Ratings based on 103 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Washington, DC
In the middle of it all!Posted Aug 15, 2014
When I arrived there was a mixup in which room I had paid for - the computer said a standard room, however I had a reservation for a junior suite. After several apologies by the staff I was upgraded to the best suite in the hotel. I didn't mind the noise from the 24-hour rooftop bar, throughout the night, but I wished the hot tub up there actually got hot. The temperature gauge read 38 degrees Celsius, however, the water remained cool throughout - disapponting, but was grateful to be walking distance from everything I wanted to see and do. And a Whole Foods down the street. A wonderful experience overall!
by A verified traveler from London
Over priced Soho Boho!Posted Jul 31, 2014
Pros: Location Staff Bed linen and comfort TV
Cons: Leave off service charges to residents in roof bar Get the rooms repaired and checked before every stay Tea and coffee in the bedrooms
Location: Central London, very close to Piccadilly, so easy access to anywhere. Easy walk to Covent Garden, Leicester Sq etc Great location for Theatre
Room decor, bed comfort etc very nice. Sadly the following really let it down: Cracked bathroom sink Sink plug did not work Air conditioning VERY loud Extractor fan in bathroom not working No tea/coffee facilities in the room :( Roof terrace bar really nice but they charged a service fee for every order placed - ridiculous when we are residents :( Said full English breakfast included which it wasn't. You were allocated £14.50 off the breakfast menu - Full English started at £15.50 so advertising standards needs looking into. Stair carpet and general hotel decor worn, furnishings very tatty in places, tears and rips.
for Everyoneby A verified traveler
amazing staff and great locationPosted Jul 31, 2014
My experience with the sanctum soho hotel was amazing. I have never experienced that kind of service standard!
for Everyoneby A verified traveler
Great hotel just off Regent Street, London.Posted Jul 29, 2014
Great staff, comfortable room, great night sleep in a very good bed. The roof terrace bar and hot tub was a scream. Who needs Ibiza all the gogo boys you'll ever want are in the hot tub on the roof of the Sanctum Soho.
by A verified traveler
Nice hotel close to centre and all activitiesPosted Jul 3, 2014
Pros: being central... close to every where.
Location: very close to oxford and pica dilly
I made the reservation from the expedia, the rooms were classified under three heading, discounted rates for the standard room. The room given to us was incredibly small and was immediately adjacent to the stairs. There was nowhere to put our luggage and belongings and it was very difficult to move for a child and an adult in the room at the same time. Its toilet was also very small, and also did not have a shower. When you take a bath, the toilet was completely water. When we objected, it is expressed that this room is the cheapest room which is subject to the promotion. However, the ad in the expedia did not have such a note. It was only saying that it would be a standard room. When we insist, they arranged another room, at the very next date, although the room given to us, was a bigger room, but it was designed for the disabled. Unfortunately, we then had to accept this room as there was no other room available.
for Everyoneby Danny from Milton Keynes
Good hotel in the centre of LondonPosted Jun 24, 2014
Staff were very pleasing. Room was clean, but a little dark. Would I recommend? Probably, but there are better hotels with a similar price.
for Business Travelersby grigs
Posted Jun 17, 2014 on Hotels.com
for Getaway With Friendsby A verified traveler
excellentPosted Jun 14, 2014 on Hotels.com
Close and friendly with great location.
for Everyoneby SB from New York
Form but not as much functionPosted Jun 4, 2014
Pros: The interior design was fab,and the staff, totally brilliant.
Cons: The ergonomics of the room, so things didn't bang or not open properly.
Location: Great location, right in W1 and the center of the city.
Really lovely aesthetically in a brilliant edgy way. Great bar, totally fabulous doorman. Loved the room design, but some things just didn't work in the room. The chest of drawers was inside of the cupboard, which meant your clothes couldn't hang on the hanger without covering the chest of drawers, which in turn means you cant open the drawers, or close the cupboard, or for that matter open the bottom drawer, because of the hinge on the cupboard. Stupid really and could be so easily corrected. The nice large shower and glass door didn't open without banging on the sink. Stupid stuff that is just annoying and unncessary in an otherwise beautifully designed hotel. Staff was all totally brilliant though.
for Couplesby JG
Posted May 25, 2014 on Hotels.com