Front of property

Reviews of St. Joseph Hotel

3 out of 5
St. Joseph Hotel
43-45 Longridge Road, Earls Court, London, England

Reviews

5.2
Rating 10 - Excellent. 50 out of 995 reviews" "
Rating 8 - Good. 190 out of 995 reviews" "
Rating 6 - Okay. 299 out of 995 reviews" "
Rating 4 - Poor. 220 out of 995 reviews" "
Rating 2 - Terrible. 236 out of 995 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Alwalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty room ..cleaning is awful and heating
Spits and marks on walls
Dirty carpets
Heating not working replaced by broken heater
Dirty cover
Stayed 1 night in Feb 2020

2/10 Terrible

Volodymyr G.

Disliked: Cleanliness
horribly
Awful. You can stay here ONLY if no place anywhere else.
Stayed 3 nights in Feb 2020

2/10 Terrible

Tom

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room extremely dirty . Very thin walls so all noise can be heard from other guests . Overall very poor and we would not use again .
Stayed 1 night in Mar 2020

2/10 Terrible

Stephen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stephen
Incompetent management - hotel full, only got told this as I was trying to check in. Refund given - but only after contacting hotels.com
Stayed 4 nights in Feb 2020

8/10 Good

Ervis

Stayed 1 night in Feb 2020

2/10 Terrible

Rodney

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
30 years of World TRAVEL- One of the worst places
We booked a quad room for over the Christmas Holiday. When we checked into the room, it smelled like a sewer exploded. The only other room they had was a room with NO bathroom. We had to share the staff restroom. I decided to check into a different hotel in this neighborhood so we could shower and feel SAFE. I beg you DO NOT STAY at this hotel. If I had the choice to sleep in a train station or at this hotel, I would be pretty hard to decide to go back to this place. STAY AWAY. BTW- I travel around the world and stay in manner different styles of hotels and take reviewers with a grain of salt. I WISH I listened to the past comments and decided to go somewhere else.
Stayed 7 nights in Dec 2019

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020

6/10 Okay

Grace

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
Check in seemed to much trouble for the man on reception, very vague description of room number no location given or directions to amenities, no bin or AC remote the room was really warm with no window, which we already knew about! Toilet was named staff toilet was a toilet crammed in the corner with a tiny sink and cupboard overhead so you couldn't wash etc Was titled a budget room but for what we paid expected a bit more than we got, very overpriced in my opinion, check out didn't get any friendlier the housekeepers all seemed happy and smiley. Thumbs up to them.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Flilty hotel but bedding clean and for the price happy to stay this time but wouldn’t again Great location
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk staff. I phoned up before I checked in to confirm and ask some details. The man I spoke to on the phone was unbelievably rude and after about a minute of conversation, told me he was busy and put the phone down. Zero effort was made to accommodate. Trust me, this place is just a very uncomfortable roof to shelter you only if you're desperate for a place. It isn't even that cheap and I would tell anyone to avoid this place like the plague.
Stayed 1 night in Jan 2020

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant
Stayed 2 nights in Jan 2020

2/10 Terrible

Rodney

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
PLENTY hotels in EARL COURT AREA DO NOT USE THIS
We book a quad and when we got there on Christmas morning they gave us a room with 4 beds in it. The room could barely fit 3 beds in it. But they placed a 4th bed in it. There was 5 inches of walking space between the beds. The room had a foul order of a mixture of vomit and back up sewer. We asked to be placed in a different room. They gave us a room in the basement when first looking at it was GREAT. They we noticed we had to share the staff shower and public toilet. None of the electrical outlets in the room worked and the TV did not turn on. I asked to be placed in a room in which we booked and the manager on staff said there was no other room. I found a different hotel two blocks away for the night so we could shower and charge our phones. Upon our arrival back to the St. Joseph's they gave as a different room in which the order was NOT as bad but was still present.
Stayed 1 night in Dec 2019

2/10 Terrible

Brenn, Minnesota

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was nothing like what was pictured! We arrived and saw how dirty and outdated the place was and wanted to cancel, but they wouldn’t give us a refund. We then contacted Expedia and even they couldn’t convince the management to give us a refund. The customer service was terrible! Our room was filled with stains on the wall, floor, and bed. The room was the size of a closet and half the lights didn’t work. There was also mold on some of the furniture!! You only get one room key, have to pay for WiFi, and there is no elevator. I really do not recommend going here!!
Stayed 2 nights in Nov 2019

8/10 Good

Long Yan Grace

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
No heating, radiator not working and when asked for help I was told they would find electric heaters. I returned from an evening out a few hours later to be told the chap on desk knew nothing about heaters. After a few trips back and forth to reception to check in progress of finding heaters it was clear the chap couldn’t be bothered to come and tell me they couldn’t find any and with a shrug of shoulder said there is none. I reminded him it’s December and we were in a basement room. Again a shrug of shoulder. He said that he would call a hotel close by to see if they had any heaters. I then noticed some heaters down a corridor, he was surprised about them considering he said they didn’t have any. Anyway I took one, there was no electric testing stickers on plugs and one socket I tried to plug it into wouldn’t let me push plug in. Eventually some heat. The room is very poor a picture frame on the wall with half the frame missing. However I didn’t pay much for room as only needed a bed for night. But I did expect heating.
Stayed 1 night in Dec 2019

