Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Norfolk

Great for family needs

Posted Jul 14, 2014
Beds very comfy appartment hygiene great n clean Easily accessible to station n underground lines from Paddington
4 out of 5
for Everyone
by A verified traveler from Dublin.ie

Nice hotel, near to major transportation.

Posted Jul 13, 2014
Pros: The location
Cons: The complimentary wifi, it's rubbish. Very slow, it goes off when you needed most. You need to wake up early morning for uninterrupted use.
Location: This is the best feature.
It was nice, spacious, clean self service apartment hotel. The best about this place is, it's just beside a train station which is very convenient going to and from LHR, central London and anywhere around that place.
4 out of 5
for Everyone
by A verified traveler from New Delhi

4 star property at 3 star rates

Posted Jul 7, 2014
Good apartments at great price. If you want a 4 star hotel and are happy to stay slightly outside the city this is great. The only disadvantage is that it is not in Central London although there are 6 trains every hour from the train station that is located opposite the hotel which take only 17 minutes into the city. Very close to Heathrow as well and costs only £15 by taxi.
4 out of 5
for Everyone
by A verified traveler from Chicago

Posted Jul 1, 2014
Nice apartment complex close to train station with on site 24/7 grocery store. Very affordable and convenient.
5 out of 5
for Everyone
by Maggie

Excellent start to a European vacation.

Posted Jun 19, 2014
Cons: Better signage coming from the bus stop would be helpful to those coming Heathrow.
Stopped here overnight after flying from Chicago traveling with three young children. Excellent hotel, easy to get to, staff went above and beyond. Plenty of markets, shops and restaurants in nearby Hayes. Easy to get in/out of London.
4 out of 5
for Everyone
by jefferson from cebu city

Proximity to airport and right next to trains

Posted Jun 7, 2014
Pros: Comfort, safety, tranquility.
Cons: Siundproffing of windows.
Location: Get a travel pass for a day at £8.60 and travel all you want by train or bus. Nearby place is just a pub for the night but the supermarket is great!
With a supermarket right outside, its goodby expensive city london and hello affordable london. The apartment is located within a gated condominium complex with three separate structures that spells safety, tranquility and comfort, not to mention accessability to transport methods, like a taxi station right across and beside the train station of hayes and harlington. By 2016, with a upgraded tube system, distance is no longer factor in choosing a place to stay.
2 out of 5
by Andrew from Canada

Annoying hotel setup

Posted Jun 3, 2014
This hotel is inside the gated "High Point Village". You need a special fob to get through the gates (requiring a 50 GBP deposit). The fob is not the same as your room key (which didn't always work reliably). Then if you want to be able to access the parking garage you need another fob (requiring a further deposit of 100 GBP). The rooms themselves are okay. Only very basic stuff in the kitchen. The bathroom has no vent so it quickly becomes a sauna if more than one person is showering. The gym is not on-site. It's a 5-minute walk up the high street. Fortunately if you like running, there's a great path along the canal that goes right by High Point Village. Great access to the train station and the Tesco Express is very handy. I wouldn't stay here again.
5 out of 5
for Everyone
by F from Las Vegas, NV

Excellent stay

Posted Jun 2, 2014
Loved this place. Outstanding staff from security to concierge everyone was helpful and friendly. It seems far out but it took maybe 30 minutes to get to city center by train/tube. Very easy to find way around. Great apartment- absolutely loved it
4 out of 5
for Families
by A verified traveler

Room deposit

Posted Jun 1, 2014
Pros: Location and security.
Cons: A disclaimer about how long it will take to refund the deposit for the rooms.
Location: Location were fine, 3 stops on the train and you were at a main London train station then easy access to the rest of the city.
The hotel and its location are very good, the one thing that I was disappointed with is the £100 deposit that I was asked to leave and I was told by the person on reception that it would be refunded when we checked out, we checked out the next day and I was informed that it would be 4 to 5 weeks before the money make its way back in to my bank account,  if that is your company policy thats fine, at least have the common decency to let your customers know that when they leave it, don't say it will be refunded when you check out when you really mean it will be refunded in 4 to five weeks after you check out.
3 out of 5
by A verified traveler

Next to Train Station

Posted May 22, 2014
Pros: Near the train, so could walk over with our luggage. Good size rooms (great for families)
Cons: Front desk service! Inventory check-off. WIFI service.
Location: As above
It was close to the train which was a good and bad thing - 5 minutes walk to hotel, but our room looked (& heard!) onto the train track (trains run 24/7). Not a very nice area, but fine if you're just stopping over. Suite was 2 bedroom, and a good size. Close to a mini supermarket (Tesco's) with most of the basics, but ultra busy, expensive, and fresh stuff ... not so. Do yourself a favour and stop at the Marks & Spencers in the terminals. Front staff were so-so. We were surprised by the request for a 100 pounds damage deposit, and were told it would not be refunded for approx. a week providing nothing was broken or 'missing' in the room. Then to find, then the furniture was damaged, and lots of things were indeed 'missing' from the suite, despite all the literature (even posted on kitchen wall) describing contents. Two calls down to front desk was met with indifference, and 'we'll make a note about it'. WIFI was particularly problematic.