Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Excellent location and beautful building

Posted Aug 8, 2014
Pros: Bautiful with great public areas. Big Hotel but feels boutique. Great service and excellent location
Cons: Housekeping.
Location: Two blocks away from the National Gallery. We walked with kids to Buckingham Palace, Westminister, etc. Picadilly Circle is three blocks away.
Beautiful building and hotel close to major attractions. The Concierge did a great job in helping us with our needs. The restaurant, bar and Tea room are top notch. The only complaint we had was with the size of the rooms (we had a Superior) and the cleaning services. One day after we came back to the room we found an ironing board and iron in the middle of the room. The extrange thing is that it wasn´t our ironing board since we didin´t use ours. I even showed the supervisor that our ironing board was still in its place and that we had two in the room. She just said that it was extrange but that was the last we heard from them. Another day a maintenance guy showed in our room wanting to fix our AC. He said that we had reported it that it didn´t work and that it smelled bad. The problem is that we didn´t called them and our AC was working fine. He didn´t believe us and we asked him to check it himself. That was the last we heard from them or the management.
4 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Great hotel, very central for sights

Posted Aug 5, 2014
Pros: friendly but efficient staff
Cons: drinks were very expensive
Location: see above
the hotel was perfectly situated for reaching all the great tourist must-sees on foot however the underground station was just a stone's throw away for longer trips. with St James' park almost on the door step there was plenty of space to enjoy the great weather in.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

a truely 5* hotel

Posted Aug 4, 2014
Pros: convenience, quiet, clean and top class.
Stayed for 5 nights, excellent service and easy access to all sort of attractions. extremely quiet during the night.
Comment from Hotel Management
Aug 5, 2014 by Nicolas Pesty, Hotel Management
Dear Nancy, I thank you for your positive feedback. I thank you especially for pointing out our "excellent service". This is our utmost reward. We look forward to your next stays. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Beautiful hotel!

Posted Jul 23, 2014
Pros: Location, staff, amenities, style.
Concierge was extremely helpful and knowledgable .... Rooms were quiet and immaculate.....air conditioning ran a little too hot or cold but otherwise things were fabulous!
Comment from Hotel Management
Aug 1, 2014 by Nicolas Pesty, Hotel Management
Dear Jacqueline, Thank you so much for this great feedback! Indeed the Concierge team is a true asset for the hotel! They are so knowledgeable! I am truly glad to hear that their suggestions were excellent. We look forward to welcoming you back soon. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Bonjour

Posted Jul 23, 2014
Pros: The staff is especially warm and helpful and coming from all part of the world which lends to the international feel of the place.
Cons: The beds are too soft as are the pillows.
Location: Location is perfect of anyone visiting London, be it for work or pleasure.
A wonderful stay at the Hotel. Top quality on all levels. Wonderful staff in a beautiful building in Central London. Everything is within walking distance whether you're looking for the hustle and bustle of Oxford Circus or the quiet of the nearby parks. The restaurants serve great breakfast lunch and dinner and it feels very relaxed in its atmosphere.
Comment from Hotel Management
Aug 1, 2014 by Nicolas Pesty, Hotel Management
Dear Raj, I thank you for this very positive feedback! I am really glad to hear that you have very much enjoyed your stay. Thank you also for pointing out the great food served in our restaurant The Balcon. We look forward to welcoming you back soon. Au revoir. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great location

Posted Jul 13, 2014
Pros: Friendly staff
Cons: Rooms are too small
Location: Location great near parks shopping and monuments
Staff helpful location great checked in early and they accommodated us in that regard
Comment from Hotel Management
Jul 19, 2014 by Nicolas Pesty, Hotel Management
Dear Michael, I thank you for your feedback. I thank you for pointing out the helpful staff as we strive to provide high standards of service. We look forward to welcoming you back. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from West Chester, PA

Great hotel close to everything!

Posted Jul 3, 2014
What a great hotel! Close to everything - Picadilly Circus, Trafalgar Square, theaters, shopping on Regent St, Buckingham Palace, St. James Park, etc. Beautiful elegant rooms, great beds, and truly superior service. Would recommend highly!
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear Debbie, Thank you very much for this positive feedback. I thank you for pointing out our "superior service" as we strive to providing high standards of service. Looking forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible location, amenities & service

Posted Jul 3, 2014
Location cannot be beat and everything was perfect.
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear guest, What a great feedback! Thank you for that! Looking forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
3 out of 5
by harold from Lowestoft

Short stay,

Posted Jun 17, 2014
Pros: Location
Cons: Support from desk poor and make stay reasonably affordable.
Location: Near Picadilly Circus and many theatres.
Hotel in great location but not 5 star in my eyes compared to others i have stayed in world. The prices were stupid and cost of Buffet breakfast at £28 is stupid.
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear Sir, I am glad to hear that you have very much enjoyed our central yet quiet location. We look forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by Jon from S-o-T

One night luxury break in the heart of London

Posted Jun 11, 2014
Pros: Everything
Cons: _
Location: _
The Sofitel London St James was fabulous. The bed was that comfy we overslept and now want one at home! Cannot fault it in any way. Would highly recommend
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear Jon, Thank you so much for this great feedback! Thank you for pointing out your "fabulous" stay at Sofitel London St James as we strive in providing high standards of service. I thank you for recommending the hotel to your entourage and we look forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James