Ratings based on 1,536 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel at Heathrow

Posted Nov 21, 2014
Cons: The signage how to access this once you leave the roundabout
Location: Good for Twickenham
Excellent staff and accommodation Superb restaurant
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Convenient and Comfortable

Posted Nov 17, 2014
Pros: All of it
Cons: Couldn't find a way to do express check out on the hotel information pages of their TV system.....
I stayed one night, arriving from Gatwick at midnight and leaving at 8am the following morning to fly home to Los Angeles. The hotel is connected by walkway to T5 (so great for all British Airways flights), and the room was large, the bed comfortable, and the bathroom facilities were great (and since all I really needed was a hot shower, a good nights sleep and easy check in to my next flight.......it was perfect). The Vivre buffet was good for breakfast - a little overpriced (but no more than any other airport or resort hotel buffet), and the staff attentive, with good choices on the food, and a very clean, pleasant environment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2014
Great hotel and location. Will definately book again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Fabulous overnight

Posted Nov 11, 2014
Stayed overnight to break journey on a long flight. Hotel staff were friendly and considerate. Got an early check-in and had probably one of the best nights sleep in a hotel ever. Very quiet comfortable, clean room.
4 out of 5
by A verified travelerfrom California

Nice location-But overrated!

Posted Nov 11, 2014
Pros: The location and the room. Very quiet and the room was very comfortable with fine toiletries, robes, slippers...
Cons: Restaurant and personnel.
Location: Conveniently located. Connected to terminal 5 in London Heathrow airport.
The hotel is conveniently located. The check in staff was friendly but not adequately efficient. For example, our flight was late getting in and we needed to have dinner. The check in person told us the restaurant was closing and we could get room service. My husband went to the restaurant and we were able to sit down and have plenty of time to have dinner there. He also recommended we take a taxi the following morning to catch our flight in another terminal. The cab was going to cost more than $30. We then came to find out that there was a free express train shuttle that got to our terminal in less than 15 minutes. The main restaurant is adequate. It has a fancy French name, but it's nothing more than a plain eatery. The service was slow and not very attentive. The price of the meal, very expensive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

great hotel to stay at prior to flying

Posted Nov 10, 2014
Pros: location to terminal 5
Cons: nothing
Location: perfect location for terminal 5 so that is main reason for staying there
great hotel, very helpful staff, perfect location in terminal 5 for BA flights, very quiet rooms - could not hear the planes at all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SF Bay Area

Nice hotel, very convenient location at Heathrow

Posted Nov 10, 2014
A very convenient upscale hotel for a stopover in London. Well kept, clean, with nice touches. About 40 min/$10 by subway from London Center. I enjoyed my stay after (and before) a long flight
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Canada

Great resting place before a flight

Posted Nov 9, 2014
Comfortable bed and bedding Restaurant offers excellent meals and bar is also comfy Staff overall are friendly warm and eager to please
4 out of 5
Recommended
for Students
by A verified travelerfrom New York

Not meeting standards

Posted Nov 6, 2014
For a luxury hotel of the Sofitel chain you expect a lot, and with these prices, you pay for a lot. I've stayed here before and loved it. This time I was disappointed. No bath robe and no slippers, but a shower whose door didn't close and which therefore soaked the bathroom floor. No shoe horn. The room amenities included the cheapest instant coffee -- not a nespresso machine, such as one finds at the competition (Radisson Blu, for example). There was no bottled still water (just a couple of sparkling in a fridge that was otherwise empty). The toiletries are now minimal too. The room is still luxurious and the bed and chair very comfortable. But the WiFi is disastrously slow (unless you pay for an upgrade) and a movie costs more than 10 pounds. A higher standard of all such amenities should be assumed at a place like this. Instead, I felt nickled and dimed, while I paid a small fortune.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Convenient because of location in Terminal 5

Posted Nov 6, 2014
Biggest problem encountered: FAX. sent by hotel to the USA but it was not possible to get confirmation that the recipient received it. The recipient never got the fax. The hotel should have scanned the document and sent by email Document was resent from Princess Cruise ship