible joy that you enjoyed staying in our hotel. It also makes me very happy you found our staff friendly and helpful. For our staff your safety and peace of mind is our priority. We have put procedures in place to ensure all our guest have a secure and comfortable visit. All our rooms and public spaces are cleaned to the highest standard to make our guest feel safe. We look forward to welcoming you back soon. Kind regards, Kasia - reception department.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 1 night in May 2021
Response from Kasia on May 28, 2021
Dear Guest, thank you for taking your time to leave us your feedback. Your opinion is very important to us. It gives me such an incredible joy that you enjoyed staying in our hotel. For our staff your safety and peace of mind is our priority. We have put procedures in place to ensure all our guest have a secure and comfortable visit. All our rooms and public spaces are cleaned to the highest standard to make our guest feel safe. We look forward to welcoming you back soon. Kind regards, Kasia - reception department.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was ideal for two nights. A clean, spacious room, with great internet, in a hotel located close to Paddington and Lancaster Road stations. I would definitely stay in again.
Stayed 2 nights in Oct 2020

8/10 Good

Halima

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had stated would take payment at the Property but they took my money five days before the check in date. Had requested for Twin room and got a double room. On the email confirmation it said free breakfast but the hotel said there is no breakfast that they need to update the website.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Staff & service
Good for the price! The room wasn't exactly too clean or warm, but the daily housekeeping service was okay. Appreciated the location nearby the park as well as the Paddington station.
Stayed 14 nights in Sep 2020

8/10 Good

Maximus

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude Check in
When I arrived, the gentleman at reception said that I needed to settle payment for my room, however I had already paid on 27/09. When he asked to see proof I showed him my receipt email and he said this wasn’t sufficient and wanted further proof meaning I needed to show him my bank statement which was not an acceptable manner of checking in to stay. He then asked for a passport for identification which I think is unnecessary and have never come across before. This led to me being very frustrated and did not appreciate his manner
Stayed 2 nights in Oct 2020

2/10 Terrible

Iryna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020

4/10 Poor

Terry, Wisconsin

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived late so were literally placed in a basement room. Maybe the tiniest bathroom we’d ever seen but clean and fully functional. Bed was very uncomfortable due to old saggy mattress. Could hear all foot traffic above us loud and clear. Not what I envisioned from pics and a Name like Rose Park. Location to Kensington Park however was great!
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Make sure to get a room towards the front of the hotel, rooms towards the back smells old and moldy. Beds are uncomfortable, felt like you slept on the springs. The staff however was perfect, smiling and very helpful. All in all an OK stay, but will not book again (because of the beds).
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Kasia on Mar 9, 2020
Dear Guest, thank you for your feedback. I am sorry you were not happy with your stay with us. Any issue should have been reported to the reception. We would be happy to help. Kind regards, Kasia Rose Park Hotel

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Kasia on Feb 23, 2020
Dear Guest, We are sorry you didn't enjoy your stay in our hotel. Next time please contact the reception and we will be happy to help.The hotel is undergoing a plan of refurbishments, we hope you will come back and enjoy our hospitality. Kind regards, Kasia Rose Park Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Bad TV reception amking it un-watchable at times. Small room, but clean. Good location. If you get a good price and you're not too bothered then it's fair value for money.
Stayed 3 nights in Jan 2020
Response from Kasia on Jan 25, 2020
Dear Guest, Thank you for taking your time to give us feedback about your stay. We apologize for the fact you weren’t happy with the tv signal, however we always try to do our best to satisfy the requests of all our guests if the issues are reported at the reception. We hope you will come back and enjoy our hospitality. Kind Regards, Rose Park Hotel

