Ratings based on 1,089 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Had an early morning flight out of Heathrow

Posted Sep 29, 2014
Pros: Clean, quiet, large rooms. Hotel gives you easy access to Heathrow airport great for early morning flights.
Cons: Good hotel, keep up the good work
Location: close to airport
Had an early morning flight out of Heathrow The Sheraton was close to airport and the Hotel hopper bus gave us excellent service. Staff at hotel was very friendly we would stay there again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent room and decent food

Posted Sep 25, 2014
Pros: Good food and good room.
Location: The only disappointing thing is the distance of the hotel from Heathrow Terminal 5. From research online, I thought the hotel was close to Terminal 5.
I decided to stay here a night before an early flight from Heathrow Terminal 5. The hotel is an excellent standard: good sized room, clean and decent room service.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Havering, England

Very good option for a Heathrow stay.

Posted Sep 24, 2014
Third visit to this particular hotel and will happily stay there again. Rooms are clean & comfortable with tea & coffee facilities and nice toiletries. The staff are pleasant. Dinner in the sports bar was good, pleasant atmosphere, large portions and freshly cooked. Hoppa bus provides convenient transfers to the terminals.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Scotland

Nice hotel close to Terminal 5

Posted Sep 24, 2014
Pros: Closeness to Terminal 5 and friendly staff
Cons: Some of the carpets and furnishings looking a bit tired
Location: Not applicable to my visit
Unfortunately only an overnight stay but made very welcome by all staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Good choice for early flight out of heathrow

Posted Sep 21, 2014
The staff were very nice and very helpful. Wifi in room very expensive - extra 15 Gbp. This seemed excessive for one evening. I had to sit in the lobby to work with free wifi. I could hear the man in the room next door screaming at someone over the phone for about an hour. Luckily this was not while I was trying to sleep.
3 out of 5
Recommended
for Everyone
by A verified traveler

near airport

Posted Sep 20, 2014
Pros: easy access to airport, good evening meal and good breakfast. Helpful staff.
one night stay for an early flight, good location, good food.
5 out of 5
Recommended
for Everyone
by A verified traveler

close to airport

Posted Sep 16, 2014
Pros: Great staff helpful and friendly,close to the airport,great sports bar.
Cons: The fan in our bathroom did not work.Only one bath robe.
Great! friendly staff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Great Hotel and Great Location

Posted Sep 10, 2014
Pros: Staff are wonderful. Facility is great.
Cons: Seems silly to charge GBP12.00 for a martini at Madhu's, when across the hall at the sports bar, a martini is GBP 7.50.
Location: The location is superb for Heathrow and northwest London. Free bus from Marriott next door to Hatton Cross and then a quick tube ride into town.
We needed to book a hotel in a hurry since we were travelling from Vancouver to attend a funeral. We stayed six nights. We arrived very early in the morning and, although check-in is 4:00 pm, the reception staff found us a beautiful room and told us it would take about 40 minutes to be ready. We went to the breakfast restaurant and, when we asked for the bill, were told the breakfast was on the house! This kindness and attention to guests was apparent throughout our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Durham, England

Great pet-friendly hotel

Posted Sep 5, 2014
Fantastic option for anyone flying into Heathrow with a pet (all animals entering UK have to enter through Heathrow). No extra fee for a pet, very friendly staff, clean rooms. Bed was pretty firm, but other than that, great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

recommend hotel

Posted Sep 3, 2014
Pros: clean
great location, quiet, good staff, we used this hotel as a base. staff gave us great info on using free bus for commute to the underground and back to hotel from Heathrow