Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location.

Posted May 26, 2014
Stayed for a couple of days over the weekend. Nice hotel with very nice, rather large rooms with spacious bathrooms. Hotel staff was friendly and food on the terrace was very good, although service was slow (which is to be expected for brunch at a hotel restaurant). The hotel itself is tastefully decorated and classy, although a few things could be done to improve its appearance. Elevators were subpar for a hotel of this class, smell in the hallways was at times rather unpleasant, and the big electronic board in the lobby makes this classy hotel feel more like a Best Western. Also, it would be nice to have a porter at the front door for longer than a couple of hours a day. Getting back at 8pm on a Saturday, we were a little surprised to find the hotel lobby entirely unattended, except for one concierge. (Although the porter who was present during the day was exceptionally kind and helpful.) Aside from that, this is a great hotel with a friendly staff and beautiful rooms. I would recommend it to all.
5 out of 5
Recommended
by Jeff from Redhill, Surrey

Great Location

Posted May 20, 2014 on Hotels.com
Lovely hotel and staff. Would recommend.
4 out of 5
Recommended
for Everyone
by gemma

Fab but a little small

Posted May 19, 2014
Staff were fab and reception/concierge staff were lovely - only let down was the tiny room and the terrace staff didn't serve us for 30 mins
5 out of 5
Recommended
for Business Travelers
by mc

This traveler left a rating score only Posted May 17, 2014 on Hotels.com
5 out of 5
Recommended
by Jim from Anchorage

Posted May 14, 2014 on Hotels.com
Very comfortable and excellent service
5 out of 5
Recommended
for Couples
by Mr.Mrs C from North London-+

Fantastic Servce

Posted May 13, 2014 on Hotels.com
As soon as we entered the Hotel, the staff were so polite and genuine. The room was so clean and the bed was so comfortable. It was so relaxing just sitting in the lounge. We had an evening meal in the restaurant which was brilliant, wine was superb, really enjoyable stay. We stay in London Hotels about once a month for the weekend, This is one of the best ones so far. We would definitely stay again, it is so central to everywhere in London you would find interesting. 5 Star!!!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 6, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by Margaret from Peterborough

Good hotel - close to all theatres, restaurants et

Posted Apr 29, 2014
Pros: Position
Cons: Nothing
Location: Theatres, museums, restaurants and shopping
Welcomed us well and even gave us a bottle of champagne for our anniversary
5 out of 5
Recommended
for Everyone
by R from Worcestershire, England

Great central hotel

Posted Apr 26, 2014
Lovely hotel, friendly staff. Located just round the corner from Tottenham Court Rd underground station. Will definitely be staying there again next time I visit London.