Ratings based on 704 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

No free internet and no spa facilities.

Posted Jun 24, 2015
If only the hotel had free internet then I would have given it a five star. In today's day and age a hotel without free internet is like a hotel without a TV. Also they have no facilities for the spa. No steam room, no sauna, no hot tub. Not what I expected from this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from roma

elegante e comodissimo

Posted Jun 1, 2015
Pros: signorilità
Cons: wi fi sempre gratuito
Location: ottima
hotel di classe , camera spaziosa , bagno dotato anche di bidet posizione ottimale per visitare la città , fermata principali autobus davanti all'albergo , vasta scelta di ristoranti e bar in pochissime metri
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

good central location by the park

Posted May 23, 2015
Pros: all of it
Cons: nothing
Location: At the corner of Kensington park, so central for all locations. Close to the Royal Albert Hall and the museums.
lovely staff, excellent room overlooking the park, great food for breakfast choices.
5 out of 5
Recommended
for Everyone
by A verified traveler

Jewel

Posted May 23, 2015
The hotel is next to Kensington Park, lots of restaurants, near underground. Love the window seat with a great view of the city.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bordeaux

Great one night stay

Posted May 17, 2015
Pros: I liked my room and the welcome and the speed of checkout.
Cons: You could give me that room every time!
Location: I had a superb Japanese meal at Shaksin (I think!), on Ken High Street and a lovely pub walk between Ken High Street and Notting Hill Gate.
I was in London on business and had in fact stayed at another hotel the night before. In retrospect I wish I had booked the Royal Garden for both nights as it was considerably better and they are comparably priced hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Excellent Hotel!

Posted Apr 29, 2015
Pros: It was so close to a tube station, Kensington Palace and Hyde Park. Lots of stores and shops very close by.
Cons: Lower the price of the breakfast. It was ridiculously expensive for the continental breakfast.
We stayed for 3 nights in April 2015. The entire experience was great from arriving in the cab to our departure. The staff was wonderful and helpful at all times. Each person we spoke to at the Concierge desk was extremely helpful and went out of their way to give us all of the information we needed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2015
Great hotel, very friendly, good service, outstanding location. Only downside was the outrageous cost of the Wifi. For a hotel of this caliber it should be free, not 20 pounds a night.
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京、日本

ハイドパークに隣接する近代的なホテル

Posted Apr 25, 2015
Pros: ロケーション、客室からの眺め、朝食、客室全体
Cons: 防音設備がなされてないこと、ウォシュレットの設置
Location: ハイドパーク、ケンジントンパレス、ロイヤルアルバートホール、V&A、Harrods、ホランドパーク
ロンドンに行く予定があったら(コンサート等)また利用したくなるホテルです。今回の旅行は体調を崩していたため観光はほとんどせずホテルでゆっくり過ごすことができました。
5 out of 5
Recommended
for Everyone
by A verified traveler from Gmunden

Fantastisches Hotel !

Posted Apr 23, 2015
Pros: Busstation direkt beim Hoteleingang.
Location: Das Hotel ist in einem der schönsten Stadtteile, ideal für Besuch Royal Albert Hall.
Wunderbareer Ausgangspunkt für Sightseeing, Busstation direkt am Hotel. Underground station zu Fuss auch nicht weit weg.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in a good location.

Posted Apr 21, 2015
Warmly greeted, very polite staff, very clean room, a little small but well worth it.