Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Comfortable hotel in a great neighborhood

Posted Dec 2, 2014
Pros: Boutique hotel, good location, good staff
Cons: Water faucet was a bit tricky- trying to get that cold water on!
Location: Great variety of resturants and bars nearby.
Rooms vary in size, so be aware of which room option you choose especially if you don't like small rooms. The bedding was luxurious, with duvet, (my stay was in November). Great location near restaurants and walking distance to the Underground station.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Köln

Schönes Hotel in guter Lage

Posted Nov 25, 2014
Pros: Die Lage
Cons: Alles gut
Das Hotel hat uns sehr gut gefallen. Die Lage ist sehr günstig in der Nähe von Notting Hill in einem eher beschaulichen Umfeld, aber dennoch nicht weit zu allen Sehenswürdigkeiten. Auch die Lokale in der Nähe waren gut. Das Hotel war sehr britisch und schnuckelig eingerichtet. Ältere Menschen sollten möglichst nach einem Zimmer weiter unten fragen, denn die Treppen sind schon etwas mühsam.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Bonn

kleines aber feines Hotel

Posted Oct 29, 2014
Pros: Der Service
Cons: eigentlich nicht. Die Enge beim Frühstück ist durchaus ertragbar
Location: Kensington, Gloucester-Road-Underground-Station nah.
Die Herren und Damen an der Rezeption sind äußerst höflich und hilfsbereit in allen Angelegenheiten. Frühstück kann man auf dem Zimmer oder im Foyer einnehmen. Letzteres ist etwas eng und zeitlich genau eingeteilt, hat aber durchaus was Besonderes. Entfernung zu Underground-Station Gloucester-Road ca. 7 Min. Fußweg bei langsamem Gehen. Von dort alles erreichbar. Hyde-Park etwa 15-20 Minuten Fußweg. Das gesamte Ambiente ist sehr gepflegt. Bei warmem Wetter kann man auch vor dem Hotel sitzen.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mannhein, Ba-Wü

Ansprechendes Stadthotel, toller Service

Posted Oct 27, 2014
Rundherum gelungener Aufenthalt in einem netten, kleinen Stadthotel mit tollem Service und freundlichem Personal
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Boutique hotel close to everything

Posted Oct 7, 2014
Pros: It's intimacy, not a chain hotel.
Cons: Not much. The wi fi in the rooms can be spotty at times.
Location: Convenient for all the sites in London, nearbye museums, close to the tube stations, easy to find taxis and great restaurants and shops within easy wa
Have stayed in the Cranley many times. We find it an excellent boutique hotel, more like a home away from home in the heart of Kensington. The staff are greta and friendly and make your stay as stress free as possible.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great hotel but don't stay in the lower level

Posted Oct 5, 2014
Although I had made a clear request not to stay in the lower level of the hotel when I booked my room, the hotel ignored it and called it an upgrade. Within the room you can here everyone walking above you, everyone outside the hotel, and when there are smokers outside the smell carries inside room. Despite repeated requests to move me, the hotel manager ignored them all and cited being fully booked. On my last evening there the room had a sewer scent to it and nothing helped rid the smell except having to turn the air conditioning to full. It was a choice to freeze or vomit. Don't stay in room 505. I have stayed in this hotel numerous times on the upper floors and had a super experience. I hope that on future stays, they listen to their guests. On the plus side, the WiFi is good, the breakfast is delicious, and the concierge staff are very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Honolulu, HI

A few days in London

Posted Aug 22, 2014
The Cranley was ideally situated for our short visit to London. The staff was excellent and for the most part very helpful. The atmosphere was laid back and we did not feel pressured in any way. The hot water in the shower was less than desired but overall the room was excellent. Loved the 2 poster bed design but would have preferred a single queen mattress as opposed to two singles pushed together.
4 out of 5
Recommended
for Everyone
by A verified traveler

Situato in una delle zone più belle di Londra

Posted Aug 17, 2014
Pros: La colazione viene necessariamente servita in camera; non esiste una sala da pranzo
Vicino alla Stazione di Gloucester Road; Albergo bello, accogliente e con personale cortese e disponibile.
1 out of 5
Recommended
by Siggafrom DK

MEGET skuffende

Posted Aug 11, 2014 on Hotels.com
Jeg ankom sent til hotellet efter en lang dags arbejde. Første indtryk var godt, men da jeg så værelset var jeg skuffet. Jeg fik et lille værelse i stueplan ud til gården. Det var meget varmt så åbnede vinduerne og der stod en masse maskiner og larmede!!! Derefter lukkede jeg vinduerne og satte aircon på men den larmede næsten lige så meget og jeg fik lugten af mad fra køkkenet der lå lige under værelset op i rummet, IKKE lækkert! Vinduet viste lige ud til en mur med et andet vindue, så det måtte jeg trække for med det samme da man ikke kan ligge alene kvinde i en seng ud til et vindue hvor man ikke kan vide hvem der kigger. Brusekabinen var meget lille og tv'et gemt væk i et skab, klodset løsning. Da jeg gik ud for at bede om et andet rum, fik jeg et fjovet smil. Jeg kunne ikke få et andet rum da de var fuldt booket, jeg kunne ikke få pengene retur for rummet da jeg havde booket gennem hotels.com. Samtidig fik jeg af vide at jeg ikke var den første der havde et problem med rummet og at de havde masser af lækre rum, bare ikke til mig lige nu. Det levede på ingen måder på til 4 stjerner. Da jeg snakkede med en ny personale dagen efter og fortalte jeg var utilfreds, fortalte hun mig at de havde bedre værelser men at dem skulle man betale mere for!!!
3 out of 5
Recommended
for Personal Event
by A verified traveler

A bit flawed

Posted Jul 23, 2014 on Hotels.com
PROS: Great location CONS: Poor wifi reception, no dining room, poor retro-fitted air conditioning. Sent a black dress shirt to get cleaned and it came back ruined.