Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from BUE, ARG

Excellent hotel near Picadilly

Posted Aug 31, 2014
Well located if you're looking for central london. Some rooms are bigger than other but all of them are in excellent condition.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Wonderful Hotel!

Posted Aug 30, 2014
We had a wonderful stay at the Sofitel London St. James. Great location!! Nice shower, with excellent water pressure. The breakfast at the hotel restaurant was very nice too. Concierge was helpful; recommended 2 great restaurants that I would go back to during my next visit to London. I will definitely stay at the Sofitel London St. James again.
5 out of 5
Recommended
for Couples
by A verified traveler from london

Excellent location

Posted Aug 26, 2014
Pros: Location Cleanliness Friendly staff
Location: Excellent base to explore Mayfair St James park and theatre land.
We booked hotel on morning of stay as a secret hotel. The hotel was excellent. We were early arriving for check in and our room was not ready, but this was as we expected and only wanted to leave our bag. The reception staff were all very friendly and professional. They even apologised which was really not necessary. we returned at about 4pm to find they had upgraded us, which was a delightful surprise. The hotel is in an excellent location in the beautiful part of london that is St James. In easy walking distance of theatre and shopping & parks. It has a lovely bar and lounge area and is in a beautiful building. We are Londoners who often stay overnight in our own town, if we go to the theatre etc. We thought the location brilliant and the price amazing compared to others we have visited.
5 out of 5
Recommended
for Families
by A verified traveler from Madison, Wisconsin

Central location

Posted Aug 24, 2014
Pros: Location
Cons: Wouldn't change a thing.
Location: Near Picadilly circus and Trafalgar square.
Excellent location to see all the central city of London. Convenient to the tube. Staff were excellent and the room was great/quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Excellent location and beautful building

Posted Aug 8, 2014
Pros: Bautiful with great public areas. Big Hotel but feels boutique. Great service and excellent location
Cons: Housekeping.
Location: Two blocks away from the National Gallery. We walked with kids to Buckingham Palace, Westminister, etc. Picadilly Circle is three blocks away.
Beautiful building and hotel close to major attractions. The Concierge did a great job in helping us with our needs. The restaurant, bar and Tea room are top notch. The only complaint we had was with the size of the rooms (we had a Superior) and the cleaning services. One day after we came back to the room we found an ironing board and iron in the middle of the room. The extrange thing is that it wasn´t our ironing board since we didin´t use ours. I even showed the supervisor that our ironing board was still in its place and that we had two in the room. She just said that it was extrange but that was the last we heard from them. Another day a maintenance guy showed in our room wanting to fix our AC. He said that we had reported it that it didn´t work and that it smelled bad. The problem is that we didn´t called them and our AC was working fine. He didn´t believe us and we asked him to check it himself. That was the last we heard from them or the management.
4 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Great hotel, very central for sights

Posted Aug 5, 2014
Pros: friendly but efficient staff
Cons: drinks were very expensive
Location: see above
the hotel was perfectly situated for reaching all the great tourist must-sees on foot however the underground station was just a stone's throw away for longer trips. with St James' park almost on the door step there was plenty of space to enjoy the great weather in.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

a truely 5* hotel

Posted Aug 4, 2014
Pros: convenience, quiet, clean and top class.
Stayed for 5 nights, excellent service and easy access to all sort of attractions. extremely quiet during the night.
Comment from Hotel Management
Aug 5, 2014 by Nicolas Pesty, Hotel Management
Dear Nancy, I thank you for your positive feedback. I thank you especially for pointing out our "excellent service". This is our utmost reward. We look forward to your next stays. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Beautiful hotel!

Posted Jul 23, 2014
Pros: Location, staff, amenities, style.
Concierge was extremely helpful and knowledgable .... Rooms were quiet and immaculate.....air conditioning ran a little too hot or cold but otherwise things were fabulous!
Comment from Hotel Management
Aug 1, 2014 by Nicolas Pesty, Hotel Management
Dear Jacqueline, Thank you so much for this great feedback! Indeed the Concierge team is a true asset for the hotel! They are so knowledgeable! I am truly glad to hear that their suggestions were excellent. We look forward to welcoming you back soon. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Bonjour

Posted Jul 23, 2014
Pros: The staff is especially warm and helpful and coming from all part of the world which lends to the international feel of the place.
Cons: The beds are too soft as are the pillows.
Location: Location is perfect of anyone visiting London, be it for work or pleasure.
A wonderful stay at the Hotel. Top quality on all levels. Wonderful staff in a beautiful building in Central London. Everything is within walking distance whether you're looking for the hustle and bustle of Oxford Circus or the quiet of the nearby parks. The restaurants serve great breakfast lunch and dinner and it feels very relaxed in its atmosphere.
Comment from Hotel Management
Aug 1, 2014 by Nicolas Pesty, Hotel Management
Dear Raj, I thank you for this very positive feedback! I am really glad to hear that you have very much enjoyed your stay. Thank you also for pointing out the great food served in our restaurant The Balcon. We look forward to welcoming you back soon. Au revoir. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great location

Posted Jul 13, 2014
Pros: Friendly staff
Cons: Rooms are too small
Location: Location great near parks shopping and monuments
Staff helpful location great checked in early and they accommodated us in that regard
Comment from Hotel Management
Jul 19, 2014 by Nicolas Pesty, Hotel Management
Dear Michael, I thank you for your feedback. I thank you for pointing out the helpful staff as we strive to provide high standards of service. We look forward to welcoming you back. Au revoir, Nicolas Pesty General Manager Sofitel London St James