Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful location but very quiet

Posted Jul 23, 2015
We had a wonderful time at this hotel staff was amazing very helpful friendly trying to make your experience above and beyond what a normal hotel would do. We loved all the personal attention that was given to each and every morning and throughout the day we would definitely go back ans stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2015
Amazing staff, wonderful hotel, exceeded our expectations.
Comment from Hotel Management
Jul 15, 2015 by DGM, Hotel Management
Dear Guest Thank you very much for sharing about your stay with us at The Arch London. I am delighted to know that our team and hotel exceeded your expectations and I do hope we can welcome you back again very soon. Kind regards Lucy
5 out of 5
Recommended
for Families
by A verified traveler

Superb boutique hotel in wonderful location

Posted Jul 8, 2015
Pros: The location near Portman Square is wonderfully accessible to the West End and Hyde Park. The boutique hotel is really comfortable and the staff atte
The Arch is a favourite hotel that I use for business trips. This time I took my family for a vacation. Everyone loved it.
Comment from Hotel Management
Jul 15, 2015 by DGM, Hotel Management
Dear Guest What a lovely title ‘Superb boutique hotel in wonderful location’! Thank you for sharing this and it is particularly nice to read that the hotel suited you for both a family holiday and your business trips. Please do not hesitate to ask if we can help with plans for either of these occasions again. Kind regards Lucy
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice boutique hotel in beautiful Mayfair

Posted Jul 7, 2015
Second time staying in this hotel and the rooms are very clean and comfortable. My only issue was that upon check out - I was charged for a cup of coffee. I think a little ridiculous when paying $500 plus a night for a room and it was my second time there.
Comment from Hotel Management
Jul 18, 2015 by DGM, Hotel Management
Dear Guest Thank you so much for taking the time to comment on The Arch London. I do hope that we can welcome you back for a third stay very soon. Kind regards Lucy Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel in quiet location

Posted Jun 25, 2015
On the whole, we were very satisfied with the service. The concierges were particularly helpful.
Comment from Hotel Management
Jul 18, 2015 by DGM, Hotel Management
Dear Guest Our Concierge team are very appreciative of the time you have taken to review The Arch London. The whole team enjoyed you staying with us and I do hope it will not be long until we can welcome you back. Kind regards Lucy Deputy General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Calgary

Excellent location.

Posted May 31, 2015
London is a regular stop for me and each time I try to stay in a different quadrant of the city. This location gave me access for walking in the neighbourhood of Mayfair and Hyde Park. The Central line was three blocks from the hotel which was worthwhile on those rainy days. The hotel staff were very knowledgeable regarding restaurant choices. The room was average in size for London, beds comfortable and I must say I did enjoy having a t.v. to watch while having a tub at the end of a long day. Pure decadence!
5 out of 5
Recommended
for Families
by paulo from Portugal

Uns dias calmos e com qualidade

Posted Apr 28, 2015 on Hotels
O Hotel Arch é otimo fica numa area perto de tudo , mas que não tem trafego pesado o que permite uma estadia fantástica. O Staff é otimo bem como todo o hotel, as areas socias não são grandes mas têm o que é necessário e com gosto e qualidade. Os quartos não sendo muito grandes, são dentro do parametro de hotel de 5 estrelas, principalmente se estivermos a considerar os outros em Londres. A decoração é muito bonita , com os quartos a variarem a mesma e a não cairem em decorações "minimalistas" nem "Very British" que os torna aconchegantes. No "pequeno almoço" ou "café da manhã" a melhor opção será o do buffet, mais caro mas com várias opções e a diferença vale a pena tendo em atenção o valor das refeições e dos preços em Londres.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
It is a very nice hotel.
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Thank you for sharing your thoughts. We are so pleased that you had a nice stay. Kind regards, Lucy, Deputy General Manager
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Apr 22, 2015 on Hotels
5 out of 5
Recommended
for Couples
by eng heng from Singapore

great boutique hotel

Posted Apr 20, 2015 on Hotels
Enjoying the hotel cleanliness n friendly staff.
Comment from Hotel Management
Jun 20, 2015 by DGM, Hotel Management
Dear Eng Heng So glad that you liked the our cleanliness and our team. Both are something we are very proud of and I do hope that you will be able to come back very soon to enjoy these with us. Kind regards Lucy Deputy General Manager