2/10 Terrible

Marie, California, USA

Traveled with family
Disliked: Cleanliness, staff & service, amenities
BEDBUGS! This is every traveler’s fear and I can’t believe it happened to me and my daughter. We had just booked this hotel for 1 night to have a place to stay after watching the NYE fireworks. After 2 hours of sleep we were awakened by bites. We took another shower (2am) and tried to get back to sleep, after 2 hrs, we were both itching like crazy! I turned on the light and there it was a bed bug on our bed! We packed our stuff quickly and found another bed bug on the wall! We went to the front desk and complained, they gave us another room across the street. By this time it’s about 8am, went to see the manager, showed the pictures of bug bites and the bed bugs I had to kill. It was so disgusting and traumatic I could not sleep, our day got ruined, we could not function due to no sleep and the trauma. The manager was nice, gave us an extra night stay, but I still can’t shake it off my head that this particular hotel has this problem, at least not in the heart of London! I Am hoping the management will take a major action in this.
Stayed 1 night in Dec 2019
Response from Andreea on Jan 7, 2020
Dear Marie, Thank you for taking the time to tell us about your experience and I am sorry you were disappointed the room. We have raised the issues with our housekeeping supervisor. I hope you understand we have tried our very best to ensure you had a good night's sleep. Warm regards, Andreea- Reception Department

6/10 Okay

Michelle

Liked: Staff & service
Could do better
Very basic, ( not like picture) clean enough, but not clean under beds, no hot water in evenings, sound proofing poor but ideal position for paddington station. Friendly reception staff. Tea and coffee in rooms appreciated.
Stayed 2 nights in Jan 2020
Response from Andreea on Jan 7, 2020
Dear Michelle, thanks for taking your time for the review after your recent stay with us. We are glad you enjoyed our central location and you found the staff friendly. Kind regards, Andreea-Reception Department

2/10 Terrible

Asaf

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Matress
Good matters is basic for any hotel
Stayed 1 night in Dec 2019
Response from Andreea on Jan 7, 2020
Dear Asaf, Thank you for taking the time to tell us about your experience at our hotel. I am sorry to read about the issue you had with the mattress and the room, we have raised this issue with the housekeeping supervisor. Best Regards, Andreea-Reception Department

10/10 Excellent

Joe, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and a quick walk to the Paddington Station.
Stayed 2 nights in Dec 2019
Response from Andreea on Dec 11, 2019
Dear Joe, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. It makes me very happy to know you liked the Location of the hotel.Warm regards, Andreea- Reception Department

2/10 Terrible

Verified traveler

Liked: Cleanliness, amenities
Very noise and no hot water for shower. Won't try again any more.
Stayed 3 nights in Dec 2019
Response from Andreea on Dec 9, 2019
Dear Guest, Thank you very much for taking your time to write us your feedback about your stay with us.We apologize for the inconveniences you experienced, any issue should have been reported to the reception and we would have sorted it out during your stay. Kind regards, Andreea-Reception Department

4/10 Poor

tal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2019
Response from Andreea on Dec 3, 2019
Thanks for staying with us. We appreciate your feedback

2/10 Terrible

Francisco

Traveled with group
Disliked: Property conditions & facilities, room comfort
Not worth it
The room for a 2 bedroom is super tiny, the room and the building had a weird old smell. The bathroom shower was colt, the bed was not comfortable my back was in pain every morning. I never felt like this before with any other hotel I stay in.
Stayed 3 nights in Nov 2019
Response from Andreea on Dec 2, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Good location. Room is small but acceptable. Staff are friendly.
Stayed 1 night in Nov 2019
Response from Andreea on Nov 26, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap but i would definitely spend more instead!
The rooms need attention. There is mold on the ceilings. The rooms are cold and the heating barely works. I had to take a duvet from the spare bed to make sure I was warm enough to sleep. Their cleaning service does take care of the basics, but the management is clearly not paying attenion. Also their idea of soap is hand wash to wash your hair and body. Honestly ridiculous and not appropriate
Stayed 2 nights in Nov 2019
Response from Andreea on Nov 26, 2019
Dear Steven, Thank you for taking the time to tell us about your experience at Hotel Rose Park. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience, next time please report the issue to the reception staff, we will be happy to help and deal with it accordingly. Again, thank you for choosing our hotel. Sincerely, Andreea- Reception Department

