Ratings based on 130 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC USA

Conveniently located small hotel

Posted Mar 12, 2015
Pros: We liked the small size and well-trained staff.
Cons: The in-room details cited above should be replaced.
Location: St. James neighborhood is near Buckingham Palace, Green Park, St. James palace, as well as galleries and up-scale shops.
Our second stay. The hotel is easy to navigate. The staff is helpful and courteous. We chose a Junior suite which trades bedroom size for a small sitting room. Pluses are a very comfortable bed with a lightweight duvet, ample lighted closet and storage space, good ventilation, nice grooming supplies. Negatives of the black marble bathroom are silly designer touches - scanty space around washbowl for setting things down, fancy square faucets are set too close to backsplash wall; the ridiculous high-sided bathtub with abbreviated glass side is guaranteed to throw water on the floor, a fancy overhead shower makes it hard to wash and rinse whole body and a small spray attachment seemed inoperative.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Naples, Fl

Very nice staff

Posted Feb 10, 2015
Pros: location
Cons: better concierge service
problems with wifi, difficult to connect. Sunday night issue of getting advice on late restaurant openings.
5 out of 5
Recommended
by jeanettefrom CA,USA

Posted Oct 28, 2014 on Hotels.com
Staff are friendly and helpful... Great location and room is small but comfortable...Love it..
5 out of 5
Recommended
by Lingsbordfrom UK

Excellent hotel in the heart of everything

Posted Sep 5, 2014 on Hotels.com
Very clean hotel with super-comfortable beds and great staff. There's a rear door into an alleyway that goes directly into Green Park. As our room was on this floor it felt like our own private entrance. A very nice hotel, highly recommended.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 3, 2014 on Hotels.com
Very good
4 out of 5
Recommended
for Everyone
by A verified travelerfrom roma

hotel carino,discreto in ottima posizione

Posted Sep 2, 2014
Tutto è andato bene. La mia camera, de luxe,di dimensioni ridotte con vista nulla. Bagno senza bidet, ovviamente. Bello e comodo il letto king.Buona e varia la colazione. Attenzione perchè il caffè espresso e il cappuccino si pagano a parte(molto cari) anche se avete la colazione inclusa nella prenotazione..In definitiva qualche difettuccio superato grazie alla gentilezza del personale, molto attento , educato e simpatico e alla posizione ideale dell' hotel. Non abbiamo mai preso il taxi! W Londra e w gli italiani che ci lavorano
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted Aug 23, 2014
I was impressed by all aspects of the hotel. Great location, very friendly staff. The room was very nicely decorated with a comfortable bed and sheets. Nice bathroom. Beautiful common areas and great food. I had to leave a day early and gave the hotel very shirt notice but they did not charge me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazingly friendly

Posted Jul 31, 2014
This must be the friendliest hotel in the world. Makes American hotels seem positively French in comparison.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Klosterneuburg

Perfektion pur

Posted Jul 29, 2014
Pros: ALLES!!!!!!
Cons: Wüste nicht was
Location: Im Zentrum. Alles was gefällt
Perfekter Service, sehr freundlich, Luxus pur, super Lage, Essen hervorragend Einfach Spitze!!! Super Hotel!!! Immer wieder gerne!
5 out of 5
Recommended
for Business Travelers
by Amanda C.from Manchester

Comfortably Quiet and Perfect Location

Posted May 26, 2014 on Hotels.com
I stayed at the St. James for a couple of nights and thoroughly enjoyed my stay. My room was very quiet and comfortable, the service was impeccable. I had the best nights sleep and hard a hard time waking up. The location was central and walkable to everywhere I wanted to go. Will definitely stay here the next time I'm in London.