Ratings based on 52 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
63% of guests recommend
2.4 Room cleanliness
2.6 Service & staff
1.9 Room comfort
1.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Apr 13, 2014
Lovely place, very basic, which suited us as we had a lot to do while in the city. It was sort of like a luxury hostel. Great location, I couldn't find anything with a lower price in that part of the city. Rooms were clean, and the staff were very friendly.
3 out of 5
Recommended
for Families
by HRich from Maryland, USA

Could be better

Posted Jan 6, 2014 on Hotels.com
The room was clean and certainly spacious, but it was very basic. The carpets were worn and the floor in the stairwell was damaged, and it seemed it had been that way for some time as the carpet was wearing down around the damage. There were also tears in the wallpaper. There was a flat screen TV in the room, but it was far too small for the size of the room. The beds were clean but the matresses were lumpy and uncomfortable. We had to ask for toilet tissue (there was none in the bathroom when we first arrived) and we had to ask for a couple of drink glasses as there were none in the room. We chose the hotel for its proximity to a major Underground station and that it offered breakfast included in the price. However, the breakfast was very limited (make your own tea or instant coffee, white bread only for toast with margarine, and a choice of cereal). The management were certainly polite and friendly and provided us with what we asked for, we just felt that it was not worth what we had paid. We probably will not stay here again, regardless of its convenient location.
1 out of 5
by A verified traveler from kuwait

Cheap Hotle with bad staff

Posted Dec 7, 2013
2 out of 5
Recommended
for Overnight Stay Before Destination
by C & J from Bolton

Uncomfortable experience

Posted Nov 12, 2013 on Hotels.com
Very uncomfortable experience. Plumbers were working there during our stay so we had no hot water and no heating for most of the time despite reassurances to the contrary. Room was freezing. Breakfast very poor (do-it-yourself cereal and toast). Hotel in dire need of refurb. Only there for two nights so put up with it but would not stay there again.
1 out of 5
by None of their from business

Conveniently place for my purposes

Posted Nov 8, 2013
Pros: NOTHING
Cons: EVERYTHING
Location: I wasn't there to do things of a tourist nature
There was no hot water in the evening when I went to bed, despite being assured ithere would be by 21.00 hrs The breakfast was a poor apology for a continental breakfast.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Crissbeeam from Nottingh

Good centrally located hotel

Posted Nov 6, 2013 on Hotels.com
This may not be the nicest of hotels, but it was perfectly adequate for an overnight stay right in the centre on London. It was clean and comfortable and although the room was a little small, I can't complain about the hotel in general, especially for the price.
2 out of 5
by Norma from Toronto, Canada

OK Hotel - Good location

Posted Oct 14, 2013
Pros: The location was good!
Cons: Upgrade the rooms - provide electric outlets in the bathroom, plugs for the tub and sink, a larger mirror in the bathroom.
Location: Tussauds is close - too expensive! The Gourmet Burger Kitchen around the corner on Baker St. was great, also Alsop Arms pub across the corner.
The location was good, central and close to Tube so was easy to get to attractions. Coffee shops, pubs and food stores very handy. Hotel facilities are clean but rooms are small and run down. Our room was on the 4th floor and there is no elevator. This makes it a challenge if you are not used to stairs and also when toting luggage up and down. Say only one staff member in the whole week - who was very nice but there just wasn't anyone around to assist if you needed anything.
1 out of 5
Recommended
by ace

Posted Oct 5, 2013 on Hotels.com
we are surely not coming back to this hotel.
2 out of 5
by A verified traveler

Shabby.

Posted Oct 3, 2013
No hot water on arrival , holes in windows, poor decor...all-in-all not good value for money.
1 out of 5
Recommended
for Business Travelers
by Mr Langley from Watford

Summerset hotel

Posted Oct 2, 2013 on Hotels.com
This truley had to be the worst experience my wife and I have ever had, the hotel was filthy, mouldy shower curtain, dirty toilet, there wasn't even a bath panel fitted to the bath, the carpets were threadbare, the guy behind reception looked like a homeless person, I could go on. It was that bad we couldn't even stay there, we got a cab and booked into the travelodge at Covent garden. A total rip off, I can't believe the owners arnt embarrassed cos I wouldn't even let my dog stay there!!!