Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
It is a very nice hotel.
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Thank you for sharing your thoughts. We are so pleased that you had a nice stay. Kind regards, Lucy, Deputy General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom Scotland

Boutique London hotel - as good as it gets

Posted Apr 12, 2015
Pros: The locatin, the style, the staff - unpretentious chic.
Cons: Perhaps an attention to detail in the food presentation ... actually nothing
Location: Just north of Oxford street - ideally located for weekend fun
A three night stay in London is just perfect at the Arch - not overdone, not underdone. Relaxed, stylish, comfortable and chic - everything you expect and everything you need.
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Dear Andy Just perfect is such a lovely way to describe your stay with us. Thank you so much for taking the time to share your thoughts about your stay with us. You description of us feels just perfect to us! Thank you and best wishes, Lucy, Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Istanbul , Turkey

Perfect Location

Posted Apr 12, 2015
Pros: Comfort , cleaniness , Location
Cons: All are perfect.
Location: For me Marble Arch is the heart of London . And It takes 5 min to walk to Hotel.
It was so good to stay this beautiful hotel. It's location was very good . Clean and comfortable . Absolutely recommend for our friends. I would like to thank to all Hotel Staffs ... And I'm sure my next visit to London, Hotel will be The Arch London ...Thanks again..
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Dear Attila It was our pleasure to have welcomed you to The Arch London. I do hope that we can welcome you or your friends very soon. We are so handy to Marble Arch and the brilliant travel connections this provides to all the London attractions and it is nice to red that you appreciated this. Kind regards Lucy Deputy General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent hotel for a fantastic price

Posted Apr 11, 2015
Very nice boutique feel, extremely modern, and very clean. We arrived early in the morning because we flew on an overnight flight from NYC to London, and they were able to accommodate and provide us an early check-in without an additional charge. Also they provided us great restaurant recommendations.
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
We always try to help as we know from personal experience how travelling overnight can be, so it’s great to read that we were able to assist with a early check in for you. I do hope that your journey home was a good one and perhaps you are already planning a trip back to London and to The Arch London! Best wishes Lucy Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MEXICO

GREAT HOTEL IN CENTRAL LONDON

Posted Apr 7, 2015
Highly recommended. Location, staff, breakfast, rooms... it as a pleasant discovery. Since we arrived we were welcomed and they made us feel great. I would recommend anyone that wants to stay in Central London THE ARCH as an excellent alternative. The breakfast is great, and Giovanni looked after every single detail to make it memorable. Thanks to all the staff, will go back soon
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Wow such kind words of appreciation of The Arch London in your five star review. Giovanni is touched by you personally highlighting his service. We are so thankful that you have shared your thoughts on your stay with us. Best wishes Lucy Deputy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice boutique hotel within walking distance.

Posted Mar 19, 2015
Pros: The staff and location.
Cons: Electrical outlet in the bathroom.
Location: Near the Marble Arch and Hyde Park. We walked a lot. Nearby Piccadilly Circus, Harrods, museums and shopping.
The staff was amazing, friendly and helpful. We were greeted by everyone from the door man, concierge, wait staff and cleaning people. It was genuine and didn't come across as fake. The staff took an interest in how our trip was going and if there was anything else they could do to make it better. Concierge was helpful in booking reservations for the theatre and dinner. The hotel is clean, elegant and nicely situated. The only inconvenience was the missing electrical outlet in the bathroom for hair dryer & flat iron. We were told there wasn't one for "safety reasons." Not quite sure what that meant as we travel quite a bit and have never had this problem in any other hotels around the world.
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Reading the staff were amazing is so great! We all at The Arch London believe in a genuine service and it is lovely to know that you felt this and enjoyed our service and the recommendations from our Concierge. Unfortunately in the UK we are not allowed (even in your own home) to install plug sockets for anything other than certain low voltage shaver sockets. Therefore when we designed the hotel we thought about where is best for drying your hair so hope the strategically placed mirrors around your room made up for this for you. I do hope we may have the pleasure of welcoming you back very soon. Kind regards Lucy Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2015
Excellent experience! Good location, near underground, brand new facilities, elegant, nice staff
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Dear Cristian We recently celebrated the hotel’s 5th birthday, so its particularly great to read that you felt all the facilities new here. The hotel team works very hard to maintain and improve on these on a daily basis. A excellent experience is what we are always hoping for all our guests and we thank you for sharing your thoughts about your stay. I do hope we can welcome you back again soon, Best wishes Lucy Deputy General Manager
4 out of 5
Recommended
for Families
by SEONGWONfrom 서울

안락한 분위기의 부띠끄 호텔

Posted Feb 26, 2015 on Hotels.com
아이와 둘이서 4일동안 머물렀습니다. 하루는 욕조가 없는 조금 작은 룸, 3일은 욕조가 있는 조금 큰 룸. 전체적인 분위기는 런던의 분위기를 느낄 수 있는 작지만 아늑한 느낌의 편안한 호ㅇ이었습니다. 메이페어 지역 내 위치해 있으며 마블아치역까지 도보로 이동하기에 불편함없구요...버스이용도 편리했습니다. 셀프리지 백화점까지 도보로 이동하는 데 불편함없을 정도로 위치에 대한 만족도는 매우 높습니다. 조식은 종류가 많진 않지만 깔끔하면서 맛있는 편입니다. 친절하구요. 호텔 가격이 낮은 편이 아니라 비지니스 호텔로 이용하긴 그렇고 가족 여행으로 머물기는 좋았습니다.
5 out of 5
Recommended
for Everyone
by A verified traveler

Felicitous Staff, Wonderful Hotel

Posted Feb 24, 2015
Pros: The staff were very friendly and attentive. All soft drinks from the mini bar were complimentary, along with tea making facilities and a morning paper
Cons: Rooms could be larger - but this is London after all.
Location: On a quiet street just off Marble Arch, there is a tube station near by, and should you wish to stay closer to home there are some great places to eat
Had a two day stay here with my wife for our anniversary, and would definitely recommend it. The staff were wonderful and attentive, from the doorman to the general manager. Choose The Arch as your hotel and you won't regret it.
Comment from Hotel Management
May 10, 2015 by DGM, Hotel Management
Dear Dean Thank you so much for taking the time to comment on your stay with us at The Arch London. I hope your anniversary weekend was an enjoyable one, more so from our service to you. Best wishes Lucy Deputy General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Accommodating in Every Way

Posted Feb 21, 2015
Beautiful boutique hotel in great central London location. Gladly accommodated first to third floor room change upon check-in, use of library with no charge for a business mtg, no-hassle express check-out. Gracious, professional, luxurious -- and still affordable.
Comment from Hotel Management
Mar 12, 2015 by ., Hotel Management
Dear Bruce We really appreciate the time you have taken to comment on your stay with us and are pleased to read that the Martini Library and our service were particularly to your taste. I do hope it will not be long until you will be back with us and please do not hesitate to ask if I or any member of the team can assist with this. Kind regards Lucy Deputy General Manager