2/10 Terrible

Lise

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Just don't
Firstly, we chose the option to pay at the hotel. The receptionist took the money off my card without permission before I arrived. I worked as a receptionist before and I know you can check the card is valid, but not take the money unless the person doesn't arrive etc. and we had let the hotel know in advance we were coming late evening. Secondly we got a bad vibe off the receptionist as he was just staring at us, not letting us know whether he started with the check in or not. Had to cough and ask if everything was okey with our booking after an uncomfortable moment of silence and being stared at. Only hotel I've ever felt like I should have brought something to stop the door from opening from the inside. Beds itself was fine and clean. Carpet was dirty and bathroom was disgusting.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
The toilet slow to drain. Staff isnt very welcoming when u have concerns and queries.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Ioan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very old, noisy and dirty
Hotel is very old, very noisy and very dirty. Floor squeaks when walk in room. They entered and cleaned room even if I put Do not disturb label.A lot of squeaks from stairs and also a lot of noises from lobby and hall.There is no table in room. Pillows and bed sheets were not fresh. Personal from reception is rude.
Stayed 1 night in Nov 2019

8/10 Good

Philip

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Friendly & welcoming....
Friendly and welcoming staff. Clean and secure, no frills, but confortable. Ideal for a business overnight stay. Next door snoring was an issue.
Stayed 1 night in Dec 2019

2/10 Terrible

Traveller_W, Manchester

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, not feeling safe day or night! Window doesn’t lock and someone can slide up your window. Someone can easily go down the ungated steps and have access to any of these rooms on the lower ground level. They provide a safe but it doesn’t have batteries to run. Room was very unsanitary with the stained walls and carpet. Heating doesn’t work. Bed slopes into the middle Rooms don’t provide hairdryers so make sure you ask early otherwise none will be available, WiFi is not free and leaving baggage will cost you per item. I have never been to a hotel which charges such fees, goto another hotel which costs the same because its not hard to compete with this one. Rude staff and non attentive, they answer the phone and waste time having a good chat with friends while there’s a queue or while they are helping customers.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The location was ideal for our stay. The Bed and breakfast room was disgusting. The toilet smelled like a sewer which travelled into the room, the carpets were manky and there were flies not surprisingly everywhere. Even splattered ones on the wall where other guests had probably swatted them. Very noisy with creaky floors. We were only going here one night to get a sleep and that was difficult with the smell and the noise.
Stayed 1 night in Nov 2019

8/10 Good

Juliet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Antonis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I've ever been to. The worst thing was to knock on the door at dawn and yell out if my husband was here .
Stayed 2 nights in Nov 2019

2/10 Terrible

Neale Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Resort
This is a hotel of absolute last resort. If you can stay somewhere else, ... do so.
Stayed 5 nights in Nov 2019

2/10 Terrible

Willem

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Decent hotel bad room
Good location. Bad single room. Shower drain blocked, water flooded bathroom and toilet. Door alarm kept going off. Mice running in walls. Had a double room upstairs that was really good but single was downstairs and horrible. Paint falling from ceiling.
Stayed 1 night in Nov 2019

2/10 Terrible

Stacey, Red Deer

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How this hotel got a 3 star rating or can even be called a hotel is beyond me. I expected the room to be tiny but we couldn’t even fit our suitcases in the room and walk around. We had to move our suitcases to our beds in order to move around. The carpet in the building and especially in the room was disgusting. It was stained and burned and given how much moisture was in the room and mold on the walls, we wouldn’t dare walk in the floor without socks. We all slept with socks by our bed in case we needed to get up in the middle of the night. And yes there was mold in the walls which had obviously been painted over in an attempt to hide it. Not only was there mold on the walls in the room in the bathroom there was mold in the grout and no wonder was the walls looked like they were crying with all the moisture running down them. Surprisingly the only place we didn’t see mold was the base of the shower. However the tile on the bathroom floor (not in the shower) had obviously been installed over an uneven floor. Because of this the tile in the bathroom floor was broken and rocked and was a major foot cutting hazard. Oh when we checked in the guy (I can’t even pretend to say gentleman) and the front was extraordinarily rude, especially when we asked for a restaurant recommendation in the area. The only good thing I can say is we didn’t get bed bugs (we checked for them before we brought in our luggage). I would strongly recommend staying somewhere else.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Okay for one night stay
You get what you pay for .. A bed and shower . Rooms small and not tje cleanest . Okay for a one night stay and good location for the underground
Stayed 1 night in Oct 2019

10/10 Excellent

W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but clean and warm
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Good for the price, Service needs to improve
The room was OK for the price and the location is great. A bit disappointed with the service at the front desk, if you have any problem during your stay expect to be treated rudely.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

N, Dallas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the neighborhood of this location its in the middle and its nice and safe. The room was small but it did for 2 nights. They didn't have A/C so open the windows. It felt really cool in the night so that helped. They don't have an elevator so you'll have to carry your luggage to your floor. The beds are single twin beds. The TV was really small but it worked so that's all that really matters. I would maybe book here again because the price was good and the area.
Stayed 2 nights in Sep 2019

8/10 Good

Shaheryar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

4/10 Poor

Kelvin

Stayed 2 nights in Oct 2019

6/10 Okay

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
My room was accessible only from outside the hotel. Felt unsafe as the door wouldn’t lock. Room was tiny with minimal facilities.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed clean- and comfortable.. very central for buses and trains.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness
Flooded room. No one cared. Filthy. Worst hotel in over 50 years stayed in. SHOULD BE INSPECTED AND SHUT DOWN. I am now sick due to dampness and fungus and other things there!! Expedia please take this off your list as you lose credibility!
Stayed 2 nights in Sep 2019

2/10 Terrible

Jermaine

Stayed 1 night in Sep 2019