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Reviews of St James House Serviced Apartments by Concept Apartmentsv

3.5 out of 5
St James House Serviced Apartments by Concept Apartmentsv
173 Holland Park Avenue, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 252 reviews" "
Rating 8 - Good. 116 out of 252 reviews" "
Rating 6 - Okay. 44 out of 252 reviews" "
Rating 4 - Poor. 15 out of 252 reviews" "
Rating 2 - Terrible. 11 out of 252 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Daniel

Liked: Cleanliness
Clean, Convenient and Great Value Apartment
We booked the accommodation for a short stay in London. It was convenient for both tube and buses into the city centre and had a great choice of eateries close by. It was easy to find and easy to access. All the pre-arrival instructions were clear and easy to follow. The room was clean, as was the bathroom and was just what we needed for the stay. We had room 5 (ground floor) and the only negative points were that the bed was a very creaky and there was a lot of traffic noise. We fully appreciate that it’s a busy road in London and our home is in the Highlands of Scotland so everything is relative. In short. Great value for money and was all we needed for our stay
Stayed 2 nights in Jul 2022

8/10 Good

Ed

Liked: Cleanliness
Stayed 3 nights in Jun 2022

2/10 Terrible

Anthony

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Couldn’t sleep any nights. No sound proofing. Can’t charge people for zero sleep due to noise within building. Anything but a refund is unacceptable.
Stayed 7 nights in Feb 2022

2/10 Terrible

Anthony

Disliked: Amenities
Not paying for room where you can hear person next door snoring through walls. Zero sound barrier.
Stayed 5 nights in Feb 2022

8/10 Good

Jan

Stayed 7 nights in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Jun 2020

8/10 Good

Veronique

Liked: Staff & service, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Tina

Traveled with family
Liked: Cleanliness
Stayed 6 nights in Dec 2019

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekday business traveller
Much better than a hotel room - very quiet and easy to relax. The only let down was the old shower head which looked like it needed replacing and it would have been nicer if the TV screen was larger. But a quick walk to the underground and shops were close by. All in all one of the nicer places I have stayed at within this price range and I recommend it.
Stayed 5 nights in Dec 2019

8/10 Good

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good balance between convenience, comfort and cost
My first time staying in a serviced apartment, I was pleased
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is safe and nice environment. Easy to go to attraction, eg.oxford street, westfield London.
Stayed 5 nights in Oct 2019

6/10 Okay

Tom

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
No basement room can ever be considered 'superior'
The room was large, clean and decently appointed. The bed was comfortable and, apart from on the Saturday evening, the wifi worked well. However I'd paid for a superior room so was disappointed to find myself in a basement with windows at street level, which when opened on a windy day meant leaves and debris blew directly into the room and onto the kitchen surfaces. My view was, as I'd feared when I found I was on the lower ground floor, of the bins. Also the heated towel rail in the bathroom could not be turned off, meaning I had no choice but to open said windows because otherwise the room was sweltering. Contacted the managers on the first morning of my stay but received no reply until after I'd left, two days later. So not an entirely positive experience and I doubt I'd book again.
Stayed 3 nights in Sep 2019

8/10 Good

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really happy with the apartment. Well located, clean and comfortable. Would definitely recommended to others and would happily return for another stay.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lots of hot water and plenty of space. Great location for transport links and lovely area. Short wak to Holland Park.
Stayed 2 nights in Sep 2019

10/10 Excellent

Satya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy commute from a well linked transportation. Nicely equipped.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent and the amenities were quite adequate for us.
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
The location is great, very close to the Tube and coffee shops. However, Building is adjacent to very busy Street with a lots of street noises coming through the old single glass windows. The subway is also running right below the building about every 4-5 minutes, one can feel the vibrations and also hear the noise. The walls are very thin, I could hear all my next door neighbors talking, music playing and her people walking right above me. Would I stay there again: No.
Stayed 10 nights in Aug 2019

2/10 Terrible

Michal

Disliked: Staff & service
I don't reccomend St. James House
I do not recommend St. James House. The service is very poor. We were not able to get an extra blanket (which we needed) although requested several times, neither an extra bedding sheet to be used as a blanket (after we learned they are unable to provide a blanket). The service was also unable to inform us that they are unable to provide this request, we had to call many times for this. I think that when you run a lodging business, an extra blanket is a very basic request. There were 4 cushions but only one blanket – "this is our standard" said the service lady. The bed was pretty squeaky, so it disturbed our sleep. Together with the shared blanket, a good sleep was only a desired thing during this visit in London. The room was much smaller than appears at the photo (the photo angles were clearly selected to present a much larger room, with the bathroom door open and the mirror effect). The location is excellent, the wifi was working, and the shower current and temperature was good. This is my 5th visit to London in the passing 3 years, and the 3rd one in Kensington. When it comes to lodging it is the worse one. To summarize, we would never go there again, and would never recommend anyone to go there. The return for our money was really poor.
Stayed 5 nights in Aug 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great place to stay & really close to tube access & where we needed to go during the evening. Clean comfortable & quiet......a great stay.
Stayed 1 night in Jul 2019

