Ratings based on 966 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

Quet and comfortable in the heart of london

Posted May 14, 2015
Pros: Quiet rooms, excellent service
Cons: Bathroom was tiny, amenities could be better
Location: Right in the heart of London. Close to everything a short visitor would like to see.
Great location, very polite staff, clean rooms, very quiet. Bathroom was a bit tiny. Service is outstanding! Thanks a lot. Will definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, ca

Comfortable and close to everything

Posted May 8, 2015
Pros: Friendly, high class, beautiful, clean, good food,good service, close to many places.
My second time staying I this hotel and it did not disappoint me again. After a day of walking around it is a comfort to be able to come back to a high class hotel such as the Sofitel St Jamesfor rest and get charged for the rest of the day. Considering everything is expensive in London this is well worth it. The food in their restauant Balcon, it was something else five years ago, was very good again with fine service. great walking distance from the hotel to soho, China town, the Eye, Regent street and Carnaby street. A fantastic ramen place called Shoryu opened up down a street from the hotel that's worth a visit.
1 out of 5
by A verified travelerfrom vohra

Who and why will make this place 5 star ?

Posted May 3, 2015
Located in central area, staff is fine, but rooms are small, dark, damp. Beds value to 2 star hotels. Bathroom small, dark, old and standing showers leaking water out, used towels from water going everywhere.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Perfect location for tourists

Posted Apr 20, 2015
The Sofitel London St. James is located perfectly if you're looking to visit the prime tourist spots of London. It's within easy walking distance of Buckingham Palace, Westminster Abbey, Parliament, St. James Park, Trafalgar Square, and Piccadilly Circus. There's many terrific restaurants and super shopping within a five minute walk and two minutes to the nearest underground station at Piccadilly Circus and maybe 10 minutes from the Westminster underground, which has more direct lines. The staff was exemplary and our room (the lowest price room) was much larger than expected, knowing the small size of rooms in many European hotels. We got little treats left in our room every afternoon. We moved around some things in the minibar to fit in some yogurt we purchased and found we were charged for the items when we got our bill, but the front desk was very, very apologetic and explained that they know they have a problem with the minibar's oversensitivity and removed the charges immediately. The concierge desk was extremely helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Good location

Posted Apr 14, 2015
The hotel is close to an underground station and walking distance to Westminster- good facilities and helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gutes Hotel in zentraler Lage

Posted Apr 2, 2015
Cons: Duschkabinen statt Badewanne
Sehr gute Lage, Zimmer ausreichend groß, Badezimmer etwas klein
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Perfecto

Posted Apr 1, 2015
It was one of my best ever trip to London. And what made it more special is this Hotel. However, the have to work on their Fitness Facility (GYM) as it is so small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Very nice location downtown London, rooms are nice, staff are quite friendly, breakfast methodology (priced by range) and value for money could improve somewhat.
3 out of 5
by A verified traveler

Posted Mar 23, 2015
Very well located hotel but the service and room quality were not up to standards we had enjoyed at other European 5 Star hotels. I'd stay here again but would look for other options first.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte , NC

Exceeded expectations in every way!

Posted Mar 22, 2015
I cannot say enough good things about the Soffitel.. Wonderful service, excellent location for many of the major Londron attractions, large room that had every comfort of home! Will definately stay there again.. Thank you St.James Soffitel!