Ratings based on 2,315 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

迷路の様なhotel(笑)

Posted Jul 30, 2015
Pros: 立地とstaffのもてなし
Location: 駅から徒歩2分の立地。この辺りは閑静な住宅街。立地は最高。
今回、定宿で有るコプソーンが取れなかった為、2回目の滞在。 やはり、値段の割には部屋は狭く、1人で有れば...まぁ〜我慢出来るレベル。 立地は最高だが、為替の影響か?少し割高に感じる。 hotelのstaffの対応は隣のコプソーン以上のもてなし。 ただ....何度も言うが部屋は狭い。(笑)
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary, Canada

Nice hotel close to the tube

Posted Jul 30, 2015
Great hotel in the lovely kensigton area walking distance to a tube station and a supermarket and restaurants. In a safe area also quiet at night and taxis stop in front of the hotel as well
2 out of 5
Recommended
for Everyone
by A verified traveler from Lagos

Well-Priced hotel in the centre of London

Posted Jul 29, 2015
It has a very well-decorated lobby. But the dining and other facilities are not as great. Rooms are quite small and the large room I stayed in had a very inconvenient bathroom.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northampton

Excellent

Posted Jul 29, 2015
Pros: The location, helpful staff, cleanliness, beautiful room and comfortable bed.
Location: The hotel is located in close proximity to Kensington High Street tube station and buses and a wide variety of shops and restaurants.
I had a fabulous three night stay at Kensington Close Hotel. The location was great, our executive double room was terrific with an extremely comfortable bed and we had great service from the hotel staff. I would definitely stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Very nice hotel with a great location.

Posted Jul 28, 2015
Pros: The location!
Cons: Provide free WiFi.
Location: Close to underground station and many restaurants and shops. Does not take long to hop on the tube to get to any of the major destinations.
My husband and I spent three nights at this hotel. We are in our fifties and we enjoy a quiet, clean, relaxing hotel with a good bed, and this hotel came through. The staff were very helpful. It is a very busy hotel with many people coming and going all the time. This hotel does not offer free WiFi in rooms, only in the business centre. This was disappointing. We used free WIFI when we were out at restaurants etc. As for location, we found it easy to get around since there was an underground station nearby. Also, there were many restaurants and shops nearby. The department stores, like Marks & Spencer's has a cafeteria which came in handy for some of our meals.
2 out of 5
by A verified traveler

Posted Jul 28, 2015
Elevated is always waiting. One elevated was out of order and congested always.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice looking, but out-of-the-way

Posted Jul 27, 2015
This hotel is seductively nice-looking. It has a slick exterior and is surprisingly large for a London hotel. However, it is far away from everything (the tube stop is a block away -- you'll need it to go anywhere), the room we had was tiny (even by European standards), and the gym that was a big draw for us was an additional 8 pounds per person to access. I woke extra early one morning to catch the gym's 6:15 opening before a busy day of sightseeing, only to find the person who was supposed to open that morning was late. I came back three times in the next hour to see if it was open, and when it finally was, I was told dismissively they opened late today and no, I could not have my 8 pound fee waived for my trouble. Not impressed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Marblehead, Massachusetts

Adequate hotel close to the tube and Kennsington P

Posted Jul 27, 2015
Pros: Good location. Close walk to the "tube" and Kensington Gardens and Kensington Palace and Royal Albert Hall.
Cons: More attentive front desk staff!
Location: Kensington Palace, Royal Albert Hall, Kensington Gardens, shopping, restaurants...
We stayed at the hotel for five days while visiting London. We found the rooms and the bed extremely small. Upon arrival late at night, when we checked in, we were given our room key. We were never told that in order to activate the lights, the room key needed to be inserted into a box inside the door. Needless to say, after traveling all day we were exhausted and aggravated at the fact that we were not informed upon check in. Then the room safe was not working and needed to have the battery replaced. This did not leave a good first impression.
2 out of 5
by A verified traveler

Walking distance to subway station.

Posted Jul 26, 2015
Pros: Close to subway station.
Cons: The room is too small for comfort-one has to squeeze between the bed to get to the bathroom. The safe box is on the floor!!!
Location: Near Hyde Park
Room was just too small. Only one of two small elevator (6 persons max) is running.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Super hotel and facilities

Posted Jul 24, 2015
Pros: near to everything and competitively-priced for a twin room
Cons: nothing
Location: Close to the underground and high street shopping.A nice, little cafe nearby.
Super hotel, close to all the shops and sightseeing.comfortable room. Friendly staff.