Ratings based on 28 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Sep 27, 2014
Beautiful location for a hotel. The staff was outstanding! Room space was a bit of a challenge. Pricing for breakfast and at the lounge was a bit ambitious.
by A verified travelerfrom Australia
What should have been FabPosted Sep 21, 2014
Pros: flowers concierge conservatory magazines
Cons: menu cleanliness
Location: great location park magic restaurants and cafes fab
2 beds joined together..when pulling apart..bottles and rubbish under bed could not open cupboards as suitcases in way..dusty cramped breakfast dead food..nothing buoyant or fresh dust bowl really disappointed staff lovely
for Everyoneby A verified travelerfrom austin texas
We Felt like royaltyPosted Sep 19, 2014
We were treated like royalty! Every need we had was addressed perfectly. The room was beautiful, clean and comfortable. The restaurant was a really special treat not to be missed. We will definitely stay here again.
for Business Travelersby Ianfrom Sydney
Outstanding servicePosted Aug 15, 2014 on Hotels.com
This hotel is in an excellent location, directly opposite Kensington Gardens on Kensington Road. The hotel staff excel at service. The room was a little on the small side, but very well appointed. The only complaints would be the noisy kids in the room next door and the hot water took an eternity to reach the tap!
for Business Travelersby A verified traveler
Posted May 16, 2014 on Hotels.com
for Everyoneby Rachelfrom Norfolk
Excellent HotelPosted Apr 21, 2014
Pros: Best thing was location to Royal Albert Hall and helpful staff.
Stayed for one night as had tickets for concert at Royal Albert Hall. As soon as arrived all staff were friendly and attentive. Room was small but had everything we needed and was very clean. Best hotel we have ever stayed in and will visit again.
for Everyoneby simonfrom grantham lincolnshire
special our timePosted Apr 18, 2014
Pros: nothing was too much trouble and every member of staff had a genuine smile for us.
Cons: tea and coffee facilities in room
Location: harrods,kensington palace, royal albert hall all on the doorstep. hyde park extremely close. oxford street only a short walk across hyde park.
from arriving at the hotel until we left we were treated as though we were the only guests in the hotel making us feel like royalty. amazing hotel and staff.
for Personal Eventby Margiefrom Boston
By far the best hotel I have ever stayed at!Posted Feb 19, 2014 on Hotels.com
The staff were beyond anyone's expectations. Charming hotel. Will return!
Recommendedby A verified traveler
Posted Dec 16, 2013 on Hotels.com
Recommendedby Lisa Ifrom SF
Great hotelPosted Dec 13, 2013 on Hotels.com
Too busy to enjoy hotel.