Ratings based on 799 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by P from UK

Limited Facilities

Posted Apr 15, 2014
Pros: Room was ok, but too small to be described as comfortable .
Cons: A second bar would help (the lounge is little more than a day room with no bar facility) .
During our stay the bar/restaurant was closed for a private function . Since there was only one bar in the hotel this meant that at the end of our night out we were confined to our very small room , with only room service available (and it took 2 calls to get room service to deliver) . We basically paid premium rates for budget services, so if you are staying here I advise checking that the advertised services are actually available. When I book a room the price I am prepared to pay is based upon the services I expect to be available - I certainly would not have booked the room if I had known the bar would not be available to guests.
4 out of 5
for Couples
by A verified traveler

Nice Hotel on a nice street

Posted Apr 14, 2014
Pros: the location
Cons: the clarity of the bookings, services, etc. When we arrived we were not sure what was included in the price we paid
Location: great location. we picked the hotel because of the location
very good, very good, very good. But not excellent
3 out of 5
by jon from Auckland

Good location

Posted Apr 7, 2014
Great location for tripping around london without all the issues of being in the cbd. The rooms are small but tidy. Bring your own shampoo, soap etc as the supplied is an in all one shampoo body wash and doesn't really do either job as well as you would hope. If you need an iron, you need to call reception.
5 out of 5
for Everyone
by A verified traveler

Great, well-priced London hotel in Sth. Kensington

Posted Apr 1, 2014
Pros: Clean, elegant rooms, a terrific staff and close to everything!
The Regency Hotel in South Kensington is a recently renovated hotel in clearly one of the more fabulous parts of London. Very close to the Underground (Tube) and buses. The immediate area has an abundance of bars and restaurants, is close to the V&A and Natural History Museums and a short walk to Kings Road, Chelsea.
4 out of 5
for Everyone
by London_Stay from New York

Modern furnishings, clean

Posted Mar 25, 2014
Pros: Most staff were pleasant and helpful.
Cons: Training for some reception and concierge staff is desperately needed. Mainly customer interfacing, social skills.
Location: Great location.
Nice hotel, clean newly furnished rooms made it a pleasant place to stay. However they do turn off the airconditioning and fan units till late into the summer to save on electricity. Reception said they could not do it and had to get special maintenance to turn it on, which turned out to be untrue.
5 out of 5
for Everyone
by Rachel from East Yorkshire

Excellent location for various attractions

Posted Mar 25, 2014
Pros: Clean, good location and helpful staff
Cons: Get the second lift working
Location: Natural History Museum, V&A Museum, Knightsbridge
Was a quick trip down to London for a night, we visited the Natural History Museum, V&A Museum, Knightsbridge and see The Bodyguard with the amazing Beverley Knight.
4 out of 5
for Everyone
by Simon from Yorkshire

Great location Hotel

Posted Mar 24, 2014
Pros: Location
Cons: Better shower in room 525
Location: Everything is in distance from this hotel - Recommend Bella Italia & Goucho Steak House - Great Meals! London Dungeons and Billy Elliot is a must also
Great hotel, perfect for touring London. Great local restaurants and cafes all in walking distance. Natural History Museum next door - Perfect!
4 out of 5
for Everyone
by TLC from west yorkshire

Nice hotel great location

Posted Mar 20, 2014
Great location to the tube stations and a per effect hotel thanks
5 out of 5
for Everyone
by Tom from Newcastle

Fantastic, Efficient and Friendly!

Posted Mar 18, 2014
Pros: Cleanliness of rooms and hotel and friendly staff
Cons: more sound proof windows
Location: fantastic, very close to surrounding bars, shops etc.
Very helpfull staff, room was was nicely furnished with very confortable bed. Brilliant location, walking distance to great resteraunts and bars, would very much reccomend it to anyone - families, commuters, business users etc
4 out of 5
for Everyone
by A verified traveler from houston, tx

Great hotel quiet location

Posted Mar 15, 2014
Staff was friendly and helpful and hotel is in a great location- lots of activity during the day and peaceful at night. 10 min walk from the tube. I'd definitely stay here again!