Family Studio Suite | In-room safe, desk, iron/ironing board, free WiFi

Reviews of Cleveland Hotel

4 out of 5
Cleveland Hotel
39-40 Cleveland Square, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 318 out of 837 reviews" "
Rating 8 - Good. 380 out of 837 reviews" "
Rating 6 - Okay. 101 out of 837 reviews" "
Rating 4 - Poor. 28 out of 837 reviews" "
Rating 2 - Terrible. 10 out of 837 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Felicia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the location of the hotel; nice, spacious room, we had a lovely stay.
Stayed 2 nights in Mar 2024

6/10 Okay

Martin

Business traveler
Liked: Property conditions & facilities
Clean and everything you need for an overnight stay.
Stayed 1 night in Mar 2024

8/10 Good

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. They let me use the phone to get some tickets to a football match. Alex was friendly and fun to talk to. All the staff made me feel welcome and i was happy to see familiar faces since the last time i was there. The area around the hotel is very safe and quiet. It is approx 8 min walk to paddington station. The room service is prompt and comes everyday even hjough i used it only 4 times in 11 days. They come a few times to see if you have removed the DnD sign. My only issue is the heat wasnt working like last time but there was a space heater in the room so it was fine. Also the wifi router wasn't working on the 3rd floor for a few days but i had plent of data. They called their tech suppoet ppl to fix it but it didnt work. I tried turning it on and off myself. Overall i like this hotel and would come again as it is my second time here. Just a few improvements thar are an easy fix and it's no problem!
Stayed 11 nights in Feb 2024
Response from The Management on Mar 7, 2024
Dear Guest,Thank you for your detailed feedback. We're glad to hear that you enjoyed the friendly staff, convenient location, and prompt room service. We apologize for the inconvenience with the heating and Wi-Fi, and we appreciate your patience as we work to address these issues. Your loyalty means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Best regards,The Management

10/10 Excellent

Donna

Stayed 1 night in Nov 2023

8/10 Good

Shih-Hua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very nice and responsive.
Stayed 7 nights in Nov 2023
Response from The Management on Jan 18, 2024
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you had a positive experience with us. If you ever return to our area, we'd be thrilled to host you again.Best regards,The Management

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean rooms
Stayed 1 night in Oct 2023
Response from The Management on Nov 10, 2023
Dear Guest,Thank you for your positive feedback about our nice, big, clean rooms. We're delighted to hear you enjoyed your stay.The Management

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated room. Nice old hotel in a fine location blocks from Paddington station.
Stayed 1 night in Oct 2023
Response from The Management on Nov 10, 2023
Dear Guest,We're glad you appreciated our nicely updated room and the charm of our old hotel. Thank you for choosing to stay with us near Paddington Station.The Management

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and clean. Kind and helpful people at the front deak. Comfy bed. The room could be bigger, but it was large enough for two nights.
Stayed 2 nights in Aug 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for sharing your experience. We're delighted to hear that you appreciated our location, cleanliness, and the helpfulness of our front desk team. It's heartening to know that our bed provided comfort for your stay. We take note of your feedback regarding the room size and appreciate your understanding. We look forward to welcoming you again in the future.Warm Regards,The Management.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service
Property was supposed to be 4 stars. It wasn't. That said it was OK. Staff was fine, room was clean but it was pretty basic. A room with 2 beds and a bath. It was located in an area that was lots and lots of row houses many of which were also hotels. There were none of the extras that I associate with 4 stars. However, it had good blackout curtains and air conditioning and it was clean. A little far if you are toting luggage so definitely need a cab (About $25-$30 USD) and the tube is walkable but not something I'd suggest with luggage.
Stayed 2 nights in Jul 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We apologize for not meeting your 4-star expectations. We appreciate your positive remarks about our staff, room cleanliness, blackout curtains, and air conditioning. We will take your comments into consideration for improvements. We hope to welcome you back in the future for a better experience.Best regards,The Management

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient place to stay in a nice neighborhood.
Stayed 2 nights in Jul 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your review. We are glad to hear that you found our property convenient and enjoyed the nice neighborhood. We hope to welcome you back for another pleasant stay in the future.Best regards,The Management

4/10 Poor

Sandu

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
disappointed that we reserved a suite with a double bed and a double pull out bed but what we got was a single pull out bed - not worth the money. also very hot in the room and when you opened the window anyone from the street could have jumped in!!!
Stayed 1 night in Jul 2023
Response from The Management on Aug 8, 2023
Dear Guest,We apologize for the disappointment with the bed arrangement and the room temperature. Your feedback is valuable, and we will make necessary improvements to enhance your future stays.Best regards,The Management

