Ratings based on 22 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby Rachel from Norfolk
Excellent HotelPosted Apr 21, 2014
Pros: Best thing was location to Royal Albert Hall and helpful staff.
Stayed for one night as had tickets for concert at Royal Albert Hall. As soon as arrived all staff were friendly and attentive. Room was small but had everything we needed and was very clean. Best hotel we have ever stayed in and will visit again.
for Everyoneby simon from grantham lincolnshire
special our timePosted Apr 18, 2014
Pros: nothing was too much trouble and every member of staff had a genuine smile for us.
Cons: tea and coffee facilities in room
Location: harrods,kensington palace, royal albert hall all on the doorstep. hyde park extremely close. oxford street only a short walk across hyde park.
from arriving at the hotel until we left we were treated as though we were the only guests in the hotel making us feel like royalty. amazing hotel and staff.
Recommendedby A verified traveler
Posted Dec 16, 2013 on Hotels.com
Recommendedby Lisa I from SF
Great hotelPosted Dec 13, 2013 on Hotels.com
Too busy to enjoy hotel.
for Everyoneby A verified traveler
Posted Dec 9, 2013
for Couplesby CHM from Surrey
Great location with a lot of historyPosted Nov 25, 2013
Pros: The history and the architecture.
Cons: The secondary glazing either needs to be updated or improved.
Location: Pretty location and Kensington Palace is just across the road.
I booked this hotel to celebrate our anniversary and both my husband and I loved the beautiful building and quirky communal rooms. Very friendly and helpful staff and everything was extremely clean and smart. One downside was that the room that we were staying in was situated at the front of the property on to the road. Unfortunately the secondary glazing was very poor and every noise from outside could be heard. Also the windows let in terrible draughts and it was extremely chilly at the side of the room. Such a shame as the room looked over the park and was very pretty.
Recommendedby JetKat from London
Posted Oct 30, 2013 on Hotels.com
This is exactly what you hope to find in a London hotel: a great period building, wonderful interiors, perfect location and a lovely, helpful staff.
for Everyoneby A verified traveler from UK
Excellent hotel near Royal Albert HallPosted Oct 26, 2013
High quality experience, service at a great hotel and very enjoyable concert at the Royal Albert Hall near the hotel!
for Couplesby Pollywink
Absolutely perfect.Posted Oct 11, 2013
Pros: Absolutely everything - the staff, the room, the location - everything.
Cons: Honestly - nothing that I can think of.
Location: The location was perfect. The hotel is directly opposite Kensington Palace and there are so many beautiful restaurants and shops nearby.
We stayed at the Milestone for 2 nights - we had just got married and the staff could not have made us feel more special. The hotel is so intimate and although they cater to your every need, they are not overbearing. On our wedding night we came back to our room to find rose petals everywhere along with chocolate covered strawberries. It was beautiful - such a lot of thought had gone into it. We had drinks in the lounge whilst listening to the pianist playing and singing lovely songs. Our stay just wasn't long enough and can't wait to go back for our anniversary next year!
Recommendedby patrick from USA
incrediblePosted Oct 11, 2013 on Hotels.com
Incredible hotel Brilliant staff and excellent location