Ratings based on 518 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
84% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified traveler

Family room on the cheap

Posted Jul 3, 2015
Well, it was very cheap at £47 for one night for 4 in a family room. Cheap, cheerful, clean. Slightly odd experience, but would use again. Great for a room for the night only.
2 out of 5
by A verified traveler from Perugia

Pessimo hotel

Posted Jun 26, 2015
Wifi non arrivava nelle camere Pavimenti non aspirati soffitti rovinati finestre che non chiudevano ragnatele
3 out of 5
for Families
by A verified traveler from CANADA


Posted May 27, 2015
Pros: The staff
Cons: The hotel could be updated but it was rustic and charming
We reserved an accessable room and when we arrived the room was given to another party. He gave us a newer room that was not handicap accessable, but the best room available. He also provided dinner for us plus our cousin who drove us from Cambridge. He handled the situation in a first class manner.
3 out of 5
by A verified traveler

Posted May 23, 2015
Pros: Size of the room
Cons: Outside needs a lot of TLC
Outside of the hotel is very, very shabby. Staff were not rude but not particularly helpful either. Room was nice, clean and big.
3 out of 5
for Everyone
by A verified traveler


Posted May 17, 2015
Extérieur bâtiment à rafraîchir, intérieur correct petit déjeuner correct. Chambre un peu trop poussière. Entrée intérieure hôtel super. Outside hôtel to be refreshed, too old, inside correct, breakfast good, bedroom a little too much dust
2 out of 5
by A verified traveler from london

Faulty Towers

Posted May 16, 2015
Grim. 1970 was probably the last time this hotel saw a lick of paint. The wifi is not available in the bedrooms and even if you would like to use the desk the vanity mirror is bolted to the surface! Not suitable for business travellers. Rip off bar charges £3.40 for a pint of lemonade! If I had not been driving I would have easily consumed the entire bar if only to blur out the horrendous decor. Would pay not have to stay here again
3 out of 5
by A verified traveler

Russ Hill Hotel - Charlwood

Posted May 6, 2015
Their has been a recent price increase, yet no increase in comfort, quality or service, at prices between £30-£39 it might make sense, however at £45 the competition offers so much more...
3 out of 5
for Everyone
by A verified traveler from Canada's West Coast

Great Hotel for the price

Posted May 5, 2015
Cons: could use a little paint on the outside
Location: very remote without a vehicle
They have a top notch buffet both for dinner and breakfast. Very clean and good selection.
1 out of 5
by A verified traveler from New Jersey

English charm gone wrong

Posted Apr 22, 2015
Pros: The staff couldnt have been more unhelpful. Their disgust for the management is obvious and how management has abandoned this hotel in any support.
Cons: No ATM, No currency exchange, No local calls allowed, No business center or computer to use, No room safe, No mattress from this century.
Location: This hotel is buried in the countryside, surrounded by horses and farms. Pretty, yes. Convenient for the airport? No.
When you travel for business, and not corporate but your own small business, you expect a certain level of comfort and amenities. You expect people to work with you to achieve the goals you have set. I had an excruciating 4 day stay at this hotel recently that started with what I thought was going to be a nice quaint English hotel, filled with charm and history, run by experienced innkeepers sympathetic to the weary traveler. What I got was Fawlty Towers. Upon arrival I was given a room that was no more than a phone booth with a double bed. I could touch both walls with arms outstretched laying on the bed. No window, barely a bath. After nixing this first choice, I was shown a better room, a little bigger but at least it had a window so I could tell the time of day. The bed was old, mattress was dented but the sheets were thick and clean. Bath was updated, again very clean and the shower was strong but small. Curious though, the shower/tub was so far off the bath floor that I had to use the non slip mat on the bath floor just so I didnt crack my head open on a wet, tile floor. No grab bars or anything that would hold someone up. A strong point for the elderly. This hotel has a bar and a buffet, both are acceptable but both expect payment up front before any services or food are rendered. I dont think this is a British dynamic but indigenous to this hotel instead. Its inconvenient to keep digging into my pocket for every beer and biscuit. Ran out of room to write.
1 out of 5
by A verified traveler from norfolk

You get what you pay for!

Posted Apr 16, 2015
Verry dated and rundown smelt funny when walking to the rooms. Beds were very hard and gave me backache. Didn't want to eat there so went elsewhere for food. On the plus side didn't here the plains going over during the night as its in the flight path!