Ratings based on 131 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.6 Hotel condition
They paid and stayed.
for Business Travelersby A verified travelerfrom Cheltenham
StJPosted Apr 10, 2015
Pros: Ideal for business traveller
Cons: Better shower door to stop water going all over bathroom floor
Location: Good West End location. Business trip so things to do not relevant
Well organised hotel and staff. Excellent English Breakfast
for Everyoneby A verified travelerfrom Washington, DC USA
Conveniently located small hotelPosted Mar 12, 2015
Pros: We liked the small size and well-trained staff.
Cons: The in-room details cited above should be replaced.
Location: St. James neighborhood is near Buckingham Palace, Green Park, St. James palace, as well as galleries and up-scale shops.
Our second stay. The hotel is easy to navigate. The staff is helpful and courteous. We chose a Junior suite which trades bedroom size for a small sitting room. Pluses are a very comfortable bed with a lightweight duvet, ample lighted closet and storage space, good ventilation, nice grooming supplies. Negatives of the black marble bathroom are silly designer touches - scanty space around washbowl for setting things down, fancy square faucets are set too close to backsplash wall; the ridiculous high-sided bathtub with abbreviated glass side is guaranteed to throw water on the floor, a fancy overhead shower makes it hard to wash and rinse whole body and a small spray attachment seemed inoperative.
for Everyoneby A verified travelerfrom Naples, Fl
Very nice staffPosted Feb 10, 2015
Cons: better concierge service
problems with wifi, difficult to connect. Sunday night issue of getting advice on late restaurant openings.
Recommendedby jeanettefrom CA,USA
Posted Oct 28, 2014 on Hotels.com
Staff are friendly and helpful... Great location and room is small but comfortable...Love it..
Recommendedby Lingsbordfrom UK
Excellent hotel in the heart of everythingPosted Sep 5, 2014 on Hotels.com
Very clean hotel with super-comfortable beds and great staff. There's a rear door into an alleyway that goes directly into Green Park. As our room was on this floor it felt like our own private entrance. A very nice hotel, highly recommended.
for Familiesby A verified traveler
Posted Sep 3, 2014 on Hotels.com
for Everyoneby A verified travelerfrom roma
hotel carino,discreto in ottima posizionePosted Sep 2, 2014
Tutto è andato bene. La mia camera, de luxe,di dimensioni ridotte con vista nulla. Bagno senza bidet, ovviamente. Bello e comodo il letto king.Buona e varia la colazione. Attenzione perchè il caffè espresso e il cappuccino si pagano a parte(molto cari) anche se avete la colazione inclusa nella prenotazione..In definitiva qualche difettuccio superato grazie alla gentilezza del personale, molto attento , educato e simpatico e alla posizione ideale dell' hotel. Non abbiamo mai preso il taxi! W Londra e w gli italiani che ci lavorano
for Everyoneby A verified traveler
Excellent hotelPosted Aug 23, 2014
I was impressed by all aspects of the hotel. Great location, very friendly staff. The room was very nicely decorated with a comfortable bed and sheets. Nice bathroom. Beautiful common areas and great food. I had to leave a day early and gave the hotel very shirt notice but they did not charge me.
for Everyoneby A verified traveler
Amazingly friendlyPosted Jul 31, 2014
This must be the friendliest hotel in the world. Makes American hotels seem positively French in comparison.
for Everyoneby A verified travelerfrom Klosterneuburg
Perfektion purPosted Jul 29, 2014
Cons: Wüste nicht was
Location: Im Zentrum. Alles was gefällt
Perfekter Service, sehr freundlich, Luxus pur, super Lage, Essen hervorragend Einfach Spitze!!! Super Hotel!!! Immer wieder gerne!