Ratings based on 51 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from sydney, Australia
Great location and Excellent servicesPosted Jul 25, 2014
The hotel is in a Great location , and staffs are efficient, friendly and very helpful, excellent services ,
for Everyoneby A verified traveler from Grand Rapids, MI
Very elegant. Nice to have 2 restaurants to choosePosted Jul 24, 2014
Pros: courtyard, lobby and staff. Also enjoyed candy dishes outside elevators. awesome fitness center, five star
greatly enjoyed the experience. Extremely professional staff. amazing courtyard and lobby area
for Everyoneby A verified traveler from California
Excellent location and GREAT staffPosted Jul 17, 2014
Pros: The staff and the location. The rooms were beautiful and very clean.
Location: Location was near the Metro (underground) station, restaurants, convenience stores and close to some of the major sights.
We recently stayed at this hotel in London for 11 nights and had such a great memorable experience from the time we checked in to when we checked out. The staff at Rosewood were so welcoming and very attentive to our needs. By staff, I mean everyone that we came in contact with (Check in staff, concierge, room service staff, chambermaids and the doormen) were all excellent. We couldn't have had a better experience. I HIGHLY recommend this hotel if you're staying in London. Metro station is nearby and convenience stores and restaurants are also in walking distance to the hotel. The sights are not too far away, but just enough to get away from the crowds. Perfect location.
for Everyoneby A verified traveler
Beautiful hotel with attention to detailPosted Jul 16, 2014
Pros: This hotel has an old world charm with modern conveniences. It has a nice mixture of formality, tradition with friendly modern ease
Cons: The bathrooms were a letdown in the sense that the shower was over the bath, and difficult to step up into and out of. Disappointing for five star
My sister and I stayed for five nights and loved every minute of it. The room was a generous size by London standards and the beds were so comfortable with sumptuous linen and quality tea, coffee making facilities and condiments for the bathroom The gym was well equipped and it was a nice touch providing fruit and water jugs with lemon and cucumber slices.. Each morning bowls of apples were placed around each floor and changed after lunch to bowls of chocolate and then again at night to lit candles. The lobby area had many interesting sculptures and quirky things enjoy.
for Everyoneby A verified traveler from B from Vancouver, BC
Great hotel, superb service and facilities!Posted Jul 9, 2014
Really enjoyed the facilities, the special touches, attentiveness and professionalism of staff, and the great location.
for Everyoneby A verified traveler from new york
Nice hotelPosted Jun 26, 2014
Very satisfied overall. Style is great and staff was superb. Love it!!
for Everyoneby Neil from California
This is a very upscale old world type luxury hotelPosted Jun 23, 2014
Pros: It was available and close to our train station.
Cons: It was perfect and so was the staff. Very nice and gracious staff.
Location: Near the British Museum and close to bus and tube stations and Central London and all its attractions.
We needed a room for just one night due to a booking issue. We discovered this hotel and booked a room. We arrived late in the evening and departed early in the morning so we did not have the time to check out the amenities but from our short experience, this would be a wonderful place to stay a week and explore London. Very luxurious.
for Familiesby Breana
Good not greatPosted Jun 21, 2014
Cons: Concierge effort
We booked a larger room months in advance - not available for some reason when we checked in, so we were given two smaller adjoining rooms. Their solution was fine, but raises the question why it occurred in the first place. The location is first rate for London. The staff was very nice, but came up short on numerous occasions. For example, we asked for access to a microwave to sterilize baby bottles - not in our room, just access. We were told someone would come up to assist - and the following day we carried the bottles down to the kitchen ourself due to the staff no-show. We were directed to a pub for drinks, only to be turned away due to our infant. On a separate night, we were turned away (at the door!) from a restaurant recommended by multiple staff dur to our baby. The concierge service at this hotel is really subpar. Otherwise, the staff are courteous, and you can't beat the rooms or the location.
for Couplesby Jon from Kent
Great hotel location and staffPosted Jun 10, 2014
Pros: Everything, the food was beautifully cooked the doormen were courteous, approachable and friendly, the decor was subtle quality, perfect location
Location: We were a 10 minute walk from Covent garden and the musical we booked to dirty rotten scoundrels (highly recommend)
We stayed here for our wedding anniversary and could not have chosen better, from the polite attentive but unobtrusive staff to in room breakfast quality of decor cleanliness and cake left in room wishing us a happy anniversary with hand written message in chocolate all I can say is great hotel great staff great location highly recommend to anyone wanting that something special
for Everyoneby Annie from New York
Posted Jun 4, 2014
Very nice hotel. Staff was fantastic. Bar area hard to get seat. Need to put mirror by desk for blow drying hair.