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 nights stay
The facilities were really good, bathroom was spotless, and plenty of room, the kichenette with fridge was extremely useful. Aircon was a lovely surprise. The beds were comfy, and room was clean,
Stayed 1 night in Jul 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your wonderful review! We are delighted to hear that you had a great experience with us. We are thrilled that you found the facilities to be excellent, the bathroom spotless, and the kitchenette with fridge useful. It's also fantastic to know that you enjoyed the pleasant surprise of the air conditioning. Your compliments about the comfortable beds and clean room are much appreciated.We hope to have the pleasure of hosting you again for another enjoyable stay in the future.Best regards,The Management

10/10 Excellent

Tracy

Stayed 1 night in Jun 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Couple maintenance issues
Water shut off for a couple hours at check in. Came back on then off again. AC wasn’t working our first night, fixed for 2nd night. Just didn’t expect any issues because it was a bit expensive, nice area though
Stayed 2 nights in Jun 2023
Response from Howard on Jun 23, 2023
Dear guest,we are sorry that you had no water for a while as this was a scheduled maintenance and beyond our control. As regards the AC it was a technical problem which was fixed by maintenance the next day. We hope to make amends if you do visit us another time and thank you for your custom.Kind regards,Howard

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
We really enjoyed our stay. The kitchenette was really handy especially the fridge. The shower was amazing and certainly woke you up! The room we had was in the basement but no complaints. It was quiet apart from in the mornings with people up.and down the stairs but this was to be expected. We had a really comfortable and pleasant stay and will hopefully be back soon.
Stayed 4 nights in Jun 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your positive feedback! We're glad you enjoyed your stay with us, and we look forward to welcoming you back soon.Best regards,The Management

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great olace to stay, staff friendly and helpful. Room was spacious with everything we needed and very clean. Nice little balcony to sit out on. This is a great place to stay for families the hotel was quiet and the area was quiet as well. I would definitely stay here again
Stayed 3 nights in May 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you had a great experience with us. We're glad you found our staff friendly and helpful, and the room spacious, clean, and well-equipped with everything you needed. It's fantastic that you enjoyed the little balcony as well.We appreciate your recommendation, especially for families, and we can't wait to have you stay with us again in the future.Best regards,The Management

10/10 Excellent

James

Stayed 2 nights in May 2023

6/10 Okay

Anthony

Disliked: Property conditions & facilities
Lift not working
Bit run down but it is an old building. Lift wasn’t working so my room options were 3.5 floors stair climb or downgrade to basement room. I chose basement but felt a bit ripped off because higher floor room was much nicer. They did give me late checkout as compensation.
Stayed 1 night in May 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our old building. We're glad we could offer you a late checkout as compensation. Your comments are valuable, and we hope to provide a better experience during your next visit.Best regards,The Management

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay
Staff friendly and helpful. Everywhere spotlessly clean. Lovely cosy room with everything I could need. Very handy for shops, restaurants and public transport
Stayed 1 night in May 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your positive feedback! We're delighted you enjoyed your stay with us, found our staff friendly and helpful, and the room clean and cozy. We're glad our location was convenient for your needs. We look forward to hosting you again in the future.Best regards,The Management

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Cleveland is in a quite and easily accessible neighborhood in London. The room was clean and well maintained with all equipment working perfectly. I will definitely book again
Stayed 1 night in Mar 2023
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you had a great experience during your stay in our Cleveland property. We're glad you found the neighborhood quiet and easily accessible. It's fantastic to know that the room was clean, well-maintained, and equipped with everything in perfect working order.We're delighted to have earned your satisfaction, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,The Management

8/10 Good

Graeme

Stayed 1 night in Feb 2023

8/10 Good

Fiona Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked The Cleveland for NYE, the staff were very friendly and efficient. The hotel is well located, smart, clean, and the bed was comfortable. The amenities were unique with having a kitchen in your room and covered by a sliding door. The only downside was that we were in the basement so had no view. I did not see it as value for money, however, completely understand this was owing to how popular London is at this time of the year.
Response from The Management on Nov 10, 2023
Dear Guest,Thank you for choosing The Cleveland for your NYE stay. We're delighted to hear you found our staff friendly and efficient, and that you appreciated our unique amenities. We understand your concern about the basement room and the pricing during peak times. We hope to welcome you back in the future.The Management

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room for both families and groups of friends slept 4 loads of rooms kitchen balcony lovely room
Stayed 1 night in Nov 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your amazing feedback! We are thrilled to hear that you enjoyed your stay in our room suitable for both families and groups of friends. It's great that the room comfortably accommodated four guests, and you loved the kitchen and balcony. We're delighted to have provided you with a lovely experience.We appreciate your kind words and look forward to hosting you again soon.Best regards,The Management

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service
Small but has everything I need. Staff are all friendly and I felt very safe
Stayed 6 nights in Oct 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We're glad our compact offerings met your needs and that our team made you feel welcomed and safe. We appreciate your kind words.Warm regards,The Management.

