Ratings based on 178 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely central location

Posted Oct 13, 2014
Fabulous stay. Managed to park right outside and it proved to be a perfect weekend base
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lack of Ensuite was a surprise

Posted Oct 7, 2014
Location: Location was ideal, close to Holborn underground.
I had a surprise when I found that my room did not have an ensuite bathroom. There was a shower cubical and sink in my room, but not a toilet. Shared facilities were close by in the corridor, but nevertheless i expected for £120 that it would come with full ensuite. I checked my booking and I'd obviously missed this as it was clearly stated. I was in London on business and left the hotel early next morning, so it wasn't a huge inconvenience, however if i'd been staying with my family it would have been a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Excellent base for seeing London

Posted Sep 7, 2014
Pros: Courteous and helpful staff Free internet
Cons: Extra power points
Location: On the Piccadilly line direct from Heathrow to Russell Square 50mins 5mins walk to hotel. Oxford street and British Museum walking distance
I am not a fussy traveller, clean facilities and room, helpful staff and streamline in and out works for me, this hotel scores high. Check in was at three, because my room was ready I was permitted to check in earlier, which was great as I had travelled over night for the US. The airline had left my bag, the receptionist kindly directed me to a nearby store where I could buy a few things. They let me have the use of an adapter and received my bags from the airline while I was at a conference and after I checked out. They also kept my bag in their luggage store The room was clean, but warm it was ok for me. There is a shower and sink in the room but the toilet is outside, again it was not a problem for me. There are no elevators I was on the second floor but again I was ok with this. I only stayed one night and it was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Yorkshire

lovely hotel, close to central London.

Posted Aug 23, 2014
Pros: The room was very pleasant.
Cons: the huge sash window, though it brought character to the room, needed two people to open/close it!
We only booked this hotel a few days before we travelled. We were very pleased with the room and found it very pleasant, clean and comfortable. It was very light and spacious, looking out over lots of trees in the garden behind. We hadn't booked breakfast, so we cannot comment on the food. The hotel staff were very pleasant and helpful. There are lots of restaurants and cafes nearby to eat, I would certainly stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Lancaster

Posted Jul 22, 2014
This was the second hotel we'd been to in London and the staff were friendly and the room was a good size. The only issue was the toilet was across the hall but other than that I would use again
3 out of 5
Recommended
for Getaway With Friends
by Bob Sproson from Cambridge

Excellent location, strange toilet arrangements

Posted Jul 20, 2014 on Hotels.com
The hotel is excellently located. Walking distance to West End, Regents Park accessible for morning run, British Museum around corner. Hotel clean; friendly staff...downsides no lifts, and no toilet in room (at least in our room)... though toilets spotlessly clean once located!
3 out of 5
Recommended
for Personal Event
by Adrian from NYC

OK except for SHARED BATHROOM.

Posted Jul 7, 2014 on Hotels.com
Read the fine print.
4 out of 5
Recommended
for Business Travelers
by goodykit from devon

Great service

Posted Jul 6, 2014 on Hotels.com
Good location, nice bed huge room, nice bathroom, tiny sink.
2 out of 5
Recommended
for Getaway With Friends
by JKS from UK

Water Tank

Posted May 25, 2014 on Hotels.com
Water tank above room, filling all night
2 out of 5
Recommended
for Business Travelers
by Momo from Switzerland

Ordinary & ££

Posted May 4, 2014 on Hotels.com
Nothing special