4/10 Poor

Jaynie

Disliked: Staff & service, room comfort
Won't be back
The room was insanely small.......
Stayed 1 night in Aug 2019
Response from Andreea on Nov 16, 2019
Dear Jaynie, thank you for your feedback. We apologize for the size of the room, please note that we are able to change our guests from room or upgrade them to others upon availability. Kind regards, Andreea-Reception Deparment

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I booked a single room, but whilst the room was clean it was very small, little more in size than a store cupboard. This meant, as a business traveller, it had very little in the way of storage. The bed was of necessity pushed up tight to the wall against the window which meant a draft on one side compensated by a large wall mounted heater on the other. The location of the room meant there was almost no natural light. It was ok for an overnight stay if you’re travelling light.
Stayed 4 nights in Oct 2019
Response from Andreea on Nov 4, 2019
Dear Guest, Thank you for taking time to write a review. We apologize for the inconveniences with the size of the room and the other inconveniences. Any issue should have been reported to the reception department and we would have sorted it out during your stay. Kind regards, Andreea-Rose Park Hotel

8/10 Good

Jan Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its
Stayed 2 nights in Oct 2019
Response from Andreea on Oct 16, 2019
Dear Jan Philip, Reviews like yours is what we do this for.We are delighted you have experienced a lovely stay with us. I can't thank you enough for taking the time to let other potential guests know about our hotel. Have a lovely day. Best Regards, Andreea- Reception Department

2/10 Terrible

Roge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location to the station of Paddington tube metro station
Stayed 1 night in Oct 2019
Response from Andreea on Oct 10, 2019
Dear Roge, Thank you for taking the time to tell us about your stay and I am sorry you were disappointed with your experience. Please note we are in the process of continuous refurbishment so I hope you understand we have tried our very best to ensure you had a good night's sleep. Warm regards, Andreea-Reception Department

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
We loved the view that was across the garden, and it was centrally located near the train station and good eateries
Stayed 3 nights in Aug 2019
Response from Andreea on Oct 6, 2019
Dear Guest, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. We are happy to hear that you enjoyed your view and we hope to be seeing you soon. Kind regards, Andreea

6/10 Okay

Jacob

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Ok experience.
Our party had 2 rooms, one was good the other was on below ground floor. The ground floor room was claustrophobic the room on street level was nice.
Stayed 1 night in Oct 2019
Response from Kasia on Oct 3, 2019
Dear Guest, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. It makes me very happy to know you liked the Location of the hotel. Our hotel is located in a listed building and our rooms sizes vary. If guests are unhappy with their room there is always the option to upgrade based on budget and availability. Kind regards, Kasia Rose Park Hotel

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The bathroom is too small and the bed is not comfortable.
Stayed 1 night in Oct 2019
Response from kasia on Oct 3, 2019
Dear Guest, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. It makes me very happy to know you liked the Location of the hotel. we apologize for any inconveniences you experiences with the beds. All issues should have been reported to the reception staff, we will be happy to help and deal with it accordingly. We look forward to welcoming you back at Rose Park Hotel soon. Kind regards, Kasia

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Clean and comfortable, good staff service. Exaust fan in toilet seems not work
Stayed 3 nights in Sep 2019
Response from Andreea on Sep 22, 2019
Dear Guest, thank you very much for taking your time to write us your feedback about your stay with us. I am happy to hear you found the location good and the room clean. All comments are taken in consideration to improve the quality of the service. Kind Regards, Andreea

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Clean if a bit bland in decor. No wifi in a room that was 50 ft from the router at the front desk. In 2019, no wifi in a hotel room is pretty much unacceptable especially if you're staying for work.
Stayed 1 night in Sep 2019
Response from Andreea- on Sep 17, 2019
Dear Guest, Thank you for taking the time to tell us about your experience and I am sorry you were disappointed the WiFi. I hope you understand we have tried our very best to ensure you had a good night's sleep. If this was not the case and I am truly sorry your experience did not meet your expectations.Warm regards, Andreea-Reception Department

