Front of property

Reviews of Ten Manchester Street

4 out of 5
Ten Manchester Street
10 Manchester Street, Marylebone, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 393 out of 706 reviews" "
Rating 8 - Good. 236 out of 706 reviews" "
Rating 6 - Okay. 54 out of 706 reviews" "
Rating 4 - Poor. 12 out of 706 reviews" "
Rating 2 - Terrible. 11 out of 706 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Dreadful experience. Staff and hotel not customer focused and poor attitude. Very over priced.
Stayed 1 night in Mar 2024
Response from Martyna Mroczek (Guest Service Supervisor) on Mar 19, 2024
Dear Mark,I am really sorry to hear that you did not enjoy your recent stay with us and that you found the experience to be dreadful.We do our best to make sure all guests have a great stay with us, so your feeling of the staff having a poor attitude and not being customer-focused comes as a surprise to me. I hope you have at least enjoyed your complimentary upgrade to our Superior room category.

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Martyna Mroczek (Guest Service supervisor) on Mar 23, 2024
Dear John,Thank you for a very high score of 5 out of 5. We are delighted to know you enjoyed your stay with us and truly hope to welcome you back to No Ten.Thank you.

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very homey
Stayed 2 nights in Nov 2023
Response from Tola- FOH on Mar 8, 2024
Dear Brandon,Thank you for taking the time to give us feedback.The team is consistently working hand in hand to ensure that you have a great stay with us; therefore, comments like this keep us motivated.It was such a pleasure to have hosted your stay in London, and we hope to get a chance to welcome you back soonest.Warmest regards,

10/10 Excellent

ioannis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice bar, GREAT staff, rooms ok
Stayed 1 night in Feb 2024
Response from Tola- FOH on Feb 13, 2024
Dear Ioannis,Greetings from all of us at No. Ten.It was a pleasure to have hosted your stay in London. Thank you for taking the time to leave us such an amazing review. This warms our hearts, as the whole team is constantly working together to ensure your next stay is even better. We hope to get the privilege of welcoming you back soon.We wish you the very best.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping trip
Very convenient for shopping and nightlife
Stayed 1 night in Nov 2023
Response from Tola- FOH on Jan 4, 2024
Dear Philip,We appreciate you taking the time to give us feedback.The whole team works hard to ensure all our guests have a beautiful experience, so comments like this encourage us.We look forward to your next stay already.Warmest regards,

10/10 Excellent

Tessa

Stayed 1 night in Nov 2023
Response from Tola- Reception on Nov 17, 2023
Dear Tessa,It was a delight to have hosted your recent stay with us.Thank you for taking the time to give us feedback. The team is constantly working together to ensure your next stay is even more beautiful.Best wishes from all of us at No. Ten.

6/10 Okay

Robert, Huntington Woods

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Martyna Mroczek (Guest Service Supervisor) on Nov 10, 2023
Dear Robert,Thank you for taking time and leaving us a good 3 out of 5 rating. I truly hope to welcome you back to No Ten and making it even more special experience. See you soon?

8/10 Good

Sudhakar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tola- Reception on Nov 17, 2023
Dear Sudhakar,We are glad to have hosted your recent stay in London.Thank you for taking the time to share your feedback with us. We look forward to making your next visit even more beautiful.Best wishes from all of us at No. Ten.

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. There were some hiccups but the staff was very kind. And I really enjoyed the location.
Stayed 6 nights in Oct 2023
Response from Martyna Mroczek (Guest Service Supervisor) on Oct 15, 2023
Dear Emily,Thank you for a very kind score of 4 out of 5. We value you appreciating our team and strongly believe your next stay will be without any hiccups.

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and convenient
Very comfortable hotel all together, well located in a lovely area a few minutes’ walk from shops & restaurants and close to bus stops and Tube stations, small but comfortable and well equipped room, very kind and helpful staff, excellent breakfast in the charming dining room.
Stayed 2 nights in Sep 2023
Response from Tola- Reception on Nov 17, 2023
Dear Miriam,It was a pleasure to have hosted your stay in London. We appreciate you taking the time to share your feedback with us. We look forward to making your next stay even more beautiful.Best wishes from all of us at No. Ten.

