Ratings based on 1,280 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Terminal 5 Hotel

Posted Jul 20, 2014
Pros: very comfortable bed
Cons: Coffee/tea facilities Light switches (very annoying)
Location: Heathrow- Terminal 5 Easy access to tube.
Very nice room. Good location. Excellent breakfast and spa facilities
5 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Very easy access to Terminal 5

Posted Jul 20, 2014
Very nice hotel except that my booking said it included free internet access but it didn't.
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Excellent location

Posted Jul 15, 2014
We booked in having missed our connecting flight. Staff were excellent and very helpful. Room was a good size and very clean. There was a wedding reception on that night and we were a few floors above it but did not hear the loud music from our room at all. We did not use any if he facilities at the hotel as we had to get up early for our flight in the morning so can't really comment in those. I would definitely use this hotel again and would recommend it to anyone travelling from heathrow as invert conveniently located.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2014
Great hotel, could use a better shower. Water pressure was weak, I expect much better from Sofitel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in terminal 5

Posted Jul 14, 2014
We arrived early and the front desk had a room for us immediately !!
Comment from Hotel Management
Jul 15, 2014 by Anna, Hotel Management
Dear guest, Thank you for praising our front desk team to accommodate you on your early arrival. I hope you enjoyed your stay with us. We will look forward to welcome you back. Your sincerely, Vikramjit Singh Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Colchester

Excellent hotel, in Terminal 5.

Posted Jul 14, 2014
Perfect stay for late arrival to Heathrow Terminal 5 or early departure the next day.
Comment from Hotel Management
Jul 15, 2014 by Anna, Hotel Management
Dear guest, Thank you for your kind praise to find Sofitel Heathrow efficient for your late arrivals and early departure. I pleased to know you found the hotel to be perfect for your stay. I will look forward to welcome you back. Your sincerely, Vikramjit Singh Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Excellent stay for morning flight

Posted Jul 13, 2014
Pros: I particularly liked the convenience of the Heathrow Express that takes you between terminals so you do not have to leave the airport.
Cons: Explain about the key card and the elevator. It is a little like a quiz.
Location: This is essentially an airport hotel. You would stay here for a flight or a business conference.
I had a lovely afternoon with a massage and a manicure the day before my flight home from London.
Comment from Hotel Management
Jul 15, 2014 by Anna, Hotel Management
Dear guest, I am thrilled to know that you enjoyed your afternoon at your spa facilities. We will look forward to welcome you back. Yours sincerely, Vikramjit Singh Front of House Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai, China

Posted Jul 13, 2014
Cons: This hotel is for traveller so I believe 24 hours food will be good. We went to the airport to find the coffee shop.
We couple and our parents stayed in sofitel one night for transition. The condition is excellent.
Comment from Hotel Management
Jul 15, 2014 by Anna, Hotel Management
Dear guest, I am pleased to know that you found the condition of the hotel in excellent condition. I hope we will have the opportunity to serve you again. Yours sincerely, Vikramjit Singh Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Great hotel, very comfortable rooms

Posted Jul 10, 2014
Stayed here for one night as there for an appt in London. Great base, very comfortable
Comment from Hotel Management
Jul 15, 2014 by Anna, Hotel Management
Dear guest, Thank you for taking the time to write a review on our hotel following your recent stay with us, I am delighted to read your comments and that you enjoyed our location being conveniently located and found our hotel to be comfortable. I will look forward to welcome you back. Yours sincerely, Vikramjit Singh Front of House Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great transit hotel at Heathrow

Posted Jul 8, 2014
Very comfortable transit hotel within walking distance of Terminal 5 at Heathrow.
Comment from Hotel Management
Jul 15, 2014 by Anna, Hotel Management
Dear guest, I am thrilled to know that you found the location of our hotel to be very comfortable during your transit journey. Certainly we are only few minutes walk away from the Heathrow Terminal 5. I hope you would give us another opportunity to serve you. Yours sincerely, Vikramjit Singh Front of House Manager