Ratings based on 75 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
-Posted Mar 3, 2014
Lovely hotel, staff were more than helpful and all round fantastic trip.
for Everyoneby Desi
Great location!Posted Feb 2, 2014
Very friendly staff. Adil and Marty went out of the way to make me comfortable at the check in and during the stay. It is a basic hotel, not too fancy. But the location is wonderful, just few minutes away from major London attractions.
by A verified traveler
Good location but more hip than hospitable.Posted Jan 17, 2014
Cons: Get rid of the throw pillows or put on cover which can be cleaned.
Arrived early for a four night stay with no issues about just checking my bag and coming back. While at front desk, a local who was staying one night came to check in a few minutes later. The local was given a room right away. I was given one a few hours later. Maybe just due to type of rooms but I didn't feel good about it. The front desk attendant should have just explained what was happening.
for Couplesby A verified traveler
Posted Jan 4, 2014
for Everyoneby miss rolo from machester
lovely hotel ,excellent locationPosted Dec 10, 2013
Pros: lovely decor , comfy bed , great location
Cons: needs tea /coffee making facilities and perhaps a brighter light as an option , it is difficult to read in the dim lights
Location: location is great , right next to regent street , within few minutes walk of west end
hotel is really quirky and eclectic, room was comfortable but small . there was a distinct lack of facilities in the room , there was no tea /coffee making facilities , essential i would say in this day and age . We didn't partake of breakfast as it was so expensive and the bar was also very expensive . on arrival we wernt told of any of the facilities available i.e breakfast , times , heated roof terrace , etc. in fact the staff told us very little , you would at least expect them to make small talk or wish you a pleasant journey home but we didnt have any interaction at all . in theory they didnt seem interested in talking to us at all . the room was quite dark , did have a mini bar , a very small wardrobe , there was a lovely large black mirror which unfortunately had a large chunk missing from it and also part of the curtains were ripped . other than that the bed was very comfortable and the room quite warm , there was a loud buzzing noise constantly which was annoying but all in all the location is spot on and the decor is really lovely
for Couplesby Vijay from New York, NY
Underwhelming...Posted Dec 4, 2013 on Hotels.com
For a hotel of this price, I don't expect to see torn sheets and a clearly drunk front desk person. We arrived relatively late, but that's no excuse. They also weren't clear that we had already paid for the room on hotels.com which we had to straighten out the next day. They should be able to get it together better than that. The location is good though.
Recommendedby A verified traveler
Posted Nov 25, 2013 on Hotels.com
for Business Travelersby A verified traveler
OK but!Posted Nov 22, 2013 on Hotels.com
Although I expected the room to be small it felt smaller than I expected e.g. no wardrobe, and a bed too big for the room. However everything worked and was clean. The bed was too soft for my liking but some people like that. My main complaint was the bar as trying to get served a drink, pay the bill etc was a lengthy exercise requirng me to seek out staff (not once but twice). Additionally some of the bad language from the bar staff (when there) was quite loud.
by disgruntled from Nottingham
Overpriced and deeply disappointingPosted Nov 21, 2013
I did not feel comfortable checking in as the reception person did not seem very professional and there was a lady standing right by the desk watching what we did. The room was terribly small only room for the bed and two bedside tables with only about a foot of space around it. There was no wardrobe so clothes had to be hung on pegs behind the door. Nowhere to sit and watch TV , no table to eat from. The bathroom had no heating and was freezing cold. This room cost me £240 , reduced from £400 . Even at the price I paid that is apalling and as for £30 for fish and chips and two bottles of water ... All in all one of my worst stays ever.
for Everyoneby A verified traveler
5 star boutique hotelPosted Nov 5, 2013
Pros: Staff and beautiful room!
The staff was very helpful...they went out of their way to make certain my mom and I made it to our next destination by train. The room was beautiful and the hotel is located within a 5 minute walk to the shopping district and the underground railway that takes you to and from London's various sights! Great experience. It was very expensive though as we learned most 4-5 star hotels in the area are!