Ratings based on 188 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

hotel staff ''removed'' things from our room

Posted Jan 6, 2015
Pros: LOCATION
Cons: SERVICES, STAFF ATTITUDE, RESULT OF INADEQUATE TRAINING AND MANAGEMENT
During our stay things were removed from our room, including a pair of shoes and a scarf. when complaining we were ordered by the front desk people not to speak!!!!!!. we asked for the hotel manager, the head of the cleaning team appeared. After 3-4 hours we met the manager on duty, who recognised that things were removed from our room, as documented on the cctv cameras. he claimed that the staff that he asked said that there were only empty bags and nothing else. he also suggested that i should contact the police , some 8 hours before the end of my stay, and spend my remaining holiday day filling forms. I can produce his letter and e-mail of apology on request. I was really dissapointed, frustrted, furious with the hotel staff attitude. I am a returning customer having stayed there for the last 6-7 years, and i havenot seen something like that before. i requested that my things were returned to conclude the matter but again NOTHING!! APPAULING EXPERIENCE, THERE IS NO OTHER WORD TO USE IN ORDER TO DESCRIBE IT. I HAD STAFF REMOVED FROM MY ROOM( EVEN IF THESE WERE JUST THROWN AWAY BY THE CLEANING TEAM BY MISTAKE, I AM NOT THE ONE TO BLAME ! I EXPECTED FROM THEM TO REPLACE THEM. THE RECEIPTS WERE THERE. AND THESE THINGS WERE MISSING FROM THEIR HOTEL! ! ! .
5 out of 5
Recommended
for Everyone
by A verified traveler

Brilliant location

Posted Nov 25, 2014
Me and my Mum had a wonderful weekend the location is perfect loads of cafés and nice restaurants near. We walked to Harrods and covent garden. Hotel small but lovely the Sunday lunch with unlimited preseco was well worth the money.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom z

Nice hotel for great shopping

Posted Nov 21, 2014
Small hotel, good size for the value, great room service, and wonderful door and bellmen. Up to date and modern but still cozy and traditional.
4 out of 5
Recommended
for Couples
by A verified traveler

Great location, great staff

Posted Nov 20, 2014 on Hotels.com
Got a small room first, although our reservation stated we had booked a 24 square meter room. Went down to the reception to complain and got a bigger room a couple of hours later - so everything turned out fine! A big plus for offering to keep our luggage for a couple of hours until our flight left later the same day.
4 out of 5
Recommended
for Getaway With Friends
by Lars-Erikfrom Orust

Utmärkt mindre hotell mycket centralt i London

Posted Nov 13, 2014 on Hotels.com
Utmärkt mindre hotell mycket centralt i London.
5 out of 5
Recommended
for Business Travelers
by wendyfrom DALLAS, TX

Best location!! Best room!! Best stay!!

Posted Nov 11, 2014 on Hotels.com
I travel to London a couple times per year to shop for my company and this was by far the BEST hotel! Location to Oxford Street was perfect (only 1 block)! Only a few steps from the hotel is a sqaure w/ restarants and not just a few choices... all the food types = a pret, starbucks, italian, irish, asian, mediterranian, american, indian, dim sum and even a hookah bar! Hotel is very modern esthetic and the rooms are a very nice size! Bathrooms had 2 showers (1 standard shower & 1 bath/shower combo)! CoBigelo products! AND THE BEST OF ALL... FREE WIFI! I was impressed and will now stay there everytime I'm in London!
4 out of 5
Recommended
for Personal Event
by A verified traveler

The best london location

Posted Nov 11, 2014 on Hotels.com
I always love coming back to this hotel!
5 out of 5
Recommended
for Personal Event
by Annefrom Sydney, Australia

Mandeville Hotel - Marylebone - November 2014

Posted Nov 10, 2014 on Hotels.com
I had 3 2-night stays while holidaying in the UK. Staff were friendly and helpful and were willing to arrange for me to have the same room each time. It was quiet and well appointed with a very modern bathroom. The Marylebone location is very convenient and pleasant.
4 out of 5
Recommended
for Couples
by Malinfrom Skåne

Perfekt läge

Posted Nov 9, 2014 on Hotels.com
Perfekt läge för ett mycket trevligt hotell. Rekommenderar det varmt
4 out of 5
Recommended
for Getaway With Friends
by bent-ovefrom København

For dyrt i forhold til prisen

Posted Nov 4, 2014 on Hotels.com
I forhold et tidligere ophold for et par år siden, er standarden dalet "noget" og særligt hvad angår morgenmaden og servicen i restauranten. Generelt var baren og restauranten alt for dyr(eks.: 25 pund for to gin&tonic!)Det er heller ikke serviceminded, at hotellet ikke har et pcrum med printer rådighed, men at alt tastes ind af porteren! Hotellet trænger nok til en gang renovering, herunder ikke mindst elevatorer og fællesarealer.