Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Excellent FacilitiesPosted Dec 6, 2014
Pros: The Staff
Cons: Furniture need to be upgraded
Location: Walk in the park or shopping witin waking distance Underground not far from hotel
Pleasant hotel great staff close to city center and attractions. The only thing that needed is better mattresses and upgrading of the furniture in the room
for Getaway With Friendsby sonjafrom Pengilly, MN
Fabulous!Posted Oct 17, 2014 on Hotels.com
The staff is competent, caring and cheerful! We greatly enjoyed our stay.
by A verified travelerfrom Hong Kong
Helpful staffPosted Oct 13, 2014
Pros: Helpful staff
Cons: Toilet facility
Location: at the Hyde park, great location. walking distance to shopping area
The staff are nice and the location is great. But the toilet facility is not gd as it only have a bath tub but no shower place. the toilet easily got flooded after shower.
for Business Travelersby Clarefrom Dublin
Old world glamour; Outstanding staff & servicePosted Oct 1, 2014 on Hotels.com
This is the finest hotel I've ever stayed in in London. In a world of bland, anonymous, identikit business hotels, The Milestone is a world apart. It feels like the sort of glamour and opulence royalty would have enjoyed a century ago, all dark wood and plush fabrics; the building itself is a dream. I didn't get to enjoy much of it beyond my bedroom, but the bar and breakfast room looked lovely, and there's a small resistance swimming pool, sauna etc. in the basement which looked inviting. The bedroom was as plush as elsewhere; heavy drapes, sumptuous sheets, fluffy towels in the classical bathroom. But what really makes The Milestone so ultimately *wow* is the staff and their attention to detail. From checkin, Katie at reception was without doubt the most courteous and welcoming hotel representative I've ever encountered; it felt like arriving to a friend's home who welcomed me back after years away. As well as offering a tour of the hotel, she personally showed me to my room, which was filled with little token gifts - cookies, sweets, a hand-written card welcoming me to the hotel, a freshly lit floating candle in the bathroom. When I ordered room service, the equally courteous and warm staff member told me my glass of wine was complementary. I long ago tired of having to travel to London for business; next time, I'm looking forward to it, as long as I can go back to The Milestone again!
for Everyoneby A verified traveler
Posted Sep 27, 2014
Beautiful location for a hotel. The staff was outstanding! Room space was a bit of a challenge. Pricing for breakfast and at the lounge was a bit ambitious.
for Business Travelersby Pontieuxfrom Champigny
Juste le top du topPosted Sep 24, 2014 on Hotels.com
A choisir les yeux fermés. Magnifique hotel
by A verified travelerfrom Australia
What should have been FabPosted Sep 21, 2014
Pros: flowers concierge conservatory magazines
Cons: menu cleanliness
Location: great location park magic restaurants and cafes fab
2 beds joined together..when pulling apart..bottles and rubbish under bed could not open cupboards as suitcases in way..dusty cramped breakfast dead food..nothing buoyant or fresh dust bowl really disappointed staff lovely
for Everyoneby A verified travelerfrom austin texas
We Felt like royaltyPosted Sep 19, 2014
We were treated like royalty! Every need we had was addressed perfectly. The room was beautiful, clean and comfortable. The restaurant was a really special treat not to be missed. We will definitely stay here again.
for Getaway With Friendsby samfrom lincs
AmazingPosted Sep 18, 2014 on Hotels.com
wow what a wonderful hotel - lovely rooms ,comfy beds and very accommodating staff- pure Luxury
for Business Travelersby Ianfrom Sydney
Outstanding servicePosted Aug 15, 2014 on Hotels.com
This hotel is in an excellent location, directly opposite Kensington Gardens on Kensington Road. The hotel staff excel at service. The room was a little on the small side, but very well appointed. The only complaints would be the noisy kids in the room next door and the hot water took an eternity to reach the tap!