Ratings based on 639 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Heraklio Crete Greece

Excellent hotel, would defiantly recommend.

Posted Aug 19, 2014
Pros: Everything!!!!
Location: The location is not very close to the main attractions however local buses and underground are a sort distance away.
Our experience at London was grate and also this hotel was the best option we had.
1 out of 5
by A verified traveler from Warrington

modern hotel but bad management

Posted Aug 18, 2014
Pros: definatley not the staff
Cons: staff and management need courses on customer care
Location: not far from tube stations, decent restaurants nearby
stayed her for 2 nights, got woken by fire alarm on first night, not just once but constantly for 90 min period 3-4.30 am, staff could not handle the chaos this ensued, Was promised full nights compensation by night manager only to have this cancelled when booking out, Did email manager and had one reply, sent 2nd email explaining I was still not happy and he has'nt replied after a week, not impressed at all
1 out of 5
by A verified traveler

Bad management

Posted Aug 16, 2014
Worst night I have ever spent in a hotel promised full refund by night manager but day manager would not honour the agreement. Mansgement not to be trusted
4 out of 5
Recommended
for Everyone
by A verified traveler from Nice, France

Nice hotel, great staff...

Posted Aug 8, 2014
We arrived too early for the check in.. but we could leave our luggage in the storage. By the time we could have a lunch et in the restaurant. . Very affordable. . but their breakfast is a bit expensive. . Buses and train few second walk from the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from West mids

Quiet London hotel

Posted Aug 5, 2014
Little further than I thought from tube station. Expensive breakfast but clean and comfortable. Would stay here again for the price
3 out of 5
by A verified traveler from Oman

Centrally located for east London stay

Posted Aug 4, 2014
The room was a smaller than expected for the price, brand and location. Reasonable amenities in the room. The main window was jammed and couldn't be closed even when air conditioning was running. Staff was fine but business-like. Room service pricing similar to bigger more known chains.
1 out of 5
by A verified traveler

Posted Jul 30, 2014
None of our devices could connect to the Internet. The hotel staff were woefully unhelpful. The standard line was, "You are the first to complain about our new wifi." They were convinced it was due to our error until the manager realized the next morning that there was, indeed, a problem. No apologies, no nothing. This is the second time we've been to this hotel, but it will be the last.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oshawa Ontario Canada

London July

Posted Jul 30, 2014
The weather was cold and rainy but the RE was great. Room was nice and bed was fine. Front desk staff were hit and miss. Some too busy to help and others not very knowlegable of the area. They seemed over taxed.
2 out of 5
by A verified traveler

Very noisy

Posted Jul 29, 2014
Pros: Well equipped..
Cons: The double glazing. Check out .........it took ages!
Location: Very busy and noisy main road.
Arriving very hot, and absolutely shattered, we felt we could have slept on a clothes line.....but the noise in the room was deafening!!! We closed the windows but could still easily hear people's voices in the street and the traffic noise was mind blowing. Needless to say we didn't have a wink of sleep all night!!! When I told the receptionist when we checked out she didn't seem a bit bothered.....just said if you had requested a quiet room we would have given you one! Not recommended if you want to sleep. Silly me for thinking that that was what you book into a hotel to do !!!
5 out of 5
Recommended
for Everyone
by A verified traveler from W Yorks

Enjoyed

Posted Jul 27, 2014
Lots of local life nearby,good pubs and restaurants.Hotel v clean,room comfy and staff friendly.Stayed now 4 times and each time pleasure.Good price for 4☆ in London.