Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
2.1 out of 5
64% of guests recommend
2.4 Room cleanliness
2.6 Service & staff
2.0 Room comfort
1.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Somerset Hotel

Posted Aug 22, 2014
Pros: good location
Cons: a lot. clean shower curtain. hooks to hang towels, really basic stuff would go a long way.
Location: close to tube, easy access to rest of London.
This is a 1 star total minimalist hotel. No amenities It's a room with beds, that's it. Nice location, and the staff tries, however don't expect anything other than a place to crash. Very loud off the road and the rooms get stuffy quick, no a/c.
1 out of 5
by A verified traveler

Disappointing experience

Posted Aug 21, 2014
I always book my hotels through expedia and almost never rate them. In this case I will make an exception. I wouldn't rate this hotel a single star. The whole experience was terrible. The room was dirty with sub-basic facilities. Cold water in the shower. Worst bed I've ever slept on. Just don't go there.
3 out of 5
for Everyone
by A verified traveler

Family trip to London

Posted Aug 18, 2014
Pros: Location, room size, beds fine.
Cons: Better cleaning would make it really nice
Location: Sherlock Holmes museum around the corner. Many ok resturants nearby.
Booked a 5 person room at a reasonable price. Conveniently located close to the Baker street underground station. The room was large, beds where comfortable, TV very small but worked. The room was not very clean, spots on the carpet but the sheets where clean and soft. The breakfast (included) included: white bread toast with butter and jam, corn flakes, coco pops (noname brand) and musli with yogurt. Nice to have this option, although spartan. The staff where helpful and nice.
3 out of 5
for Everyone
by A verified traveler

Excelent location

Posted Jul 26, 2014
The room was extreemly hot , no Aircon , it waz like an oven the beding was Amazinly good room was clean & basic , the net curtin was old dusty n riped from top to bottom .the bathroom tiolet tiolet was loose so when flushing it i felt it was goin to fall over .
2 out of 5
by A verified traveler from Oxford

Convenient location, poor facilities and service

Posted Jul 3, 2014
Pros: Convenient to Marylebone Station
Cons: Everything
The room was very disappointing. Top floor, but no lift. Steep stairs. Noisy, inside and out. Poor ventilation through dilapidated window. No tea/coffee facilities in room - expected to travel four flights of stairs to machine in basement. Not even a glass in the room. No table, no chair. Breakfast, described as Full by Expedia, was anything but - do it yourself white toast, limited cereals - with no staff on hand. Overall an unattractive and unwelcoming lodging house, not really worthy of the name Hotel.
2 out of 5
by A verified traveler from geneva

Good location, terrible hotel

Posted Jun 30, 2014
The carpets look very old and dirty. Bed linens and bathroom were clean. The hotel does not look like the photos on expedia. Very ran down. Very noisy due to incredible loud slamming doors.
2 out of 5
for Everyone
by Vijay from Malaysia

Nice hotel. Very close to tube stations.

Posted Jun 27, 2014
Pros: Close to tube station.
Cons: There should someone manning the reception area.
Location: very good location . near to tube stations
There is no coffee or tea making facilities in the room. Bathroom too small and congested . No lift facilities . Have to stay at 3rd floor. There is no staff at the reception. Have to ring the bell and wait for someone to come.
1 out of 5
by Jim from Belfast

Overall assessment

Posted Jun 13, 2014
Pros: Location
Cons: Major refurbishment and they would deserve the deserve the prices that they charge
The rooms are dark and dreary. No smoke detector in my room...reason "smoke was setting it off" carpets are threadbare and I just think that the place is a dangerous place if there was a fire. breakfast was cheap and poor quality.
3 out of 5
for Everyone
by 60's couple from canada

After the renovation

Posted May 23, 2014
We were there while renovations (new carpeting, toilets downstairs) were being done, which took away from our experience. I expect it will be nicer and cleaner when work is finished. Staff was helpful. I would consider trying a room on the back because traffic noise was quite loud, but it is London after all.
1 out of 5
by Raymond Williams from Somerset Hotel


Posted May 19, 2014 on Hotels.com
With one day, no water running and my final morning I needed to take a shower for a meeting there was no hot water so could not shower you can see my frustration. Manager was not on site so I asked for the email address so I can see how they could compensate me, they refused to get back in contact with me. Will never stay there again!!