10/10 Excellent

Enrique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great stay
Stayed 3 nights in Sep 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your kind words. We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you again.Best wishes,The Management.

4/10 Poor

Dania

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was just ok .. rooms are too old and no elevator for all floors .. the area is good though
Stayed 1 night in Oct 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for sharing your feedback. We acknowledge your comments regarding the age of our rooms and are glad to hear you appreciated the location. We are continuously striving to enhance our guest experience, and your feedback is valuable in that journey.Warm regards,The Management.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hottest day of the year so far and the hotel room was cool, in good condition and very clean.
Stayed 1 night in Jun 2022
Response from The Management on Aug 8, 2023
Dear Guest,We're delighted to hear that your stay was comfortable, especially on the hottest day of the year. It's wonderful to know that you found the room cool, in good condition, and very clean. Your satisfaction is our top priority, and we hope to welcome you back soon.Warm regards,The Management.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great clean hotel in a good location near Hyde Park. 10min walk away to nearest underground station or even less to nearest bus.
Stayed 1 night in Jun 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that our location near Hyde Park and proximity to transportation options added to the convenience of your stay. Your positive remarks about the cleanliness of our hotel are greatly appreciated. We hope to welcome you back in the near future.Best wishes,The Management.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and amenable staff during checking, house keeping and check out. The room and hotel itself were been very good for London for the price. I've stayed here previously for the convivence to Paddington and Bayswater areas and will do so again in the future because of their combo of price point to amenities. The room has a kitchenette which is great for heating up takeout and the bathroom although some may find a little small was functional and clean. I would recommend this hotel to the business or budget traveler staying for a few days.
Stayed 2 nights in May 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for sharing your experience with us. We're delighted to hear that our staff left a lasting impression and that you found value in the amenities we offer, especially at our price point. The convenience of our location and features like the kitchenette clearly resonated with you, and we're grateful for your continued patronage. Your recommendation for business and budget travelers is truly appreciated. We look forward to welcoming you back during your future visits to the area.Warm regards,The Management.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked having a mini kitchenette.
Stayed 5 nights in May 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated the mini kitchenette in your room. It's always our goal to provide amenities that enhance the comfort and convenience of your stay. We hope to welcome you back soon.Best wishes,The Management.

10/10 Excellent

Gavin

Stayed 4 nights in May 2022

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Ali

Disappointing
Very disappointed. Room was in the basement, no views and this was not mentioned on Hotels.com Guys at the reception does not know what guest means. Definitely not worth £160
Stayed 1 night in May 2022
Response from The Management on Aug 8, 2023
Dear Guest,We sincerely apologize for the experience you had during your stay with us. It's important for our guests to have a clear understanding of what they can expect, and we regret the oversight on our part concerning room placement. Additionally, we deeply regret that our reception service did not meet your expectations. Your feedback is essential, and we will take necessary measures to ensure such issues are addressed. We hope for an opportunity to better serve you in the future.Warm regards,The Management.

6/10 Okay

Anna

Liked: Staff & service
Kind staff, but piles of dirty laundry and mousetraps in hallways were pretty off-putting
Stayed 3 nights in Mar 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for the oversight in cleanliness and the presence of mousetraps which detracted from your experience. Your feedback is essential, and we'll address these concerns immediately. We're glad that our staff was kind during your stay, and we hope for an opportunity to offer a more pleasant stay in the future.Warm regards,The Management.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got tired of the tired room
Stayed in a double room on the top floor for two nights. Receptionist was helpful but not friendly at all. Poor soundproof. It’s not 4 star quality overall.
Partially used old looking toiletries were provided
Stain on valance and carpet
Room with a view (of the balustrade)
Stayed 2 nights in Mar 2022
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We regret that your stay didn't meet 4-star expectations and the reception was lacking warmth. We'll address these concerns and strive for improvement. We hope for another opportunity to serve you better.Regards,The Management.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2021

