Ratings based on 1,994 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Above average hotel conveniently in Terminal 5

Posted Apr 28, 2015
Pros: Has all of the conveniences
Cons: Communication
Location: We were in and out of terminal 5
We weren't even there for 24 hrs between flights. Everything was great EXCEPT the desk forgot our 5AM wake up call. Luckily my husband had his cell phone set or we would've missed our connecting flight to London!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, AUS

Fantastic place for a stop-over.

Posted Apr 26, 2015
Pros: Cleanliness, amenities and comfort. Breakfast fantastic.
Cons: Nothing.
Location: Spot on for the traveller on a stop-over and easily can catch transport to the city if you want to anyway.
Excellent accommodation and amenities. Very convenient to Terminal 5 and others for a stop-over. Highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2015
Convenient for 1 night in London and an early flight
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Washington DC

Great airport hotel

Posted Apr 25, 2015
Pros: Some of the most comfortable beds I've slept in. Good breakfast if the flight is not too early. Always happy to print boarding passes too.
Cons: New toiletries are not provided if you stay more than one night. A small point but unnecessarily stingy in a 5 star - especially if you run out.
Location: Terminal 5 is on the doorstep...
A perfect business hotel located at Terminal 5. It is stylish, clean, and I've always had extremely considerate service there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Best place to stay for Terminal 5 at Heathrow

Posted Apr 24, 2015
This hotel is always first class in every way. Besides the location and gorgeous, quiet rooms they have an excellent small bar with good selection of drinks and tasty food. Great place to stay at Heathrow.
1 out of 5
by A verified traveler

terrible hotel

Posted Apr 22, 2015
complete lack of customer service. unresponsive to our requests and indifferent.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Vancouver, Canada

I stay at Sofitel Heathrow when I travel in Europe

Posted Apr 20, 2015
Pros: See above
Cons: This is an excellent hotel.
Location: see above
This is an excellent 5 star Hotel. Always clean, always comfortable, staff friendly and excellent amenities. With easy access to various terminals via underground and Heathrow express ideal for using as a hub. Easy and quick access to central London via underground and Heathrow express. Reasonably priced hotel. Breakfast and dinners are excellent and a comfortable bar. The Cafe has excellent coffee and pastries. Spa facilities are excellent with Hydro pool, sauna and steam room. There is also a well equipped gym/fitness room. I have stayed there every time I have travelled to London in the past two years and it has never disappointed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

Posted Apr 20, 2015
Quiet room. Great location for access to terminals at London Heathrow.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Perfect hotel for the night before a big flight from Terminal 5.
5 out of 5
Recommended
for Everyone
by A verified traveler

No better place than this to stop over in between

Posted Apr 19, 2015
It's elegant, convenient to airport as well to go shopping or for business trips into Central London. Service is outstanding.