Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Nice Little Hotel

Posted Apr 27, 2015
Pros: The staff was amazing. It is close to two tube lines and the rooms were clean and the beds comfortable.
Cons: Outdated rooms like the one that I stayed in last should be brought up to the level of all other rooms.
Location: Not much shopping in the area. Close to tubes. Starbucks and nice bakery close by.
I have stayed at this hotel twice now and both room experiences were different. My first stay, the room was very nice, tub and shower and quite roomy. My second stay, the room was so very small, had old carpeting that was lumpy in spots and such a small bathroom that you could barely turn around in it. On top of that, the charger strip was not working and after an hour of trying their maintenance could not fix it. Both rooms were with one double bed for two people. I will say that both rooms were very clean and the pillows and bed were very comfortable. The staff could not be more accommodating. Everyone was amazingly helpful. One thing that I did not like was that upon giving my credit card which was required at check-in, it was immediately charged with 30 pounds. When I questioned this, they said it was against any potential charges and that if none were incurred, it would be removed. Still....
5 out of 5
Recommended
for Everyone
by A verified traveler from Ann Arbor, MI

Excellent Little Hotel

Posted Apr 18, 2015
Pros: Pleasing staff, nice breakfast, great beds and pillows!
Location: Close to subway
The staff was welcoming and very accommodating. The room was smack but clean and the beds and pillows very comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Posted Mar 30, 2015
Pros: Good friendly staff, clean and spacious room. Would definitely return.
We went to celebrate our teenagers birthday. We had two rooms. We were thrilled with the room and the hotel was close to the metro station.
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

A Real Gem

Posted Mar 24, 2015
Stately majestic hotel in elegant area. Beautifully appointed furnishings. 5 star service. Superb!
3 out of 5
Recommended
for Couples
by A verified traveler

Très petite chambre

Posted Mar 24, 2015 on Hotels
Très petite chambre pour ce prix
5 out of 5
Recommended
for Everyone
by A verified traveler from Tyne and Wear

Beautiful South Kensington!

Posted Mar 23, 2015
Lovely stay in The Kensington. Excellent location and comfortable quiet room. Luxurious surroundings. The staff are extremely friendly and very attentive, the personal touch made our trip special.
4 out of 5
Recommended
for Business Travelers
by Olga from Moscow

Номер на 4 звезды

Posted Mar 5, 2015 on Hotels
Отличное расположение отеля. Но мебель несколько изношена.
5 out of 5
Recommended
for Couples
by Daniel from MK

Brilliant hotel

Posted Feb 25, 2015 on Hotels
Would highly recommend, staff can not do enough to help
5 out of 5
Recommended
for Couples
by A verified traveler

Turning a problem into a positive

Posted Feb 21, 2015 on Hotels
We were disappointed at the size of the room and asked to change to a larger room. We moved to a more spacious room on the next day. All of the staff involved in this were very understanding and could not have been more helpful and the result was very positive. The hotel is in excellent condition and the neighbourhood is attractive
5 out of 5
Recommended
for Families
by Jay

This traveler left a rating score only Posted Feb 18, 2015 on Hotels