Ratings based on 2,093 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fort myers, fl

Class act from check in to check out

Posted May 27, 2015
Pros: Comfort and features of room; staff and exceptional service Decor was tasteful and timeless. Good room lighting.
Location: Located at airport with easy access to London, Oxford, Warner Studios, Stonehenge
Arrived after cruise before catching a flight home to a well trained and conscientious stall and an immaculate, well-appointed room. The restaurant service and food quality were excellent,
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom San Jose

Hotel In Heathrow Airport

Posted May 26, 2015
Pros: Proximity to airport.
Cons: More comfortable bed.
Location: Airport
So happy it was so close to the airport. Very modern but very sterile atmosphere. Bed was not the most comfortable. Bathroom was large with separate shower and tub!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle,WA

Posted May 26, 2015
The hotel itself is very clean and the room was very nice. The bar with the compliementary drink was a letdown. All I wanted was a sprite/7up. They didn't have any. The bartender offered a lemonade instead. And this turned out to be basically tap water. A friend traveling with me saw another customer waiting for a long time for his meal and was eventually served with completely burned food.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Nashville, TN

Luxury Hotel next to the Airport

Posted May 25, 2015
Pros: The quality of the room
Cons: I would say that everything was fine.
Location: This hotel is joined with the Heathrow Airport
My mom and I booked this hotel only because we had missed our flight. It was definitely a luxury hotel. We did not want to stay far from the airport, which was nice because the Sofitel has a lift straight to departures. We loved the soft beds and the spacious bathrooms. The shops in the hotel were quite expensive, but that is to be expected
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wirral

Wonderful start to our celebrations!

Posted May 22, 2015
We chose to stay at the Sofitel prior to flying from Heathrow for a holiday for our 25th Wedding Anniversary. The staff were wonderful, the hotel was beautiful, clean and so quiet bearing in mind it's location. We could not have asked for a better start.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cyprus

Convenient

Posted May 22, 2015
Pros: It is connected to T5. La Belle Epoque restaurant excellent.
Cons: Locate 'lounge entitled' rooms nearer the lounge !
Location: Very convenient as connected to T5.
Unfortunately our room was located at the far end of the hotel some distance from the club lounge. In addition the nearest elevator to us was out of order.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Bristol

Stylish hotel perfect for travelling early from T5

Posted May 19, 2015
Pros: Convenience for T5, luxurious feel to rooms
Location: Terminal 5 is 5 minutes walk from front entrance
Stayed at this hotel for the first night of our honeymoon, before flying early to Central America. Hotel was perfect for our purposes: stylish, comfortable and clean rooms; excellent shower and bathroom; 5 minute walk to check-in at Terminal 5.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Amazing Airport Hotel

Posted May 18, 2015
Pros: Luxurious comfort, friendly staff and convenient location.
I booked one night in this hotel at the end of my trip from Philadelphia to London. I would be arriving too early to check in to my hotel in London so I thought it would be nice to catch a nap and a shower in comfort. And comfort is what this hotel provides in every aspect from the bed to the bathroom facilities. Also, it is walking distance from Terminal 5 at Heathrow (which was what initially sold me on the Sofitel) via an indoor walkway. If you're considering a stay at or near Heathrow airport, the Sofitel is worth it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville, FL

Sofitel London Heathrow

Posted May 18, 2015
Pros: Very convenient.....
Cons: Would have liked a shorter walk, but that's just me......
Location: We just slept, we did not use any facilities nor go anyplace other than to bed......
We needed an overnight staff in London at Heathrow. We were getting in late and had a morning flight out. So our need was convenience, close proximity to our departure terminal, and ease/quickness of registration & check out process.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pasadena, CA

Overnight stay to catch a connection to Los Angele

Posted May 17, 2015
We enjoyed the experience. It was very convenient to stay at the airport between flights. The room was very well appointed and comfortable, but we needed to call for instructions to operate the tv and there was only one robe for two people.