Ratings based on 832 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom IoM

Good Central location

Posted Dec 16, 2014
Pros: Comfortable rooms. Excellent location for shopping, sight seeing. Spa facilities really nice, experienced and sympathetic therapists.
Cons: Gym equipment
Location: South bank Christmas markets, London eye, Regent Street, Oxford street, theatre land all in walking distance.
Within easy walking distance of Regent Street, South bank, London eye etc. Attentive staff, but not intrusive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Excellent hotel, with a few tiny flaws

Posted Dec 14, 2014
Pros: See above
Cons: See above
This hotel is close to perfect, luxurious, convenient, stylish, and comfortable. A few details could be made better though, and would turn it into one of the best, anywhere. My room didn't have enough light, a lamp too few. The clock radio, even with instructions, would have required a two hour class to understand its basic functions, and even then, it was impossible to read the buttons. The wine list in the restaurant is not as good as a star French hotel should have, and the wines in the bar are cheap and nasty, though not cheap in price. But the staff could not have been better, and its one of my few real favorites in London.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ellon

3 Night Stay

Posted Nov 28, 2014
Initial room not very well laid out and bed not comfortable, got move across lobby to a much better laid out room and bed more comfortable. Had excellent afternoon tea and food excellent In Resteraunt. Staff very friendly and helpful. Prices high. Overall I expected a better room for the money but staff and food could not have been much better.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom glasgow

First Class Hotel

Posted Nov 24, 2014
Had a great stay, staff and facilities were excellent. The location was perfect to access the London sights. Great stay, can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Great hotel , great location

Posted Nov 16, 2014
Pros: I liked the location plus the makeup mirror and luxurious towels. The bed was also very comfortable.
Cons: The lighting in the actual room was poor and there was a shortage of electrical outlets especially since you couldn't dry your hair in the bathroom.
Location: Perfect location. Piccadilly line is two blocks away. Shopping, museums, Buckingham Palace and other sightseeing is within walking distance.
The Sofitel St James could very well be my favourite hotel. From the well placed makeup mirror in the bathroom to the Hermes toiletries and the very thick but soft and luxurious towels and bathrobe. The bed was fantastic. The down bedding gave comfortable and welcome sleep especially after a long flight. Breakfast wasn't the best and quite expensive but dinner at the Balcon was excellent. To top it all off, the staff at this hotel is incredible. They do whatever they can to make your stay as pleasant and easy as possible. The concierge gave very good suggestions for dinner and all were within close walking distance. The only problem I had with the room was poor lighting for drying and doing hair. Regulations in the UK preclude outlets in the bathroom so it was challenging in a dark room. Excellent business centre. Easy to use. When I visit London this is now going to be my hotel of choice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Touring London

Posted Nov 11, 2014
Pros: Location, Hotel Class
The hotel was nice, great location, staff very helpful. Room was a little small, but very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montréal

Hôtel situé au 6Waterloo Place. Central.

Posted Nov 3, 2014
Pros: Tout, surtout que cet Hotel est près de tout.
Cons: Du café dans les chambre.
Location: C'est simple, nous pouvons tout faire. Sur la rue voisine, il y a des théâtres, aussi la National Gallery, Picadilly Circus et je pourrais continuer.
En retrait. Ce qui fait que ce n'est pas bruyant tout en étant central. Personnel très poli. Hôtel super propre. Service hors-pair. Nous étions très satisfaits. Nous y retournerions.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom worcester

Stylish

Posted Oct 21, 2014
Very friendly doormen and reception, follow up from hotel manager was appreciated
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tilburg

Erg mooi en comfortabel hotel

Posted Oct 21, 2014
Midden in de stad, op loopafstand van alles wat je wilt zien; zeer comfortabel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom glasgow

Great hotel, great location, great price

Posted Oct 20, 2014
Long weekend shopping and sightseeing and could not have picked a better hotel. From the moment we arrived the staff could not have been more attentive. Our every request was catered for. Our only criticism was that the room was on the small side. We had a superior double but beautiful none the less. Central location within easy reach if most attractions. Fabulous.