6/10 Okay

Salim

Liked: Cleanliness, property conditions & facilities
Disappointing "luxury" flat.
The bed was too soft and difficult to sleep in. The photos on your site (the flat was described as luxury) did not reflect the reality. It was difficult to use the wash basin which was very small.
Stayed 4 nights in Jun 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely no frills spot in absolutely surperb locati
Most excellent location. Very convenient to all transit. Very clean, simple, no frills stay. Perfect accomodation, Holland Park, Westview, Central line moments way.. Absolutely recommend! (Be sure to double check "locker number" or you could be accidentally locked out).
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
nice little apartment
Conveniently located near Shepherd's Bush tube station (and the huge Westfield Mall) and Holland Park, this small but comfortable apartment was the perfect base for our six days in London. The washer and dryer were a little pricey at 4 pounds per load each and the bathroom was tiny, but those were the only quibbles.
Stayed 6 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
this apartment was clean and convenient to the Tube station, but it was on a busy street and could hear the tube running beneath. A little noisy but we where on the lower level.
Stayed 3 nights in May 2019

10/10 Excellent

Sue, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you needed was in this apt. - tv, microwave, convection oven, refrigerator, sink, dishes, teapot. Plus, it was close to a bus stop, metro station and the train. Please note: in Europe, the first floor does not mean ground floor. The first floor is located up the 30 stairs, and I don't recommend it for disabled people who have trouble with stairs.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
The only negative was the stairs. Lots of space, good location.
Stayed 3 nights in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Nice clean, good location, easy access.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The privacy of the room was great The hallway, the room, and the bathroom were very clean and offered plenty of room. We were on the lowest level and there was quite a bit of noise from the guests above us at all hours which was a bit annoying. Other than that it is in a great area and very close to the metro. The room offers a small kitchen with supplies to cook with. The surrounding area has restaurants in all directions with gorgeous parks to walk through.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Mar 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
I struggled with opening doors and they never responded to me since it was Sunday. I ended up with knocking neighbors’ door to help me. Don’t think it was very helpful.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was satisfactory, thank you. Will visit again when next time in London.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , about 8 min walk to Westfield mall and Shepard's Bush station. Lots of restaurants and bars within walking distance. Room itself was great, nice bed with a great view from flat 9. Would definitely recommend and will stay again if ever in the area!
Stayed 6 nights in Nov 2018

6/10 Okay

Verified traveler

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to all eateries, local amenities. Central to all the places we wanted to visit. Good transport links. Apartment fully equipped, spotlessly clean, and we would choose to stay again.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great here, friendly helpful staff. My only suggestion would be to stipulate that the property has no lift, as it didnt say on here and i had to ring to find out.
Stayed 2 nights in Nov 2018

10/10 Excellent

Ross, Auckland

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities, room comfort
Close to tue tube, London overground and national rail.
Stayed 6 nights in Nov 2018
Response from Reservations on Nov 28, 2018
Thanks for staying with us. We hope your stay with us was a memorable one.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Concept!
What a find! Have now stayed here several times. Beautiful, clean, modern with everything I need. I am here whilst working in the city & is perfect for my needs. Really easy to find. Quick walk from Holland Park Tube station. (Be warned, very expensive area!) Grand clean entrance leads to a beautiful apartment. Large wardrobe with hairdryer & iron, fully functional modern new clean kitchen with microwave, hob, kettle, fridge, tea towel and bits & bobs. Small dining area with table & chairs, (even a plant on table!) Very comfortable double bed with fresh clean towels. Beautiful clean, modern bathroom with lots of toilet rolls and wonderful walk-in shower. Plenty of storage space and even a lovely armchair situated by a small flat screen television. Wifi is great and I was able to continue working in a comfortable space. Despite being on the ground floor, I was slightly higher than the pavements outside. Large windows with great blinds, didn't even hear the busy road outside. Wooden floors throughout and a large full length mirror completes this wonderful spacious apartment. This is affordable for my business trips and is now my first option! Thank you Concept Apartments, makes a nice refreshing change to find value for money !
Stayed 1 night in Oct 2018
Response from Reservations on Nov 28, 2018
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. We are an independent company and we are doing our very best to improve our service as much and as quickly as possible. Your feedback helps!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This really is a self-service kind of place, not a hotel. It was great for us as we don't require much assistance but there is no one on site and you will have to send an email to get assistance. It is a great value for what you pay, however, and I would definitely stay again!
Stayed 4 nights in Oct 2018
Response from Reservations on Nov 28, 2018
Thank you for a great review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious and good price. Good location near a Tube station. Check in and check out was easy.
Stayed 2 nights in Oct 2018
Response from Reservations on Nov 28, 2018
What a wonderful review, we truly appreciate your business.. I am very happy to hear that our service met your needs and expectations. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple. Clean and efficient.
Great location. Very easy to get on the hop on hop off bus at the start of the route. As well as perfect for shopping at the Westfield Shopping centre. Great bus connections as well for local museums. Apt was clean and well laid out and the bathrooms new great value for money.
Stayed 1 night in Oct 2018
Response from Reservations on Nov 28, 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We hope to welcome you back to the hotel in the near future.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Reservations on Nov 28, 2018
Thanks for staying with us. We hope your stay with us was a memorable one.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break in London
Really enjoyed the apartment, Location was good for Central london
Stayed 2 nights in Oct 2018
Response from Reservations on Nov 28, 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location not good nights sleep
Probably worst bed I’ve ever slept in in life. Basement floor could hear everything from about
Stayed 3 nights in Aug 2018

6/10 Okay

neil, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
concept serviced apartmnt
good communication and arrival help Wifi easy. expected upper room with a view got a basement room with need to close blinds because of exposure. No view. No mechanism for cooling and was like an oven because of hot weather. no adequate cooking utensils or bowls for serving. no toaster. poor sound proofing for outside noise and neighbouring rooms.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

H, Kensington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Jun 2018