Ratings based on 287 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel, good location.Posted May 26, 2014
Stayed for a couple of days over the weekend. Nice hotel with very nice, rather large rooms with spacious bathrooms. Hotel staff was friendly and food on the terrace was very good, although service was slow (which is to be expected for brunch at a hotel restaurant). The hotel itself is tastefully decorated and classy, although a few things could be done to improve its appearance. Elevators were subpar for a hotel of this class, smell in the hallways was at times rather unpleasant, and the big electronic board in the lobby makes this classy hotel feel more like a Best Western. Also, it would be nice to have a porter at the front door for longer than a couple of hours a day. Getting back at 8pm on a Saturday, we were a little surprised to find the hotel lobby entirely unattended, except for one concierge. (Although the porter who was present during the day was exceptionally kind and helpful.) Aside from that, this is a great hotel with a friendly staff and beautiful rooms. I would recommend it to all.
Recommendedby Jeff from Redhill, Surrey
Great LocationPosted May 20, 2014 on Hotels.com
Lovely hotel and staff. Would recommend.
for Everyoneby gemma
Fab but a little smallPosted May 19, 2014
Staff were fab and reception/concierge staff were lovely - only let down was the tiny room and the terrace staff didn't serve us for 30 mins
for Business Travelersby mc
Posted May 17, 2014 on Hotels.com
Recommendedby Jim from Anchorage
Posted May 14, 2014 on Hotels.com
Very comfortable and excellent service
for Couplesby Mr.Mrs C from North London-+
Fantastic ServcePosted May 13, 2014 on Hotels.com
As soon as we entered the Hotel, the staff were so polite and genuine. The room was so clean and the bed was so comfortable. It was so relaxing just sitting in the lounge. We had an evening meal in the restaurant which was brilliant, wine was superb, really enjoyable stay. We stay in London Hotels about once a month for the weekend, This is one of the best ones so far. We would definitely stay again, it is so central to everywhere in London you would find interesting. 5 Star!!!
Recommendedby A verified traveler
Posted May 6, 2014 on Hotels.com
for Everyoneby Margaret from Peterborough
Good hotel - close to all theatres, restaurants etPosted Apr 29, 2014
Location: Theatres, museums, restaurants and shopping
Welcomed us well and even gave us a bottle of champagne for our anniversary
for Everyoneby R from Worcestershire, England
Great central hotelPosted Apr 26, 2014
Lovely hotel, friendly staff. Located just round the corner from Tottenham Court Rd underground station. Will definitely be staying there again next time I visit London.
for Everyoneby D from Connecticut
Charming, great location, wonderful staff!Posted Apr 26, 2014
Pros: It is charming, nicely appointed and the staff was exceptional.
Cons: The showers are tight and the door design caused water to leak out of the bottom. Easily cleaned up afterwards, but a bit of a nuisance.
Location: British museum, restaurants, pubs, Oxford St. for shopping, many things in walking distance
This charming small hotel is located just a stone's throw from the British museum, the Tottenham Court station and a million other great activities. The area is vibrant and fun. We walked to Buckingham Palace - a very pleasant excursion- in about 30 minutes. It is situated such that you can walk or take the Tube to almost any destination. The hotel itself is updated, clean, comfortable and the staff is extremely pleasant and helpful. There is coffee, lemonade, fruit and bottled water on most days in the lobby. The bar was cozy and clubby- a nice spot to have a drink. The only reason it did not receive a 5 is that the bathrooms are very tiny - I don't know if the bathroom sizes vary in their rooms, but a tall or large person would have some difficulty maneuvering in there. Other than that, the place is a pleasure and we would definitely return!