Ratings based on 181 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Lovely central locationPosted Oct 13, 2014
Fabulous stay. Managed to park right outside and it proved to be a perfect weekend base
for Everyoneby A verified travelerfrom UK
Lack of Ensuite was a surprisePosted Oct 7, 2014
Location: Location was ideal, close to Holborn underground.
I had a surprise when I found that my room did not have an ensuite bathroom. There was a shower cubical and sink in my room, but not a toilet. Shared facilities were close by in the corridor, but nevertheless i expected for £120 that it would come with full ensuite. I checked my booking and I'd obviously missed this as it was clearly stated. I was in London on business and left the hotel early next morning, so it wasn't a huge inconvenience, however if i'd been staying with my family it would have been a problem.
for Everyoneby A verified travelerfrom Virginia
Excellent base for seeing LondonPosted Sep 7, 2014
Pros: Courteous and helpful staff Free internet
Cons: Extra power points
Location: On the Piccadilly line direct from Heathrow to Russell Square 50mins 5mins walk to hotel. Oxford street and British Museum walking distance
I am not a fussy traveller, clean facilities and room, helpful staff and streamline in and out works for me, this hotel scores high. Check in was at three, because my room was ready I was permitted to check in earlier, which was great as I had travelled over night for the US. The airline had left my bag, the receptionist kindly directed me to a nearby store where I could buy a few things. They let me have the use of an adapter and received my bags from the airline while I was at a conference and after I checked out. They also kept my bag in their luggage store The room was clean, but warm it was ok for me. There is a shower and sink in the room but the toilet is outside, again it was not a problem for me. There are no elevators I was on the second floor but again I was ok with this. I only stayed one night and it was fine.
for Everyoneby A verified travelerfrom North Yorkshire
lovely hotel, close to central London.Posted Aug 23, 2014
Pros: The room was very pleasant.
Cons: the huge sash window, though it brought character to the room, needed two people to open/close it!
We only booked this hotel a few days before we travelled. We were very pleased with the room and found it very pleasant, clean and comfortable. It was very light and spacious, looking out over lots of trees in the garden behind. We hadn't booked breakfast, so we cannot comment on the food. The hotel staff were very pleasant and helpful. There are lots of restaurants and cafes nearby to eat, I would certainly stay there again.
for Overnight Stay Before Destinationby Jackiefrom Beijing
Not Always OrganizedPosted Aug 4, 2014 on Hotels.com
We arrived a bit early for a 3pm check in so we left our stuff there but completed the form so we would just receive our key when we returned. When we had, the guy couldnt find it and made us redo it (which is fine). The problem was about an hour after we checked in and were finished showering, somebody came into our room-another couple! We were then rung up saying we didn't pay but he had no idea what was happening when we explained. I sent the other couple down and I assume they were reorganized. When my husband went up later on the key wasnt working anymore! He went to the same guy, maybe 2 hours later and he was questioning us as to where we were, etc. It wasn't a bad hotel and the toilet outside the room didn't bother us, however, the organization was a bit askew that time. Hopefully it doesnt happen often.
for Overnight Stay Before Destinationby o'sullivansfrom Hornchurch
the lancaster hotelPosted Aug 4, 2014 on Hotels.com
Lovely hotel. Staff were brilliant. Although restaurant isnt open for dinner you can order room service. Would definitely recommend this. Fantastic value for money, huge portions, very tasty, and delivered hot. Would definitely stay here again.
for Business Travelersby Bellofrom USA
GoidPosted Aug 2, 2014 on Hotels.com
for Everyoneby A verified traveler
Hotel LancasterPosted Jul 22, 2014
This was the second hotel we'd been to in London and the staff were friendly and the room was a good size. The only issue was the toilet was across the hall but other than that I would use again
for Getaway With Friendsby Bob Sprosonfrom Cambridge
Excellent location, strange toilet arrangementsPosted Jul 20, 2014 on Hotels.com
The hotel is excellently located. Walking distance to West End, Regents Park accessible for morning run, British Museum around corner. Hotel clean; friendly staff...downsides no lifts, and no toilet in room (at least in our room)... though toilets spotlessly clean once located!
for Personal Eventby Adrianfrom NYC
OK except for SHARED BATHROOM.Posted Jul 7, 2014 on Hotels.com
Read the fine print.