Ratings based on 1,421 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but hotel is worn

Posted Sep 21, 2014
Can't beat the location but many little issues. The health club had two of three treadmills out of order with no indication. Room service menu looked like it had been used as a place mat. Many dings in trim, scrapes in paint along walls in room, et cetera. Food in formal restaurant outstanding, but the casual dining establishment, while delivering excellent service, is lacking in food preparation and quality. A small thing, but brown robes in a hotel don't seem like a great idea...white please!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

So convenient it's worth the outrageous price

Posted Sep 20, 2014
Pros: It's just so incredibly convenient.
Cons: The price is pretty outrageous, but the location is extraordinary.
Location: It's attached to Heathrow Terminal 5. An excellent location for catching a flight from any terminal.
Stayed one night before an early morning flight from Terminal 3 at Heathrow. The Heathrow Express is free between the terminals, so even though the Sofitel is attached (literally) to Terminal 5, it's still the most convenient hotel for Heathrow flights. Absolutely, no airport noise, comfy bed and the breakfast buffet is really lovely, too. The staff was outstanding. Welcoming and attentive, but professional and discreet. The servers at breakfast were a little too solicitous (it's too early to talk that much!), but the food was quite good.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

very convenient hotel attached to terminal 5

Posted Sep 20, 2014
The sofitel could not be more convenient for someone catching an international flight the next day. The one night I was there, I had a drink at the hotel bar and went to bed. The bar had a good crowd. Modern, comfortable hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2014
We arrived very late and the Sofitel staff allowed us a late checkout. Very helpful
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel Walking distance to terminal 5

Posted Sep 17, 2014
Pros: The close proximity to Terminal 5 Friendly efficient staff
Cons: Nothing
Arrived late and left early but hotel was luxurious
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location

Posted Sep 15, 2014
Pros: Comfortable bed. Lovely bathroom.
Cons: Just take the credit card imprint for any extra charges but show your true account on checkout.
Location: Close to airport terminal
Lovely hotel at one of the terminals. Morning rush to the airport is therefore avoided. Clean and modern. Only negative was that the reception desk put a Credit card holding fee of about 180US dollars on the bill at check in. At checkout though our invoice was zero they would not give us a paper copy that the holding fee had been removed. We have to trust that the fee will be deleted. We were not pleased with this policy.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Convenient and classy

Posted Sep 15, 2014
Great stay - convenient to the airport and quick trip into London via Heathrow express. Was able to enjoy a day in London during my one day layover.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il. USA

First class hotel

Posted Sep 15, 2014
Pros: Comfortable beds, nice shower, very quiet.
Cons: The Sofitel is perfection!
Location: Great hotel at the airport, very convenient.
We stayed one night as it was at the airport and we had flights the next morning. The Sofitel is a very modern, beautifully appointed hotel. Our room was spacious, the beds very luxurious and comfortable. We had dinner at the French restaurant and had a lovely meal with good service. A fitting end to a fabulous vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at Heathrow Airport.

Posted Sep 13, 2014
Pros: At the airport.
Location: The hotel is situated at Terminal 5, our flight was at Terminal 2, it was easy to get to it. The airport has a free shuttle that goes to each terminal
My husband and I stayed there the night before our flight to Canada.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Best hotel

Posted Sep 11, 2014
We really enjoyed in Sofitel Heathrow. It's newly build n rooms are of five star. Staff very professional n the whole stay was flawless.