Ratings based on 1,359 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Spain
Covenient comfortable for early flight departure .Posted Jan 19, 2015
Pros: A feeling of quality with a good ambiance.
Cons: Nothing specifically.
Location: Excellent location for departures from LGW North Terminal.
Although a short visit, it was enough to appreciate the quality of the hotel.
for Everyoneby A verified travelerfrom Palm Beach, Florida
Pleasant, Convenient Hotel For LayoverPosted Jan 14, 2015
Pleasantly surprised by the Chinese restaurant, which had perfectly spiced food and was a wonderful place for dinner.
for Everyoneby A verified travelerfrom norway
Most things OK, but some minor diappointments.Posted Jan 13, 2015
Pros: Easy access from the airport, nice beds, nice airport-view if you like that sort of view.
Cons: Smile, and some extra cleaning in the restaurant!
As a regular guest I enjoy some extra benefits, like a room-upgrade and club-lounge access. This time everything worked perfect. However the staff seems a little tired and on " auto-pilot". A lot worse is lack of cleaning in the restaurant. Many tables were in fact dirty when guest were asked to take seats. On elderly waiter made serveral mistakes serving the food to wrong tables. Where are the young smiling waitresses gone? The mood in the bar is icecold. The whole place need to warm up a little, then it is perfect.
for Everyoneby A verified travelerfrom Grenada
Easy walk to North Terminal.Posted Jan 12, 2015
Pros: Easy walk to the terminal modern facilities. Slow free Wi Fi.
Cons: Cleanliness of bathrooms
Location: You could dine in the terminal if you like that fast greasy food
The main attraction is its proximity to North Terminal. Reasonably clean but our bathroom was smelly. Staff are mechanical but not rude, beds are comfortable and the rooms quiet.
for Everyoneby A verified travelerfrom Scotland
?Posted Jan 12, 2015
I paid £100 for 1 night but Sofitel's invoice stated £81 ~ do I get a refund of £19? The Dining areas were not very warm ~ too cold for foreigners from warm countries.
for Everyoneby A verified travelerfrom Orlando, Florida
Hotel facilitiesPosted Jan 9, 2015
Pros: Convenient to Gatwick airport
Location: Great location
A lovely hotel but needs different restaurants. Hotel staff very good. Restaurant staff sometimes has difficulty with English.
for Everyoneby A verified travelerfrom chichester
Good airport stayPosted Dec 31, 2014
Unexpected cancelled flight we were forced to stay, it was great! Have stayed before & would stay again
by A verified travelerfrom Glasgow
I really like this hotel but would not recommend iPosted Dec 29, 2014
Pros: comfort, nice staff and convenience for travellers in transit.
Cons: drop early check in cost
Location: great for early flights
Early check in charge is inappropriate in an airport hotel. Arrival time is not always in the power of the guest, we are all att he mercy of the airlines.
for Everyoneby A verified travelerfrom Montenegro
Good location, shame about the bedPosted Dec 24, 2014
Great location if flying from either North or South terminal but the bed in our room was so soft and springy that every time one of us moved the other nearly ended up bouncing out of bed. OK if you both kept perfectly still.
by A verified travelerfrom glasgow
convenient for airportPosted Dec 24, 2014
Pros: very comfortable hotel, excellent for early flights
Cons: ditch early check in fee
i was not happy about the early check in fee, this is inappropriate in what is, after all, an airport hotel. One is constrained by flight times and so there is no control over check in time.