Ratings based on 454 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Beautiful hotel!

Posted Jul 23, 2014
Pros: Location, staff, amenities, style.
Concierge was extremely helpful and knowledgable .... Rooms were quiet and immaculate.....air conditioning ran a little too hot or cold but otherwise things were fabulous!
5 out of 5
Recommended
for Everyone
by A verified traveler

Bonjour

Posted Jul 23, 2014
Pros: The staff is especially warm and helpful and coming from all part of the world which lends to the international feel of the place.
Cons: The beds are too soft as are the pillows.
Location: Location is perfect of anyone visiting London, be it for work or pleasure.
A wonderful stay at the Hotel. Top quality on all levels. Wonderful staff in a beautiful building in Central London. Everything is within walking distance whether you're looking for the hustle and bustle of Oxford Circus or the quiet of the nearby parks. The restaurants serve great breakfast lunch and dinner and it feels very relaxed in its atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveler from melbourne

Great location

Posted Jul 13, 2014
Pros: Friendly staff
Cons: Rooms are too small
Location: Location great near parks shopping and monuments
Staff helpful location great checked in early and they accommodated us in that regard
Comment from Hotel Management
Jul 19, 2014 by Nicolas Pesty, Hotel Management
Dear Michael, I thank you for your feedback. I thank you for pointing out the helpful staff as we strive to provide high standards of service. We look forward to welcoming you back. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from West Chester, PA

Great hotel close to everything!

Posted Jul 3, 2014
What a great hotel! Close to everything - Picadilly Circus, Trafalgar Square, theaters, shopping on Regent St, Buckingham Palace, St. James Park, etc. Beautiful elegant rooms, great beds, and truly superior service. Would recommend highly!
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear Debbie, Thank you very much for this positive feedback. I thank you for pointing out our "superior service" as we strive to providing high standards of service. Looking forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible location, amenities & service

Posted Jul 3, 2014
Location cannot be beat and everything was perfect.
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear guest, What a great feedback! Thank you for that! Looking forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
3 out of 5
by harold from Lowestoft

Short stay,

Posted Jun 17, 2014
Pros: Location
Cons: Support from desk poor and make stay reasonably affordable.
Location: Near Picadilly Circus and many theatres.
Hotel in great location but not 5 star in my eyes compared to others i have stayed in world. The prices were stupid and cost of Buffet breakfast at £28 is stupid.
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear Sir, I am glad to hear that you have very much enjoyed our central yet quiet location. We look forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by Jon from S-o-T

One night luxury break in the heart of London

Posted Jun 11, 2014
Pros: Everything
Cons: _
Location: _
The Sofitel London St James was fabulous. The bed was that comfy we overslept and now want one at home! Cannot fault it in any way. Would highly recommend
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear Jon, Thank you so much for this great feedback! Thank you for pointing out your "fabulous" stay at Sofitel London St James as we strive in providing high standards of service. I thank you for recommending the hotel to your entourage and we look forward to welcoming you back. Au revoir. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic staff and service

Posted May 28, 2014
The staff and service was absolutely outstanding!!! I have traveled a lot and have stayed at the Sofitel in New York and Chicago but The London St. James was the best level of service I have ever experienced! The person that checks you in walks you to your room and provides an overview. A refreshing beverage was served while checking in. The doorman was exceptionally friendly and helpful, the concierge provided outstanding restaurant recommendations and tickets to Windsor. The bartender, I think his name was Enzo presentation and drinks were outstanding - we had to go back the next night. And the waiter for breakfast remembered our preferences from the day before and provided exceptional service. We plan to stay at this hotel on any future trips to London. Location was also fantastic!'
Comment from Hotel Management
Jul 8, 2014 by Nicolas Pesty, Hotel Management
Dear guest, What a joy for us to read such a wonderful feedback! Thank you for that! We genuinely love to pamper all of our guests and I felt extremely proud of my whole team while reading your positive lines. We look forward to welcoming you back with our undivided attention. Au revoir. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
Recommended
for Everyone
by Jensen from Monaco

Super location

Posted May 22, 2014
Pros: Small room but high standard
Very small room and no separate shower but only bath top.
Comment from Hotel Management
Jul 19, 2014 by Nicolas Pesty, Hotel Management
Dear Jensen, I thank you for your feedback. I am sorry that you did not like the layout of your room. May I suggest you to book a Luxury Room for your next visits? I am sure you will enjoy them. We look forward to welcoming you back. Au revoir, Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by nicole from long island, new york

Safe central location

Posted May 6, 2014
Great luxury hotel that's centrally located. Staff professional and helpful.
Comment from Hotel Management
Jul 19, 2014 by Nicolas Pesty, Hotel Management
Dear Nicole, I thank you for your very good feedback! I am pleased to hear that you have very much enjoyed your stay at Sofitel lOndon St James. We look forward to many other visits of yours. Au revoir, Nicolas Pesty General Manager Sofitel London St James