Ratings based on 1,193 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2014
Only disappointment was the charge for the shuttle! I have never paid for transportation to get back and forth from a hotel to airport
1 out of 5
by A verified traveler from a

horrible hotel

Posted Sep 23, 2014
very confusing room layouts it took me&my partner 30minutes to checked in for there are only 2 open check in desk thu there are two more desk with staff chatting and long quee of people awaiting aside from that there hotel carpets are in very poor condition the housekeeper keeps knocking the door at 8am &10 am,i was livid!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Heathrow & shuttle bus ($18 rt)

Posted Sep 22, 2014
Quiet, clean with easy 10 min access to/from Heathrow via shuttle bus ($18 rt paid to driver)
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel near to airport

Posted Sep 21, 2014
Pros: Reasonable cost for capital city airport.
Excellent meal in restaurant. Efficient shuttle to Terminal.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Ontario Canada

Convenience:

Posted Sep 9, 2014
Pros: The convenience and comfortable room. The gym was very nice too. The "extra touch" of providing up-to-date magazines to read in room.
Cons: nothing I could think of.
Location: Not aware of any. Only used hotel for early flight next morning.
Came from Southampton via coach to Heathrow Airport Sunday afternoon. Within 15 minutes on arrival was on Hotel Hoppa bus to Sheraton hotel. Room was very clean and very comfortable. Bathroom amenities were great and had a lovely dinner in dining room served by very polite gentlemen. Would definitely stay at this hotel again when flying out on a next day flight.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Hotel at a Reasonable Price

Posted Sep 5, 2014
This is a great option for a hotel near Heathrow. It is very convenient and the rooms are comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Close to airport

Posted Sep 4, 2014
We chose this hotel for its proximity to terminal 3 and ease for returning the hire car. Staff were helpful in giving us information about getting to the terminal and downloading boarding passes. Food and drink are costly but expected in this sort of hotel.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 3, 2014
Pros: It is convenient.
I use this hotel when I get in or out of Heathrow.
2 out of 5
by A verified traveler

Spend your money elsewhere

Posted Sep 2, 2014
Pros: At least the aircon worked
Cons: Just about everything
Unfortunately I had booked 3 separate 3night stays in advance, or I would have cancelled the second two visits. The check-in queue is horrendous and moves slowly. There appear to be several staff wandering around behind the desk "observing" but obviously not trained to actually assist. On the second and last of the 3 stays, both times I had to request a change of room due to being assigned one that looked out onto a brick wall and nothing else. The rooms smelt as though a previous occupants had ignored all the warning signs, and in fact my bathroom was completely filled with the smell of cigarette smoke early one morning, which appeared to be coming through the vent under the bath, guess from the room next door. Its a tired old lady and needs a re-furb. However, I should mention front-desk staff member Aries - who is by far the best person they have. She was quick and efficient and changed my room on both occasions with no fuss.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stratford-upon-Avon

Overnight for early flight

Posted Aug 31, 2014
Pros: Close to terminal
Cons: Signs to hotel
Arriving late in the evening the signs to the hotel were not clear - not the fault of the hotel. Staff very efficient. Room comfortable. Convenient to airport so will stay again.