10/10 Excellent

Joan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful location lots of restaurants shopping and short walk to the Baker Street and Bond St tube station and bus line…wonderful staff very hospitable and attentive.. room was very comfortable (tv reception not good from US) Great towels! A nice homey place to stay Will return next time in London!
Stayed 10 nights in Jul 2023
Response from Rodrigo Portman on Aug 7, 2023
Dear Joan, Thank you so much for taking the time to provide us with such excellent heartfelt feedback. We are absolutely thrilled you enjoyed your stay with us at No. Ten. We are in absolute agreement at the bountiful offerings our location provides and are thrilled you enjoyed our towels!! We very much look forward to welcoming you back to No. Ten Manchester. Best Regards, Rodrigo PortmanFront of House

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
No stars, don’t stay here avoid it
Arrived to no one to help with multiple bags. Room was tiny, worn carpet, smelt of smoke, TV didn’t work and the shower leaked. I asked to move room was told no. I had to carry all my bags to the room myself, no help was offered. When I checked out, I was presented with a bill for a service charge, when asked what this was for, the lady couldn’t explain except say, that’s what we do here? For what? I had no food or drink and carried my own bags? Will never stay here again, no apology and I advise you not to book this hotel. Pay less or more and stay somewhere else. So poor for its location.
Stayed 1 night in Jul 2023
Response from Rodrigo Portman on Aug 7, 2023
We are very sorry to read that your recent stay with us fell below your expectations. We try to do everything within our power to make sure your check in process runs as quickly and efficiently as possibly and am very sorry to read about your experience. It is true that, as we are a boutique hotel and our occupancy fills up room changes may not be available despite always doing our best to accommodate these requests. The service charge is a minimal, standard accommodation charge which is clearly listed on both our website and the registration card that is signed by the guest . This is, however, a discretionary charge and can be taken off should the guest request. We apologize again for any disappointment you may have experienced in your stay. Should you ever decide to come back to stay with us we would jump at the opportunity to welcome you and show you our top tier service. Many thanks, once again, for your valuable input. Best Regards, Rodrigo Portman Front of House

8/10 Good

Garrett

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Martyna Mroczek (Guest Service Supervisor) on Jul 15, 2023
Dear Garrett,Thank you for a good score of 4 out of 5. We are happy to know you had a good stay with us. We truly hope to welcome you back to No Ten again soon, hoping to gain this extra point on your future stay. See you soo?

8/10 Good

Hugh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Martyna Mroczek (Guest Service Supervisor) on Jul 14, 2023
Dear Hugh,Thank you for a high score of 8 out of 10. We look forward to welcoming you back to No Ten again soon, hoping you will enjoy your stay even more.See you soon?

6/10 Okay

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since when do Hotels ask for a service charge ??
Lovely hotel. Great location. Super staff Had paid in advance. Was told i had paid in full on arrival. On checkout - i was asked to pay £10 service charge - i got a nasty feeling it was an attempt to rip me off. I declined - but worrying if this is creeping into Hotels.com pricing or Hotel practices generally
Stayed 1 night in Jun 2023
Response from Martyna Mroczek (Guest Service Supervisor) on Jul 24, 2023
Dear Simon,Thank you for taking time and reviewing your recent stay with us here at No Ten.We are happy to know that you found our hotel to be lovely place with a great location. Team that we have here is great, thank you for noticing that.The 3% service charge we have goes to all our amazing members of staff and we try to be very clear about that. You can find that information on our website as well as the registration card you sign on check in.We hope to welcome you back to No Ten soon.

6/10 Okay

Leah

Stayed 4 nights in May 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Caroline

Stayed 3 nights in Mar 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very warm welcome, you feel part of the family
Can highly recommend this hotel. You are welcomed by the friendly staff who are so helpful and so obliging and cannot do enough to make your stay feel like you are at home and part of the family. The warmth radiating from them all definitely cannot go unnoticed. The hotel is very comfortable, spotlessly clean and a fabulous breakfast. We were originally only booked in for one night but decided to extend our stay. Credit to you all! Definitely will be back.
Stayed 1 night in Feb 2023
Response from Martyna Mroczek (Guest Service Supervisor) on Feb 11, 2023
Thank you so much for a very kind review. We all really appreciate it and are happy to know you felt good with us. It was pleasure to welcome you both to No Ten and we all look forward to welcoming you back soon.