10/10 Excellent

Caroline

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the period features and authenticity of the hotel decor in the communal areas and in the rooms. The staff are amazingly helpful and very friendly. It is in a very convenient location for Paddington station, about 5-10 mins walk, and in a quiet area with little shops, restaurants and cafes very close by. I now stay here every time I visit London.
Stayed 1 night in Nov 2021
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your heartwarming feedback. We're thrilled that you appreciate the period features and authenticity of our decor. It's wonderful to hear that our staff has consistently made a positive impact during your stays. We're glad our location serves you well and that you've chosen us for your visits to London. We eagerly await your return.Best wishes,The Management.

8/10 Good

Caroline

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the character of the building and rooms and proximity to Paddington station. The gentleman in reception was very friendly and helpful. The room was a good size and had good facilities. The tap in the bathroom sputtered a little, and the shower cubicle was a bit small. It was a bit of a tight squeeze to walk round the bed to the other side of the room, but otherwise nothing to fault.
Stayed 1 night in Nov 2021
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for your feedback. We're pleased you enjoyed the hotel's character, our location, and the friendly service. We note the concerns about the tap and room layout and will look into improvements. We hope to welcome you back soon.Best,The Management.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Location close to station, excellent walking distance and also proximity to amenities
Stayed 1 night in Jul 2021
Response from The Management on Aug 8, 2023
Dear Guest,Thank you for highlighting our convenient location near the station and local amenities. We're glad that our proximity served you well during your stay. We hope to welcome you back soon.Warm regards,The Management.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very helpfull staff Free coffe at front desk
Stayed 4 nights in Feb 2020
Response from Cheshta on Feb 20, 2020
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Cheshta

8/10 Good

Verified traveler

Liked: Staff & service
Had mini kitchen. Shower faucets hard to use. Spent 5 minutes trying to get it acceptable
Stayed 1 night in Feb 2020
Response from Ammy on Feb 18, 2020
Hi, Thanks for rating us positively and we are sorry for the hassle faced. Your feedback always motivates us in working towards a better experience in the future. Have a good day ahead. Regards, Ammy.

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious room, and good value
London hotels are often hit n miss, but this venue is a favourite of mine. Brilliant warm service makes all the difference.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 15, 2020
We appreciate your feedback, Stuart! Hope to welcome you soon :) Regards, Ammy.

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value. Vety cozy room, and it was huge. Loved the kitchenette although no pots and pans ? the staff were amazingly helpful and friendly
Stayed 3 nights in Jan 2020
Response from Joey on Feb 6, 2020
Thank you for rating us super, Stuart! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Joey

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2020
Response from Ammy on Jan 28, 2020
Thanks for taking out your valuable time to rate us. We will work even harder to make your stay a memorable one :) Regards, Ammy.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, convenient -very happy with the whole experience
Stayed 1 night in Jan 2020
Response from Ammy on Jan 20, 2020
Hey, Pleased to know you had an awesome stay with us. This is something that always encourages us to serve you even better. Looking forward to hosting you soon :) Regards, Ammy.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, comfort and quiet hotel, just it takes 10 min walk to underground station, stuff for kitchen all included like (salt,pepper,spones,nifes even dish wash soap within),they have lift in hotel, laundry not included it takes 3 min walk.
Stayed 4 nights in Jan 2020
Response from Ammy on Jan 19, 2020
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

6/10 Okay

Alison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing
I love the location of this hotel and have stayed here numerous times. Unfortunately the room on this trip was rather gross. The mildew smell was so strong....The sink faucet was loose, and one of the handles for a drawer in the kitchenette was broken. Not sure if I’ll stay here again.
Stayed 4 nights in Dec 2019
Response from Ammy on Dec 10, 2019
Hey, Alison! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, spacious, well-appointed room with kitchenette and comfortable bed. Staff was extremely helpful. Very pleasant area with shops and restaurants and proximity to Hyde Park. Only drawbacks: lifts do not go all the way up to the guest floors - we had 9 steps up from the highest lift stop, and other rooms had more. Also, about 10 minutes walk from the nearest tube stations and bus stops. Overall, we had a very pleasant 4 night stay.
Stayed 4 nights in Nov 2019
Response from Ammy on Nov 22, 2019
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Nov 22, 2019
Thanks for rating us superbly, Michael! Glad to know that you loved our services :) Regards, Ammy.

10/10 Excellent

Rachel

Stayed 1 night in Oct 2019