Ratings based on 442 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Lovely Birthday SurprisePosted Apr 16, 2014
Pros: Staff, room, food in restaurant is pretty amazing
Location: In the heart of city center, most things are by walking distance, the tube station is just nearby.
I had to stop in London for one night before I go back to Canada, and I happened to be birthday. The nice people in Sofitel made it so memorable for me, when I returned in the evening to change my dress to go to dinner, I saw a surprise. A tray with small birthday cake, small rose, and a card signed by the staff and managers. And everybody smiled and said happy birthday, thank you beautiful people for making me so happy.
for Everyoneby Tom from Wickford RI
LondonPosted Apr 12, 2014
Excellent hotel. Staff is very accomidating. Location is excellent. Balcon was a marvelous dining experience. Room 609 afforded good view albeit a bit obstructed and it very quiet. All we wanted in a 5 star property.
for Everyoneby Oliver from South West UK
Great choice for central London.Posted Mar 19, 2014
Pros: The two most important things always . The most comfy bed and a great shower.
Cons: Not much . We looked at the Spa but didn't use it so maybe something there but who knows.
Location: If your on business then the I.O.D is over the road if your a member . Otherwise everything is near for tourists needs in the West End , The Mall etc.
A very nice hotel indeed . Large enough to be fully international but small enough to be personal and very comfortable. Our visit was just first rate and we will be coming back for more. We have a lot of experience of all levels of London hotel and this one rates at the top irrespective of price or stars .
Jan 28, 2014
Dear guest, Thank you so much for this positive feedback! Indeed we srtive to provide a very personal service to all of our guests. We look forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
for Everyoneby Lynn from East Yorkshire
Very grand hotel in brilliand position.Posted Mar 3, 2014
Pros: Everything. Good restaurant. Pleasant bar. Lovely lounge. Amazing staff.
Location: Situated close to Piccadilly Circus so lots to do nearby and accessible on foot or close tube station or frequent buses.
All very gracious yet relaxed. Staff most helpful and attentive.
for Everyoneby jerry
terrific locationPosted Feb 4, 2014
Pros: new and clean, pleasant personnel,
Cons: check in time of 3 pm too late for early transatlantic flights.
Location: trafalgar square , national galleries, pall mall and many theatres nearby
waking distance to museums and theatre,.accomodating staff,
for Everyoneby Mark from Baltimore
Posted Jan 23, 2014
Pros: Premium quality hotel with exceptional staff … everybody extremely courteous, attentive and responsive to needs ...
Location: Hard to imagine a better location for anybody visiting London for pleasure … easy walking distance to a litany of high profile attractions ...
for Business Travelersby Stefan from Sydney
Business hotel in St JamesPosted Jan 11, 2014
Pros: As above
Cons: The price!
Location: Close to west end theatres, shops, transport, etc.
This is one of my favourite hotels. It is well located, tastefully decorated, has excellent facilities, and a good restaurant. The staff also look after the customers well, and I have never had anything to complain about even after staying there multiple times.
for Familiesby family of three from Sydney Australia
great locationPosted Jan 8, 2014 on Hotels.com
superb hotel with helpful and friendlyl staff.Excellent restaurant .
for Everyoneby A verified traveler
Posted Jan 7, 2014
Recommendedby A verified traveler
Posted Jan 2, 2014 on Hotels.com