Ratings based on 1,215 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chardon, Ohio

Great stay in London.

Posted Apr 20, 2015
Excellent hotel wit a helpful and attentive staff. Easy walk to Westminster Abbey, Houses of Parlaiment and the London Eye. The room was somewhat small, but we weren't there a lot. Far enough off the main streets to be quiet at night.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Very convenient location in Westminster

Posted Apr 20, 2015
Cons: Pillows were flat, otherwise everything was wonderful.
Very close to St. James Underground and St. James Park. Easy access to everything.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent central London hotel and restaurant

Posted Apr 19, 2015
Pros: Everything
Location: Central London location near Westminster abbey
This is a great hotel located about 4mins walk from Westminster Abbey. The staff are excellent and the restaurant has 3 AA rosettes and has superb food and staff
3 out of 5
by A verified travelerfrom Luxemburg

Nicht wirklich unzufrieden, aber...

Posted Apr 13, 2015
Pros: Die Lage. Ruhig aber doch mittendrin.
Cons: Die Preise senken!
Location: Das Hotel ist mitten in London. Mittels der sehr nahe (etwa 30Meter Fußweg) gelegenen U-Bahn ist man in keiner Zeit überall in London.
Das Hotel an sich ist ganz nett. Sehr ruhig gelegen mit einer Underground Station in unmittelbarer Nähe. Die Lobby macht etwas her, das Personal ist sehr hilfsbereit und freundlich,allerdings wird mit allen Mitteln versucht dir ein sehr teures Zimmerupgrade aufzuschwatzen. Das Preis Leistungs Verhältnis ist allerdings nicht besonders gut. Das Hotel ist sehr teuer und rechtfertigt die zum Teil horrenden Preise in keinster Weise. Zum Beispiel: Frühstück pro Kopf 25£, macht bei uns (Eltern und 2 Kinder) sage und schreibe 100£. Pro Tag wohlgemerkt.Zum Glück gibt es in der Nähe Möglichkeiten genug für 100£ eine ganze Woche zu frühstücken. Unser Zimmer war recht klein, aber ausreichend. (Hier auch, wir hatten schon für viel weniger Geld bedeutend größere Zimmer) Die Klimaanlage funktionnierte ausgezeichnet allerdings veranstaltete das Teil einen Höllenlärm, nachts mußte sie deshalb ausbleiben. Der Firtnessraum ist auch relativ klein, allerdings mit sehr gutem Material ausgestattet. Fazit: Menschen die sich diese Preise leisten können bevorzugen wahrscheinlich gehobenere Hotels, die anderen (wir) werden sich beim nächsten Aufenthalt in London eine andere Bleibe suchen. Für zwei Drittel des Preises würde ich dieses Haus aber uneingeschränkt empfehlen.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colts Neck, NJ

Easter in London

Posted Apr 9, 2015
Pros: The hotel was beautifully decorated and the staff were courteous and helpful.
Cons: I wouldn't change a thing.
Location: A quiet neighborhood with easy access to public transportation and within walking distance to major attractions, Buckingham Palace, Big Ben, and more.
We arrived Good Friday and were warmly welcomed by the concierge and reception staff. Even though we arrived prior to the scheduled check-in time, our room was ready and we were immediately able to drop our things off, freshen up and head to Buckingham Palace, Big Ben and the eye which were within walking distance. The grounds though small have beautiful landscaping and there is even a Bee Hotel on the third floor roof top garden area. The lobby is impressive and our room was elegantly furnished as well. The gentlemen at the concierge desk were very helpful throughout our stay. Breakfast at the hotel was satisfactory and Easter dinner at the Caxton Grill was outstanding. The neighborhood was quiet and safe (across the street from the New Scotland Yard). Entrance to the Underground was around the corner and the bus stops were equally close by. We had a wonderful stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sterling, va

Excellent!

Posted Apr 3, 2015
Perfect location, helpful staff, gorgeous hotel! The family room was perfect for our family of 4 (2 adults 2 teens). Two bathrooms was so nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cardiff

Perfect hotel

Posted Mar 23, 2015
Pros: Everything
Location: It's close to Big Ben, Buckingham palace, St James park and the London eye
The walk into this hotel has the wow factor, it's beautiful, it's in the perfect location, the staff were welcoming and very friendly, the room was lovely, the beds were really comfy, the room was clean overall we loved our stay in the hotel and will definitely be back
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

最高です

Posted Mar 22, 2015
スタッフの方々はとてもフレンドリーな雰囲気で親切です。 交通の便は良く、部屋も広くてくつろげました。
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on quiet street

Posted Mar 21, 2015
Pros: Helpful staff and quiet street.
Cons: Very small room with an even smaller bathroom.
Location: Good pubs, close to tube, walk to almost anywhere.
Really enjoyed the stay. Centrally located, quiet street, close to tube station and good pubs.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Taylor, Michigan

Wonderful hotel and staff

Posted Mar 12, 2015
The hotel was beautiful, the lobby was very classy, the staff was extraordinarily friendly and helpful and the location was perfect. It was easy walking distance to a number of great locations -- 10 minutes from Westminster Abby, 15 min from Parlement and Big Ben, the War Museam, and half an hour from Trafalgar Square. An easy walk to Victoria Station as well. Numerous nice restaurants and pubs within 5-10 minutes walking distance, and staff was great with suggestions and directions. Truly a surprise and delight. Could not have been happier!!