Ratings based on 1,343 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel, excellent food.

Posted Feb 17, 2015
Air conditioning could have been a bit better in the room. Was a bit stuffy.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Melbourne Australia

Good location close to airport

Posted Jan 18, 2015
Pros: Location and comfortable room
Cons: Fee wit-fi
Location: Not interested about what is nearby, you had everything I needed in the one place (bar, cafe, restaurant, pool…)
Enjoyed the stay, only found it strange no free wi-fi. This visit to the UK i have stayed in 7 hotels so far and this is the only hotel with no free wi-fi (room)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melville, New York

London visit

Posted Jan 10, 2015
Pros: Clean and good breakfast
Location: Went to London
We were close to airport and was able to spend a day in London before our cruise.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient

Posted Jan 8, 2015
Hotel was alright. Nothing special. Room was comfortable and clean. The bar was closed during our stay which was a little disappointing.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Oklahoma

Posted Dec 13, 2014
Pros: It was clean and a pleasant stay
Cons: More restaurant options
Location: Close to the airport which was nice and provided a
Very nice place, great location close to the airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to airport, reasonably priced

Posted Dec 8, 2014
Good facilities including pool, great business center
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

Better than average.

Posted Dec 5, 2014
An excellent hotel. Bright, modern public areas, Well located for Heathrow. Helpful, friendly staff. Comfortable bed in a pleasant room. Good pub dinner. No hot water next morning, though: had to fly home without a shower.
3 out of 5
by A verified travelerfrom London

Rude staff...

Posted Dec 4, 2014
Pros: The restaurant and location.
Cons: Please see above.
Location: Airport.
The staff was just rude overall. Used Expedia to book this hotel. Would not recognize my Starwood Preferred status. Din't even bother to ask the level. The room was very hot all night without a real fix. Front desk asked me if I called down int he middle of the night to tell them. The beds were super bouncy and hard to make conformable. All synthetic materials made for a sleepless night. The pillows are crunchy to the ear as they are filled with plastic fiber.
4 out of 5
Recommended
for Everyone
by A verified traveler

Heathrow Hotel

Posted Dec 3, 2014
Great hotel and very convenient to Heathrow and rental car co.
3 out of 5
by A verified traveler

Not so great customer service experience.

Posted Nov 29, 2014
Reserved and prepaid for one room for one night. Somehow the hotel got that wrong and insisted that I reserved two rooms and that the onus was on me to prove otherwise and get their mistake adjusted for them. After long distance calls back to the States to my travel agent, whereupon my travel agent had to call Expedia, which then had to call the hotel, which my agent had to wait on hold for over half an hour, the hotel finally acknowledged that it had mistakenly reserved two rooms and made said "adjustment".