Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Phoenix AZ


Posted Jul 10, 2014
Pros: Having the included breakfast on the harbor every morning was lovely. The food was five star. The room was super clean and comfortable.
Cons: I am a very picky traveler and really nothing could be improved here, just excellent.
Location: Near the overground so you can connect to the underground and get anywhere. Chelsea is a safe beautiful neighborhood with lots of shops, and eateries
Everything was five star. The room was comfortable, very clean, and quiet. The food was excellent. The staff was helpful and nice. Location was good.
5 out of 5
for Everyone
by A verified traveler from Washington

Great hotel if the location works for you

Posted Jul 9, 2014
Cons: We wandered in the dark trying to find the place - please put decent signs on Imperial Rd. and Lots Rd., and maybe even at Fulham Broadway tube.
Location: Five blocks away, lots of terrific restaurants, shops, pubs. Harbour, art gallery, and supermarket adjacent.
Big, comfortable suite, well appointed and well laid out for use by two adults and two teens. Espresso machine, robes, all the perks. Amazing breakfast - a real highlight, with lavish offerings of exotic fruit and berries, smoked fish, cheeses, fresh-baked bread, pastries and hot choices, along with harbour view and great service. Good neighbourhood for runners and walkers. Easy access to the 391 bus to Fulham Broadway, West Kensington, and Hammersmith, if the Imperial Wharf train doesn't serve your needs. Wasn't sure from the photos if the suite would hold all four of us - it was much better than expected (which suggests the photos could stand updating...).
5 out of 5
for Couples
by A verified traveler from Wolverhampton

Very pleasant stay

Posted Jul 8, 2014
Pros: Overall, location, staff and service
Cons: no
Location: Used it as a base to go to the Wimbledon tennis champs, very pleasant stay, would definitely stay there again.
Could not fault any of the service we received, would definitely stay again. location was excellent.
5 out of 5
for Everyone
by A verified traveler from south east

Amazingly perfect

Posted Jul 7, 2014
The staff were so amazing. They went out of their way to cater for all our needs. The room was huge and very clean. We all loved our stay there with the beautiful views and amazing rooms. We didn't want to leave
5 out of 5
for Everyone
by Dave from Swindon

Chelsea Harbour hotel

Posted Jun 1, 2014
Pros: Cleanliness,; split family room and location
Cons: Bigger eating area for breakfast
Location: Kings Road is easily accessible and bus, taxi and train stations nearby
1st class hotel, friendly staff and excellent facilities. Close enough to London but far enough away to be peaceful and quiet. Excellent location along the Thames
3 out of 5
by lesley from liverpool

Comfy hotel but disapointed with facilities

Posted May 29, 2014
This was a very comfy hotel, and if your after just a clean room and a good nights sleep then it's great, however I was after a relaxing time with my family, very disapointed that there was no jacuzzi, the steam and sauna was in the changing rooms, so that ment I was on my own and my husband and son was together in theirs, it was very very close to the overhead tube station which was a bonus, pool nit very good for small children as the depth is 1.5m all over and nit deep enight if you have older children as all they want to do us dive in and that's not allowed, I personally would not stay here again but that's because it doesn't have a jacuzzi and the steam and sauna rooms are separate but that is the only reason, we didn't eat here as breakfast was £23 each and we thought that was a little to much,
4 out of 5
for Everyone
by Family man from usa

Huge rooms and value

Posted May 25, 2014
Nice 5 star facilities, but we had an issue with one of the toilets. Staff was helpful for the most part, and close to Kings Rd, but a little out of the way of the main sites. Overpriced breakfast and spotty wifi.
5 out of 5
for Everyone
by A verified traveler

Perfect in Every Way!

Posted May 20, 2014
Pros: Everything! Especially the staff, room and cocktails!!
Cons: Nothing.
Location: Peaceful location but just a few minutes by cab to all that the Kings Road has to offer.
We had a wonderful long weekend here. Peaceful location with fab view of the marina and Thames from our generous balcony (corner). You won't find better staff anywhere in London - everyone was warm, friendly and welcoming but most of all genuine. We must have tried all the cocktails in the fab bar!! We had one breakfast in the restaurant and another as room service - both excellent. Planning our next trip already!!
5 out of 5
for Everyone
by mebs from vsncouver Canada

Amazing hotel

Posted May 11, 2014
Pros: The location is great and very central.
Cons: Just keep up the standard we enjoyed
Location: Kings Road with it's range of shops and restaurants is very close by
We were very pleasantly surprised with the quality of this hotel. The place is extremely well maintained. The rooms are excellent and very comfortable. The staff are very courteous and quick to respibd to any issues. Cannot fault you on anything and that is very rare these days.
5 out of 5
for Everyone
by Jon from Sheffield, UK

Chelsea Harbour hotel - loved it!

Posted Apr 26, 2014
Excellent family stay, 5 star service and nothing too much trouble for the staff. Will be our first choice the next time we're down in The Big Smoke.