Ratings based on 180 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
hotel staff ''removed'' things from our roomPosted Jan 6, 2015
Cons: SERVICES, STAFF ATTITUDE, RESULT OF INADEQUATE TRAINING AND MANAGEMENT
During our stay things were removed from our room, including a pair of shoes and a scarf. when complaining we were ordered by the front desk people not to speak!!!!!!. we asked for the hotel manager, the head of the cleaning team appeared. After 3-4 hours we met the manager on duty, who recognised that things were removed from our room, as documented on the cctv cameras. he claimed that the staff that he asked said that there were only empty bags and nothing else. he also suggested that i should contact the police , some 8 hours before the end of my stay, and spend my remaining holiday day filling forms. I can produce his letter and e-mail of apology on request. I was really dissapointed, frustrted, furious with the hotel staff attitude. I am a returning customer having stayed there for the last 6-7 years, and i havenot seen something like that before. i requested that my things were returned to conclude the matter but again NOTHING!! APPAULING EXPERIENCE, THERE IS NO OTHER WORD TO USE IN ORDER TO DESCRIBE IT. I HAD STAFF REMOVED FROM MY ROOM( EVEN IF THESE WERE JUST THROWN AWAY BY THE CLEANING TEAM BY MISTAKE, I AM NOT THE ONE TO BLAME ! I EXPECTED FROM THEM TO REPLACE THEM. THE RECEIPTS WERE THERE. AND THESE THINGS WERE MISSING FROM THEIR HOTEL! ! ! .
for Everyoneby A verified traveler
Brilliant locationPosted Nov 25, 2014
Me and my Mum had a wonderful weekend the location is perfect loads of cafés and nice restaurants near. We walked to Harrods and covent garden. Hotel small but lovely the Sunday lunch with unlimited preseco was well worth the money.
for Everyoneby A verified travelerfrom z
Nice hotel for great shoppingPosted Nov 21, 2014
Small hotel, good size for the value, great room service, and wonderful door and bellmen. Up to date and modern but still cozy and traditional.
for Familiesby Tovefrom Oslo
Great stayPosted Oct 24, 2014 on Hotels.com
We stayed at Mandeville from friday to sunday, and our trip was all about shopping and having a good time in London. The hotel surely contributed to a great weekend and we gladly recommend it to others!!
for Business Travelersby A verified traveler
Anbefalelsesværdigt hotel i dejligt område.Posted Oct 15, 2014 on Hotels.com
Dejligt i et meget roligt men alligevel centralt placeret sted med mange cafeer og spisesteder. Nær Soho og dens natteliv. Let til offentlig transport. Dejligt rent værelse med god service. Absolut anbefalelsesværdigt.
for Familiesby Helenfrom Stockholm Sweden
The Mandeville Hotel Oct 11-13 2014Posted Oct 15, 2014 on Hotels.com
We had a great stay at this hotel me and my daughter. So close to everything you need but still in a very calm and quiet area. Service at hotel was really good and people so kind and helpful. Would definitely recommend both the hotel and the area to friends.
for Personal Eventby Par med många hotel nätterfrom Stockholm
Utmärkt läge!Posted Oct 14, 2014 on Hotels.com
Rummen är små men bekväma dock har flera rum enkelglas i fönster vilket gör att alla ljud från gatan hörs alltför väl. Vi bytte rum då detta störde oss.
Recommendedby A verified traveler
Veldig greit hotell med stor og hyggelig barPosted Oct 13, 2014 on Hotels.com
Veldig greit hotell med en stor og hyggelig bar og god beliggenhet i parallell gate til Oxford Street med gåavstand til det meste. Rommet var rent og relativt nyoppusset. Sengen var god men stod inntil veggen slik at den som lå innerst hadde det trangt. Stort bad med dusj. Mange hyggelige frokostkafeer i området. Noe varierende service.
Recommendedby Peter - 37årfrom Oslo
Perfekt beliggenhetPosted Oct 8, 2014 on Hotels.com
Beliggenheten på dette hotellet er perfekt. Ligger rett ved St Cristopher's place og Oxford Street. Standarden på rommet er bra. Intet å utsette.
Underbart stallePosted Oct 3, 2014 on Hotels.com
fantastik men alla hotellrum ar sma i London sa darav min 3a. Man skulle onska de var storre.