Exterior

Reviews of The Lanesborough, Oetker Collection

5 out of 5
The Lanesborough, Oetker Collection
Hyde Park Corner, London, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 98 out of 110 reviews" "
Rating 8 - Good. 6 out of 110 reviews" "
Rating 6 - Okay. 3 out of 110 reviews" "
Rating 4 - Poor. 1 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel in London. Luxury with the feeling of a family run operation. It’s excellent all round.
Stayed 1 night in Jan 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ANOTHER FANTASTIC XMAS STAY
We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary, Mount Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
The Lanesborough continues to deliver on the promise of excellence in every area. Kudos to the the team..
Stayed 4 nights in Dec 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL
Another wonderful stay at the best hotel in London. Everything about The Lanesborough is top class. The minute you arrive you are treated like royalty. Cannot wait for our next visit in a few weeks.
Stayed 1 night in Oct 2023

6/10 Okay

Joao

Traveled with family
Great service, excellent facilities but room didn’t match descriptions at confirmed reservation. Promised Hide Park view and was given a wall in front of window. I could have saved approximately $500 if I knew a view would not be available.
Stayed 2 nights in Sep 2023

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb accommodations with outstanding staff. Everyone in the Library Bar was great, especially Michael.
Stayed 10 nights in Sep 2023

10/10 Excellent

ABDULLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
My stay at the Lanesborough was wonderful. The concierge staff was very helpful and friendly. They went above and beyond my expectations. The same goes for the butler service which thoughtfully anticipated my needs. The hotel itself was beautiful and immaculate. Check in and check out was a pleasure. Overall, I felt right at home.
Stayed 2 nights in Jun 2023

10/10 Excellent

Patricia Jean, East Lansing

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel and amazing staff.
Stayed 2 nights in May 2023

10/10 Excellent

Bartosz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GLORIOUS HOTEL
The Lanesborough is an exceptional hotel and having stayed at many 5 star hotels, including The Dorchester and The Ritz, this hotel tops them all. The hotel is immaculate and the staff welcome you as one of their family. Cannot wait to be back there next month.
Stayed 1 night in Apr 2023

10/10 Excellent

Jody

Stayed 2 nights in Apr 2023

10/10 Excellent

Jane

Stayed 1 night in Apr 2023

10/10 Excellent

Kadirhan

Stayed 5 nights in Feb 2023

10/10 Excellent

Andrew

Stayed 1 night in Feb 2023

8/10 Good

cagla, besiktas

Stayed 4 nights in Jan 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at at the Lanesborough is the best ever.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHAT AN AMAZING HOTEL
We stayed for the Xmas period and had all our celebration meals in The Lanesborough Grill. Everything and everyone was fantastic, it has to be the best hotel in London. It certainly is a step up from The Dorchester, Ritz and Savoy. It was so good we are already booking stays for 2023, including Xmas again.
Stayed 2 nights in Dec 2022

10/10 Excellent

Armin

Stayed 3 nights in Dec 2022

10/10 Excellent

Armin

Stayed 3 nights in Dec 2022

8/10 Good

Claudie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Massoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional
Stayed 3 nights in Oct 2022

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, friendly staff, and great service.
Stayed 4 nights in Sep 2022

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Best London Hotel
This was our first stay at The Lanesborough although we have eaten here on several occasions. We can only say that this hotel makes The Ritz look 3 Stars. The rooms, staff and service were incredible and we cannot wait to be back for Xmas. We might even fit in an additional visit as it was so good.
Stayed 1 night in Sep 2022

10/10 Excellent

Zarinah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!!!! Not only is this place the most elegant and beautiful of all of London! The people here are what makes this stand above other 5 star hotels around. Everyone knows your name and greets you around each corner. They are so kind and you can tell they are genuinely glad you are staying at the establishment!!!
Stayed 4 nights in Jul 2022