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019
Response from Andreea on Sep 14, 2019
Dear Guest, Thank you for taking the time to tell us about your experience. I hope you understand we have tried our very best to ensure you had a good night's sleep. If this was not the case and I am truly sorry your experience did not meet your expectations.Warm regards, Andreea-Rose Park Hotel

8/10 Good

Tim

Stayed 1 night in Aug 2019

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good trip. Second time staying. Rooms have been updated. Great location.
Stayed 1 night in Aug 2019
Response from Kasia on Sep 3, 2019
Dear Irene, Thank you for your kind words and praises regarding your recent stay at Rose Park Hotel in London Paddington.It fills me with great pride to learn of your great experience. We take great pride in the service and experience at the hotel, so I am delighted to see that you appreciated our services throughout your stay. Kind regards, Kasia-Reception Department

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing. Room was very very very small for a family of 4. Was told that family room didn't suppose to exist. One of the receptionist's attitude was terrible! Totally spoils the mood of the trip! Room had bad lightings.
Stayed 5 nights in Aug 2019
Response from Andreea-Reception Department on Aug 28, 2019
Dear Guest, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. We apologize for disappointing,experience with the room, any issues should have been reported to the reception so we can upgrade you accordingly to your budget. Kind regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, very friendly staff. Watch out if you are in a lower ground room though. You will likely not have any mobile signal, and the wifi is close to useless when there are lots of people on it (early evening)
Stayed 3 nights in Aug 2019
Response from Andreea on Aug 28, 2019
Dear Guest, Thank you for taking the time to review the hotel. We are delighted you liked the location and were happy with the service the front desk team provided and the cleanliness.We apologize for the Wifi, next time please feel free to report it at the reception. Once again thank you for sharing your experience and I look forward to welcoming you again in our hotel as is in the process of being refurnished. Warm regards, Andreea- Reception Department

2/10 Terrible

Sary A.

Disliked: Cleanliness
Well located, but ....
The location is excellent. However staff was completely unprepared to help solve a problem. Be mindful, single room = one smaller than twin bed. Long story, bathroom has mold, cobwebs and left over water in coffee pot, barebones to say the least. Has AC but some rooms don't work, WIFI iffy at best. Had to move to Sister hotel (no AC), but was ok w fan and window cracked. Management helpful at the end, after almost 24 h of grief. NOT Recommended at all
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location across the street from Hyde Park and close to Piccadilly Station and shopping and restaurants...
Stayed 1 night in Aug 2019
Response from Andreea on Aug 13, 2019
Dear Guest, thank you for taking time to write us. We are happy that you found the location good. We do hope to get the chance to welcome you again in the near future.Best Regards, Andreea-Rose Park Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Andreea on Aug 11, 2019
Dear Guest, thank you very much for taking your time to write us your feedback about your stay with us. All comments are taken in consideration to improve the quality of the service.We are very happy to hear that you enjoyed our stay overall.We look forward to welcoming soon. Best Regards, Andreea-Rose Park Hotel

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was great, you can easily access the Paddington Station which conects to the rest of London, you can also find restaurants and places to eat or drink two blocks down, the hyde park is also near. Plus, the recepcionist was really nice and sweet. Nonetheless we did encounter disappointing facilites like the uncomfortable matress, the wifi didn't work at our room and the sheets had stains on them.
Stayed 2 nights in Aug 2019
Response from Andreea on Aug 8, 2019
Dear Guest, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us. It makes me very happy to know you liked the location of the hotel, near Hyde Park, Kensington Gardens and Kensington Palace are all a short walk from the hotel. The Royal Albert Hall, Victoria & Albert Museum, Science Museum, Natural History Museum, Planetarium and Madame Tussaud’s are just three stops away from Paddington underground station either going Westbound or Eastbound. We look forward to welcoming you back at Rose Park Hotel soon. Kind regards, Andreea-Rose Park Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Andreea on Aug 8, 2019
Dear Guest, Thank you for taking your time to leave us your feedback about your stay, your opinion is really important to us.We look forward to welcoming you back at Rose Park Hotel soon. Kind regards, Andreea-Rose Park Hotel