Ratings based on 901 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Perfect location for tourists

Posted Apr 20, 2015
The Sofitel London St. James is located perfectly if you're looking to visit the prime tourist spots of London. It's within easy walking distance of Buckingham Palace, Westminster Abbey, Parliament, St. James Park, Trafalgar Square, and Piccadilly Circus. There's many terrific restaurants and super shopping within a five minute walk and two minutes to the nearest underground station at Piccadilly Circus and maybe 10 minutes from the Westminster underground, which has more direct lines. The staff was exemplary and our room (the lowest price room) was much larger than expected, knowing the small size of rooms in many European hotels. We got little treats left in our room every afternoon. We moved around some things in the minibar to fit in some yogurt we purchased and found we were charged for the items when we got our bill, but the front desk was very, very apologetic and explained that they know they have a problem with the minibar's oversensitivity and removed the charges immediately. The concierge desk was extremely helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Good location

Posted Apr 14, 2015
The hotel is close to an underground station and walking distance to Westminster- good facilities and helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gutes Hotel in zentraler Lage

Posted Apr 2, 2015
Cons: Duschkabinen statt Badewanne
Sehr gute Lage, Zimmer ausreichend groß, Badezimmer etwas klein
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Perfecto

Posted Apr 1, 2015
It was one of my best ever trip to London. And what made it more special is this Hotel. However, the have to work on their Fitness Facility (GYM) as it is so small.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Very nice location downtown London, rooms are nice, staff are quite friendly, breakfast methodology (priced by range) and value for money could improve somewhat.
3 out of 5
by A verified traveler

Posted Mar 23, 2015
Very well located hotel but the service and room quality were not up to standards we had enjoyed at other European 5 Star hotels. I'd stay here again but would look for other options first.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte , NC

Exceeded expectations in every way!

Posted Mar 22, 2015
I cannot say enough good things about the Soffitel.. Wonderful service, excellent location for many of the major Londron attractions, large room that had every comfort of home! Will definately stay there again.. Thank you St.James Soffitel!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Oregon

Excellent hotel and location

Posted Mar 22, 2015
Had a wonderful stay at the Sofitel St. James. Only wish it was longer. Beautiful hotel, excellent service, and amazing breakfast. Plan to stay here on all of our London visits.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great location

Posted Mar 21, 2015
Pros: Location, room, ambience.
Location: Walking distance to many sites, including the National Gallery, Trafalgar Square, Westminster Abbey, Piccadilly Circus, Churchill War Rooms, Hyde Park
The hotel was lovely. Staff were friendly and helpful. The location is great for many of the main points of interest. Would definitely return when we next go to London.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel experience in London!

Posted Mar 7, 2015
Although pricey, the Sofitel St James was perfect in every way. The location was convenient to the theatre and major museums. The staff were simply outstanding -- they anticipated needs, were pleasant, helpful and sincere. The room was immaculate. The food was delicious. The main problem now, for me, is that it will be difficult for other hotels to meet the expectations created by my recent stay. In many ways, it offered French flair in London, without the snobbery.