Ratings based on 1,281 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Berlin/Wien

Maximal gute 3 1/2 Sterne !

Posted Jul 30, 2015
Pros: Die tolle Lage
Cons: da wäre so einiges......
Location: zentral in Mayfair unweit vieler Sehenswürdigkeiten
Nachdem ich viel reise und somit gut vergleichen kann, war der Aufenthalt im Hotel doch enttäuschend. Begonnen beim Empfang/Check in, über das fehlende Spa, das renoviert wird und somit geschlossen war.Dies wurde mir weder durch den Anbieter bei bzw. VOR der Buchung mitgeteilt, noch stand ein Hinweis auf der Hotelwebsite ! Die Receptionistin meinte lapidar, ich solle eben ein anderes Spa in London besuchen. Erst nach 2 weiteren Personen Diskussion kam der Manager, der eine Flasche Champagner versprach - auf diese warte ich noch heute..... Man hatte generell das Gefühl, dass man als Gast eher einer "Massenabfertigung" unterzogen wird. Von einem "VIP- Gefühl", wie es doch so vollmundig auf der Website und auch auf dem Hotel eigenen Infoprogramm beschreiben ist - keine Spur. Die Zimmer waren sehr sauber, zweckmäßig - mehr aber auch schon nicht. Die Fotos der Website zeigen fast nur die Suiten an. Kleine Aufmerksamkeiten, wie Blumen, Schokolade usw. fehlten gänzlich. Das Frühstück war gut, mit frischen und hochwertigen Zutaten, die Lage des Hotels ist sehr gut. Dennoch kann ich sagen, dass das Preis Leistungsverhältnis nicht passt. Lieber noch 1-2 Hundert Euro draufzahlen und in ein WIRKLICHES 5 Sterne Haus......davon gibt es in London einige....
5 out of 5
Recommended
for Everyone
by A verified traveler from milano

Ottima posizione, ottimo servizio

Posted Jul 21, 2015
Pros: La posizione e la colazione
Cons: Niente!
Location: A pochi minuti a piedi si arriva ovunque. Altrimenti un taxi per pochi pound ti porta più lontano.
Siamo andati per un lungo weekend in quattro in una camera quadrupla. Veramente spaziosa e confortevole, il personale molto gentile. Da consigliare la colazione, eccezionale!
4 out of 5
Recommended
for Everyone
by A verified traveler

service

Posted Jul 18, 2015
Location: buckingham palace, picadilly circus, oxford/regent shopping, shepherd market, access to green park tube
excellent staff service; concierge staff was exceptional. FYI, surprised that the hotel charged $22 for outlet converter. Great central location in London.
5 out of 5
Recommended
for Couples
by A verified traveler from North Canton, OH USA

high class, great location

Posted Jul 13, 2015
Pros: Location, service
Cons: Price
Location: Near Trafalgar Sq., Buckingham Palace, Westminster Abbey, shopping.
Very centrally located, did not even use the Tube, could walk everywhere we needed to go--but not Tower of London. High class, but our room (Deluxe) was a little cramped. Price quite high for size of room. Bar and service excellent. Very helpful staff
5 out of 5
Recommended
for Everyone
by A verified traveler from São Paulo

Great Hotel ! Fantastic location!

Posted Jul 12, 2015
Pros: Exellent location, staff very polite and willing to help, rooms are very clean, silent and comfortable
Location: Excelent location, green park tube station just around the corner. Walking distance to Picadilly Circus, Buckinghman Palace, Hyde Park
This is a fantastic hotel, with great location, comfortable, silent and very clean rooms. Can't wait to go back !!
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent stay at May Fair

Posted Jun 30, 2015
Pros: Clean, quiet, great position and outstanding staff. Could not fault anything
This was an excellent stay in every respect. Room was perfect, the staff could not be more helpful and the location is great for a stay in London
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Enjoyable food was good. Breakfast wasn't great abut hap hazard there wasn't much fried breakfast when I was there and for £30 felt it wasn't worth it
3 out of 5
by A verified traveler from London

let down...

Posted May 20, 2015
Great location, nice foyer and excellent staff. Not enough lifts. Constant queues at the lifts at busy times in the evening and morning. Standard room has very poor shower. Too much noise from the corridors can be heard from the room. No chance of having a sleep in the morning.
3 out of 5
by A verified traveler from Midlands

First impressions always count

Posted May 19, 2015
Pros: Apart from the first encounter, the customer service
Cons: Flooding issue (see above) needs addressing
Location: St James' Park and the Ritz at your doorstep - recommended by the way - theatres and bars many of. Just a great position to stay whilst in London.
We were a party of four ladies pleasantly greeted on arrival. I was then ushered toward the reception desk, on route the assistant decide to assist another client before we reach the desk. This enquiry took 7 minutes of our waiting time. My mother was very tired from our long journey and need to rest and be comfortable, so I was anxious about that and being kept waiting for so long. But until this time i hadn't as yet encountered the need to give the hotel a credit of £100 from my card 'incase of using the extra facilities', but this was a requirement at the Mayfair, this was disappointing. Is this company policy? The bedroom was comfortable, what you'd expect from the Mayfair. However when the shower was used the water flooded the bathroom floor. This is a health and safety issue needing to be addressed. The beds were most comfortable, which saved the day.
3 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia.

Good location. Friendly staff.

Posted May 12, 2015
Overall good experience however very complicated and customer unfriendly invoicing system. Very difficult to understand the bill breakdown.