2/10 Terrible

Demetris

Stayed 1 night in May 2022

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service Driven Hotel
This is a great hotel for friendliness and service. We went as a couple and the initial check in and welcome was superb. Glen at check in was so user friendly and prepared to give you all the time you needed. Same for others at the door and on reception. Butler service is either your thing or not but it adds a certain something. However we did not use it that much. Great Spa and we were upgraded to a room with a view which was thoughtful. Nice Library bar for a drink in the evenings and good cocktails. Superbly maintained and plush/clean. You can't go wrong with this place but in this budget it is competing with some great hotels and whilst the service is tough to beat the room offering at others is better (space etc). It depends on what you want... Would I come again? yes definitely BUT it doesn't stop me wanting to look at other options as from certain perspectives they have the upper hand - price becomes key given the pros and cons
Stayed 1 night in Apr 2022

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Feb 2022

10/10 Excellent

Michael L

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Nov 2021

10/10 Excellent

Maria Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are exceedingly friendly and eager to please. We were very well cared for during our stay.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
paid upfront and cancelled by hotel at last minute
cancelled with less than 24 hours to check in despite having paid upfront almost 2 months earlier moved to another hotel another party wished to extend their stay They found us a room in another hotel but no choice and no compensation offered Very poor
Stayed 4 nights in Oct 2021

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless - nothing more to say
Stayed 2 nights in Oct 2021

10/10 Excellent

Enn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury blast to the past
Didn't expect anything less from an establishment like Lanesbourough. Whilst the interior might not be to everyones taste (think granny's living room in the 60s), however it suits the place and underneath all the flowery tapestry there are all the modern cons. When it comes to service then it is the best, as it should be. However even places like this have not been left untouched by everything that is going on in the world. You don't stay in Lanesbourough when you are in a rush - so sit back, relax and let people do their work.
Stayed 1 night in Sep 2021

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go again
The hotel is a five star one, and located next to the hyde park. The service is excellent and the room design is a classic.
Stayed 2 nights in Dec 2019

10/10 Excellent

Christopher r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Armin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the best hotel in London.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Andrew Booth on Apr 3, 2020
Dear Guest, Thank you for the 5/5 rating for your recent stay with us. It is delightful to receive such feedback and we look forward to seeing you again in the not too distant future. Kind regards,

10/10 Excellent

Sin Tung

Stayed 1 night in Sep 2019

10/10 Excellent

Armin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clearly a 10 at all levels. As always ...
Stayed 1 night in Oct 2019

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New “go-to” place in Europe. No others compare
One of the best hotels in London. We took advantage of everything they had to offer. Visited the spa everyday, in-room breakfast was amazing (especially the truffle eggs), the concierge service recommend and arranged 2 of the finest restaurants in the city and spent the evening in the bar for cocktails. While we didn’t see them, staff said the royal family Ian usually in there a time least once a week. Wonderful hotel.
Stayed 3 nights in Sep 2019

8/10 Good

Anonymous

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room technology is goods. Bathrooms a little small
Stayed 2 nights in Sep 2019
Response from Andrew Booth on Apr 3, 2020
Dear Guest, Thank you for taking the time to share your feedback with us. The luxury of our hotel is that each room is individual in design and layout , even in the same room category. Please do let us know next time you are planning on staying and we can allocate a room which is tailored to your preferences. Thank you for staying with us and we look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
friendly , professionel, situation , excellent . traditional
Stayed 2 nights in Sep 2019
Response from Andrew Booth on Apr 3, 2020
Dear Guest, It is fantastic to see that you found the hotel to be excellent and the team to be friendly and professional. We really are a 'home away from home' so I know the team will be delighted to know that you felt this way. We look forward to welcoming you back in the near future. Kind regards,

10/10 Excellent

grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019
Response from Andrew Booth on Apr 3, 2020
Dear Guest, It was a pleasure having you with us and thank you for taking the time to provide us with your feedback. Kind regards,