Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
86% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for Alexandra Palace

Posted Oct 21, 2014
Pros: Close location to Alexandra Palace as we were going to a gig there.
Cons: The rooms are a little tired and small but are clean and tidy and had everything you could need for an overnight stay
Good basic hotel in central position for Muswell Hill/ Alexandra Palace about 15-20 minute walk to the underground tube station. Close to ATM, food, pubs. On quite a busy road so not sure how good it would be in the summer with a window open as we were at the front of the hotel. For our stay this was not an issue as was October. As breakfast extra cost, we went to one of the cafes nearby. If coming by car parking could be an issue as there are not many parking spaces reserved for the hotel but you could probably find spaces on the street. Staff friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, great helpful staff

Posted Sep 29, 2014
Stayed there after a gig in Ally Pally. Staff were great and bought ironing board to room after we requested one. We upgraded to a luxury room which was right at the top of the hotel and glad we did. Well worth the money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Well located close to shops,restaurants, cinema

Posted Sep 1, 2014
Pros: Location close to buses. Quiet and comfortable
Cons: Lift necessary
Location: Cinema, cafés ,shops ,restaurants bus to nearest tube station. Alexandra Palace and Park close by
Pleasant stay. Quiet hotel .very clean . Comfy bed
3 out of 5
Recommended
for Couples
by A verified traveler from Ipswich

Refurbishment next year

Posted Aug 3, 2014
Pros: Comfortable bed would have liked King size Reasonable price Clean Staff easy to talk to and attentive
Cons: See above
Location: Close to Café Rouge, the church hall that was used as a theatre for Theatre in the Square,a park where picnics were held and games played
My wife and I had a pleasant one night stay in room 118. Staff informed me that the hotel was been refurbished next year. Some items that require attention that were evident during our stay were:- 1) The old sash windows were in poor condition, no double or triple glazing 2) Insufficient ventilation during the hot night we stayed (we left the bathroom fan on which was not sufficient) 3) The TV could not be angled so that you could view it from the sofa head-on. OK from the bed. 4) I had to help my wife get out of the bath, it was too slippery and the bath handles not in the right place for lifting oneself up 5) The shaving mirror had 4 small bulbs each side which made it more difficult to see how well I was shaving. Lamps at the side of a mirror need to be horizontally angled towards the face or angled & separate from the mirror (as provided for actors make-up) 6) Lift to get up to the room as my wife climbs stairs very slowly
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Suffolk

Good position just off Muswell Hill main shops

Posted Jul 27, 2014
Good basic hotel in central position for Muswell Hill. Road quite noisy at front in summer when need window open, and no lift. Would ask for room at back on ground or first floor if went again, but generally would recommend if staying in this area.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey, USA

Nice hotel

Posted Jul 12, 2014
Pros: The friendly and helpful staff.
Cons: Would love internet in my room. A light free breakfast would be nice.
Location: Didn't explore too much but very close to ATM, food, pubs.
Good overall experience. Very clean. Comfortable beds. No air conditioning in room but it always gets cool at night so an open window usually cools down the room. Free internet in lobby, doesn't work in room. They offer breakfast every morning for a fee. 15-20 minute walk to the underground tube station. Close to ATM, food, pubs. Nice area.
5 out of 5
Recommended
for Business Travelers
by mayer from monsey ny

it a great hotel

Posted Jul 7, 2014 on Hotels.com
Its beautiful hotel i do recommend it for all
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but didnt have the overall finish

Posted Jul 4, 2014
A bit too far from the tube but overall a good hotel. Very helpful staff who were willing to help and provide us with info. Our Room which was a twin was spacious and beds comfortable but overall it didn't have the finish such as chipped wood work and marks on the walls. Would stay again but for a slightly cheaper price. Overall a slightly better than average stay.
5 out of 5
Recommended
by A verified traveler

Posted Jul 2, 2014 on Hotels.com
fantastic service staff as usual especially sonia in housekeeping wonderfull
3 out of 5
by Lex from Calgary Alberta Canada

I had a nice stay but a little disappointing.

Posted Jul 2, 2014
Pros: Most of the staff was helpful and friendly. The bed was comfortable. The area is quiet and very pretty.
Cons: There is no lift/elevator, slow internet and no air conditioning. The bathroom was very small but it worked.
Location: Alexandra Park is in the area. Some small shops and restaurants/fast food places. It is about an hour outside the main part of the city.
I was very comfortable and generally happy just a little disappointed with some of the things. The pictures are not at all what it looks like. The internet was slow. There was NO LIFT/ELEVATOR. The staff was okay except for a few they were very rude to us when it came to certain things but the other staff was excellent. The room was small but perfect when you don't spend much time there. The bathroom was very small only a shower and a very small shower at that. The bed was comfortable but the blinds let in a lot of light in the morning. My tv had cable issues and was eventually fixed. And there was NO AIR CONDITIONING. That was a let down because it was so hot. It is about an hour to get into the city. Overall I had a nice stay. I wasn't there to stay in the hotel I was there to city the beautiful city. I would recommend it. But to go in there not expecting the best but expecting it to be enough. I enjoyed my stay in this hotel and would love to visit again I would personally just choose somewhere else to stay.