Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location between Oxford and Picadilly

Posted Oct 23, 2014
Pros: Loved the dark, rock star kinda theme, rooftop bar was very cool
Location: see above
This was a quick 4 night stay in London, our first time visiting. The hotel was perfectly situated, walking distance to pretty much everything! Lots of pubs and restaurants very close by in Soho and Covent Garden, very easy to get to Trifalger square and Leicester square.
2 out of 5
by A verified traveler from Illinois

Loved Soho, hated hotel

Posted Oct 22, 2014
Pros: Location
Cons: Truth in advertising; adjust rates to equal accommodations
Location: It's Soho, what else can I say?
Way overpriced! Found staff friendly but not very adequate. Room was so small once we got luggage in had no space to unpack but on the bed. Bathroom was even smaller, had to close door to even get to stool. Shower door couldn’t open all the way because of sink and no convenient place to put cosmetic bag. Very poor design! Most expensive and the worst hotel we stayed in during 17 days across Europe. Wish I could get my money back!
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Soho - Central - Convenient

Posted Oct 1, 2014
Pros: There is a history to the hotel and it's unlike most saccharine and cookie cutter locations.
Cons: There were alternative voltage plugs in the toilet that did not function. Not needed but should be either fixed or removed.
Location: Centrally located and close to Subway and Buses including the tourist buses. An easy walk to most London major attractions, shopping and museums.
The hotel is an older structure but the rooms were comfortable and ideal for a visit which was heavy on travel returning only to rest. WiFi was included and of superior quality not usual for many hotels so you will be able to get your work done then enjoy streaming video. The restaurant in the hotel was on par with most in the area for both quality and price. Booking in and out was quick and efficient. The maid service was essentially invisible and competent.
3 out of 5
by A verified traveler from ILL.

not for the money

Posted Sep 19, 2014
Pros: not to much. for a much younger crowd.
Cons: bigger room or much cheaper rate. enclose shower to keep rest of bath dry
Location: soho dist. lots of bars and eating spots.
furnished nicely but very very small. If you have luggage good luck finding a place to lay it down and then walk; even to the bathroom. shower had no wall or curtin just a rubber floor and drain in the floor. For what they ask for a room rate take your money eleswere.
1 out of 5
by A verified traveler from Montreal

perfect place, terrible room

Posted Sep 19, 2014
Pros: staff
Cons: rooms
Location: soho is best location,.
room too small. Bathroom too small, no desk or table, bad bad , bad
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

In the middle of it all!

Posted Aug 15, 2014
When I arrived there was a mixup in which room I had paid for - the computer said a standard room, however I had a reservation for a junior suite. After several apologies by the staff I was upgraded to the best suite in the hotel. I didn't mind the noise from the 24-hour rooftop bar, throughout the night, but I wished the hot tub up there actually got hot. The temperature gauge read 38 degrees Celsius, however, the water remained cool throughout - disapponting, but was grateful to be walking distance from everything I wanted to see and do. And a Whole Foods down the street. A wonderful experience overall!
3 out of 5
by A verified traveler from London

Over priced Soho Boho!

Posted Jul 31, 2014
Pros: Location Staff Bed linen and comfort TV
Cons: Leave off service charges to residents in roof bar Get the rooms repaired and checked before every stay Tea and coffee in the bedrooms
Location: Central London, very close to Piccadilly, so easy access to anywhere. Easy walk to Covent Garden, Leicester Sq etc Great location for Theatre
Room decor, bed comfort etc very nice. Sadly the following really let it down: Cracked bathroom sink Sink plug did not work Air conditioning VERY loud Extractor fan in bathroom not working No tea/coffee facilities in the room :( Roof terrace bar really nice but they charged a service fee for every order placed - ridiculous when we are residents :( Said full English breakfast included which it wasn't. You were allocated £14.50 off the breakfast menu - Full English started at £15.50 so advertising standards needs looking into. Stair carpet and general hotel decor worn, furnishings very tatty in places, tears and rips.
5 out of 5
Recommended
for Everyone
by A verified traveler

amazing staff and great location

Posted Jul 31, 2014
My experience with the sanctum soho hotel was amazing. I have never experienced that kind of service standard!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel just off Regent Street, London.

Posted Jul 29, 2014
Great staff, comfortable room, great night sleep in a very good bed. The roof terrace bar and hot tub was a scream. Who needs Ibiza all the gogo boys you'll ever want are in the hot tub on the roof of the Sanctum Soho.
5 out of 5
Recommended
for Personal Event
by Ellie from Wales

Great location!

Posted Jul 28, 2014 on Hotels.com
Perfect hotel if you want to be in the heart of the city. Lots going on and ideal if you like to be in a busy and fun environment.would definitely stay there again.