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Reviews of The Mandeville Hotel

4 out of 5
The Mandeville Hotel
Mandeville Place, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1008 reviews" "
Rating 8 - Good. 300 out of 1008 reviews" "
Rating 6 - Okay. 84 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 17 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Isis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I recommend you go for bigger room. The superior queen is very tiny. We ended up upgrading. Bigger room is worth it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abraham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was fantastic. Location phenomenal. Elevators are quick. Love the English breakfast. Bathrooms are a bit small but it was fine as I was traveling solo. Definitely at the nicer side of a 4-star hotel
Stayed 2 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beds are not the most comfortable. Staff is friendly and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in London!
Stayed 3 nights in Apr 2024

10/10 Excellent

Velda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my room and modern feel of the hotel. Room and public spaces were clean. Decor is very nice. Food in restaurant, while not inexpensive, was very good. Area is excellent. Close to tube stations, Oxford Street and Marylebone neighborhood is lovely. Only complaints were about the staff. While they were friendly, most seemed to either not understand what I said or were simply unable to articulate themselves clearly. Perhaps they were new or English isn’t their first language. Finally, I came back to my room one afternoon to find a strong odor of cigarette smoke in the bathroom. As a former smoker, there is no doubt in my mind someone had a cigarette in the bathroom in my absence. The staff blamed it on the vents, but that doesn’t make sense since it is a non-smoking property. I did not want to change rooms, so front desk sent someone up with deodorizer. That did the trick, but I was still unhappy with the fact someone had a smoke in my bathroom! Aside from that unusual event, I would recommend the hotel. Just double check they won’t be refurbishing the hotel during your stay.
Stayed 3 nights in Mar 2024

6/10 Okay

Sri, Roslyn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean. Excellent restaurant service. Excellent concierge service. Water was not restocked and the house staff was reluctant to give extra water despite having a beverage credit. Perhaps a one off incident.
Stayed 3 nights in Mar 2024

10/10 Excellent

chelsea

Liked: Cleanliness, staff & service
Absolutely amazing service.
Stayed 7 nights in Mar 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility was great. Location was convenient for shopping, sight seeing, and going to shows! Tram and bus stations within walking distance.
Stayed 1 night in Mar 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
An absolute gem of a hotel, not overpriced, in one the best parts of London!
Stayed 6 nights in Mar 2024
Response from Razvan on Apr 1, 2024
Dear Ms Grozdanovic,Thank you very much for the wonderful feedback. As the comments you have left us are very positive we were wondering if you could modify the overall score as it is very low and does not match the comments.We remain at your disposal for further assistance.Warm regards,Razvan GheorgheFront Office ManagerThe Mandeville Hotel

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff are excellent.
Stayed 3 nights in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcome and great location
Stayed 1 night in Feb 2024

8/10 Good

samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

ChangHui

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospital group of staff and clean hotel. Centrally located. Enjoyed very much.
Stayed 4 nights in Feb 2024

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and enjoyable stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

CONNIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was close to shopping and restaurants
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great midrange hotel my wife and I usually pay top dollar for five star but this hotel was great and she got a nice Gucci bag with the money I saved
Stayed 3 nights in Jan 2024

10/10 Excellent

Rickey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Great location - close to many restaurants and public transportation. Highly recommended.
Stayed 8 nights in Jan 2024

8/10 Good

Greg

Stayed 1 night in Jan 2024

10/10 Excellent

mohamed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , very nice staff, very helpful and friendly. The hotels location is very good.
Stayed 8 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service makes it great.
Just a brief stay for business but again and again I’m reminded that it’s the staff who turn a good hotel into a great one. Making check-in easy, recognising that we had stayed before, upgrade to a gorgeous room (small but exquisite design) and the simplicity and ease of getting in there makes this a favourite hotel in london.
Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great hotel in great location
Stayed 1 night in Jan 2024

10/10 Excellent

Ali, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get a room update as a VIP. My room was very small, two people could barely pass next to each other. However, first; the concierge was so nice, and the reception was also nice. Most importantly the location of the hotel is fantastic.
Stayed 3 nights in Dec 2023

10/10 Excellent

Yousufuddin

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 6 nights in Dec 2023

8/10 Good

John

Stayed 6 nights in Dec 2023

10/10 Excellent

Zhenxin

Stayed 5 nights in Dec 2023

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The friendliest and most accommodating of staff who helped with even the most unique requests (a new hole in a belt, kindly accomplished by a member of the maintenance team). The room was exquisite and clean, the bar had a special ambience and delectable food and cocktails. I could not sing higher praises of this hotel and it’s staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super attentive staff
This is our second stay here and once again we were pleased. The staff were friendly, helpful and went the extra mile. Great location for shopping and eating. Safe location.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff - especially the concierge staff - were fabulous. The staff in the bar also deserve a special mention. We had a lovely room on the corner of the building with 2 windows.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The location is excellent, very central and less than a 2 min walk from Oxford Street. A lot of restaurant options nearby. The breakfast buffet had a lot of options. Would definitely stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! I declined the room upgrade as it was only to be available the next day and my room was just fine! Fantastic hotel and staff. Amazing area of London, and close to everything. I’ll be back!
Stayed 4 nights in Dec 2023

10/10 Excellent

Eve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were lovely and even checked us in early, the hotel was clean and safe, and the room was clean and warm
Stayed 1 night in Dec 2023

10/10 Excellent

Karendeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jean Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and great location
I had a wonderful stay here. From the time I checked to checkout. The staff are helpful, friendly and amazing. The room is cozy and clean. The service rendered are just tops. I will def come back here. It’s one the best hotel on Marlybone. Great location
Stayed 7 nights in Dec 2023

6/10 Okay

Shaun

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
The shower leaked and flooded the bathroom, the shower hose was damaged, the service was slow at breakfast, the sausages were raw
Stayed 3 nights in Dec 2023

10/10 Excellent

Tarek

Stayed 2 nights in Dec 2023

2/10 Terrible

GINA

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Accommodations and Front Desk Staff
Checking in-Didn’t get rooms zi reserved. Moved both rooms. One room the windows were so tiny on the 4th floor it felt like you were sleeping in a basement. The conceive staff was wonderful. The front desk were not helpful and didn’t help in effort to make the rooms right after much complaining. They finally got other rooms. I have always had a great stay here through the last 10 years as it is close to shopping, I was very disappointed. The cleaning staff were also fine.
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Stayed 3 nights in Dec 2023

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in London. It is in a wonderful part of town. Nice room. Very comfortable. Recommend it! Would definitely stay again.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location
We booked for a two night stay in a Superior Queen room. Although the room was clean etc it was incredibly small. To the point that two people trying to move around the room was nearly impossible. Other than that, The hotel is in a great location for shopping and transport links. The bar is reasonable priced and all the staff at the hotel are very polite and respectful.
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in a quiet hotel, would definitely recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Jason, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very attentive staff, location is two blocks from the shopping of Oxford street.
Stayed 3 nights in Nov 2023