10/10 Excellent

Eric

Stayed 1 night in Dec 2022

10/10 Excellent

Simon

Stayed 1 night in Dec 2022

10/10 Excellent

Tamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
The hotel is in a great location, rooms are small but everything is very clean and friendly staff. There is a cigar room that when used, the whole lobby smells, which I didn't like. And also what bothered me, is that I was told I should pay 3% for house keeping and services, they didn't mention it was optional.
Stayed 5 nights in Nov 2022

10/10 Excellent

Aniruddha

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, understated and homely but has become quite expensive over time .. used to be much better value for money but now not so much
Stayed 5 nights in Nov 2022

10/10 Excellent

Roland

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very pleasant stay - superb room, just a little noisy if your room is close to the road. Plenty of bin men early in the mornings!!! Otherwise excellent!
Stayed 3 nights in Sep 2022

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely "boutiquey" hotel, within walking distance of central shopping area of London with the high street shopping of Marylebone next door, Welcoming and freindly staff always there to help
Stayed 2 nights in Sep 2022
Response from Martyna Mroczek (Guest Service Supervisor) on Sep 25, 2022
Dear Billy,Thank you for a very kind review and score of 10 out of 10. It is really nice to hear that you have found our staff to be welcoming and friendly. We hope to see you again soon.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful restored building in lovely neighborhood
Stayed 4 nights in Aug 2022
Response from Martyna Mroczek (Guest Service Supervisor) on Sep 25, 2022
Dear Philip,We are happy to hear that you liked area we're in. We all hope to welcome you back to No Ten soon.

10/10 Excellent

Thomas

Stayed 1 night in Aug 2022

4/10 Poor

Adam

Stayed 1 night in Aug 2022

10/10 Excellent

Adam

Stayed 1 night in Aug 2022
Response from Martyna Mroczek (Guest Service Supervisor) on Sep 25, 2022
Dear Adam,Thank you for a very high score of 10 out of 10. We hope to welcome you back to No Ten again soon.

10/10 Excellent

Kathleen, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything! On a quiet street a short walk to dining and shopping. Beautiful area!
Stayed 4 nights in Jul 2022

10/10 Excellent

Dia

Stayed 5 nights in Jul 2022
Response from Martyna Mroczek (Guest Service Supervisor) on Sep 25, 2022
Dear Dia,Thank you for a very high score of 10 out of 10. We are happy to know you have enjoyed you stay with us. See you soon?

8/10 Good

Nick

Liked: Cleanliness
Disliked: Staff & service, amenities
The location is second to none. Loved the area and the rooms were perfect for what I needed.
Stayed 4 nights in Jul 2022

6/10 Okay

Eran

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice area, friendly staff, super small room and not very clean. AC was weak, it was very hot and it was hard to sleep. We could hear every person that walked in the hall, especially at night time.
Stayed 1 night in Jul 2022

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Scott

Stayed 2 nights in Jul 2022

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always return to No Ten - great hotel in an excellent location with very friendly staff
Stayed 7 nights in May 2022

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in good location with friendly and attentive staff - we always return.
Stayed 2 nights in Jun 2022

10/10 Excellent

Imogen

Stayed 1 night in Jul 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Gaynor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab Hotel
Beautiful hotel friendly staff.Loved our stay Thank you.
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice patios
Stayed 3 nights in Jun 2022

10/10 Excellent

Ghassan, SAN DIEGO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Best value for your money in Marylebone.
Stayed 1 night in Jun 2022

2/10 Terrible

Jonathan

Stayed 1 night in Apr 2022

10/10 Excellent

Alexa

Stayed 6 nights in Jun 2022

6/10 Okay

Mikyoung

Business traveler
Liked: Cleanliness, staff & service
Watch out the cigar bar!
They have a cigar bar and the smell from the bar was coming through our room which was unbearable.
Stayed 8 nights in Jun 2022

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff safe area plenty of places to eat
Stayed 2 nights in Jun 2022

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. Room was miniscule, but it's London... Nice and quiet, yet not far from busy high street. Would stay again.
Stayed 2 nights in Jun 2022