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Reviews of 100 Queen's Gate Hotel London, Curio Collection by Hilton

5 out of 5
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queens Gate, South Kensington, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 295 out of 576 reviews" "
Rating 8 - Good. 149 out of 576 reviews" "
Rating 6 - Okay. 62 out of 576 reviews" "
Rating 4 - Poor. 41 out of 576 reviews" "
Rating 2 - Terrible. 29 out of 576 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Traveled with group
This was BY FAR one of the ABSOLUTE BEST hotel experiences we have EVER had!! My friend and I have traveled together for over 30 years and have never experienced anything quite like this. The moment we got out of our car, our bags were magically swept away into the lobby. We felt like ALL the employees were tripping over each other trying to make us happy. We were treated like celebrities from the second we got there. The breakfast and high tea were AMAZING and my favorite part was my server, Sadman. I have a LOT of food allergies and he made sure I could not only eat, but eat VERY well for my entire stay. PLEASE GIVE THAT MAN A RAISE!! The bar downstairs is someplace I would travel far, to experience again!! We can’t wait to come back!!
Stayed 2 nights in Apr 2024
Response from Tihomir Totev on Apr 16, 2024
Dear Monica,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, but make sure to ask for a room not on ground floor (it’s noisy in morning)
Stayed 3 nights in Apr 2024
Response from Tihomir Totev on Apr 9, 2024
Dear Brian,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Jayen, Monroe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a very convenient location near south Kensington station. Staff was fantastic. Extremely polite and helpful. A true delight. Would certainly recommend it
Stayed 2 nights in Mar 2024
Response from Tihomir Totev on Apr 2, 2024
Dear Jayen,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

MARICELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general pretty nice, liked a lot, however the room is ver y small Great service, great internet, pretty nice breakfast, nice calm neighborhood.
Stayed 3 nights in Mar 2024
Response from Tihomir Totev on Apr 1, 2024
Dear Maricela,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Debruyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply spectacular hotel.
Stayed 3 nights in Mar 2024
Response from Tihomir Totev on Apr 1, 2024
Dear Debruyn,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Mar 2024
Response from Tihomir Totev on Apr 1, 2024
Dear Amelia,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tihomir Totev on Mar 20, 2024
Dear Charlotte,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100 queens gate hotel is quintessential of London. The architecture of the property to the interior is very well thought out. The staff is unbelievably friendly and, accommodating. The bed mattress could’ve been better, it felt hard.
Stayed 1 night in Mar 2024
Response from Tihomir Totev on Mar 13, 2024
Dear David,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

Oğuzhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service can be improved. Otherwise great experience.
Stayed 10 nights in Feb 2024
Response from Tihomir Totev on Mar 12, 2024
Dear Oguzhan,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards

10/10 Excellent

Kizzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a lovely hotel! Very informative staff. Friendly and welcoming place.
Stayed 1 night in Mar 2024
Response from Tihomir Totev on Mar 5, 2024
Dear Kizzy,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Jean Paul

Stayed 1 night in Mar 2024
Response from Tihomir Totev on Mar 5, 2024
Dear Jean Paul.On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly team and rooms presented well. The ESQ bar is excellent.
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on Mar 5, 2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a Hilton Honors member so I have come to expect exceptional service from Hilton and Hilton affiliates. My stay at this hotel was exactly what I had hoped it would be. The staff are professional as expected but what was above and beyond the usual experience is how warm and welcoming they were. I was greeted outside by a bellhop who assisted me from my black car with my luggage. The property is fabulous outside, and stands out in the elegant neighborhood of South Kensington. Inside is beautifully outfitted and pristine with updated amenities. The rooms are quite small but clean and well equipped with basic needs. The kettles are clean. The beds are comfortable. There are no microwaves. The menu is simple and the food and food service staff are helpful. Their tearoom, Botanica, is beautiful. The tea service is very affordable (under 50 GBP without champagne) in comparison to other hotels/tea rooms in the area. They do hold an incidental charge on your card (50 GBP/night) which is standard. Charges to your room are deducted from this hold and you are returned the difference after checking out. South Kensington is considered 'posh' and for good reason. There are countless highly rated restaurants and bakeries within walking distance. The Natural History Museum is a very short distance away (book your ticket online to avoid lines). This is where I will be staying when I return to London.
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on Mar 5, 2024
Dear Monique,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

Radames, Briarwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe hotel
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on Mar 5, 2024
Dear Radames,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Jane Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Tihomir Totev on Feb 19, 2024
Dear JaneOn behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night. Have stayed before. Very friendly check-in and room was good (deluxe queen) and quiet (on 5th floor). Breakfast was very busy and staff struggled to keep everything available during the peak time. Good location, close to Hyde Park, museums, lots of dining options.
Stayed 1 night in Feb 2024
Response from Tihomir Totev on Mar 5, 2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

4/10 Poor

Edmond

Stayed 2 nights in Feb 2024
Response from Tihomir Totev on Mar 21, 2024
Dear Edmond,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Excellent

charbel

Stayed 2 nights in Feb 2024
Response from Tihomir Totev on Mar 20, 2024
Dear Charbel,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

Sarah-Jane

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A fabulous stay, great service and particularly good cocktails. Perfect location for dining, sight seeing, and shopping. Would definitely be back.
Stayed 2 nights in Feb 2024
Response from Tihomir Totev on Feb 5, 2024
Dear Sarah,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfasts and lovely helpful staff
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Carolyn,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

6/10 Okay

sarah

Traveled with partner
Liked: Cleanliness, staff & service
Not a 5 star property. The location is excellent however everything else lacks lustre. The beds are extremely uncomfortable claiming to all be memory foam however these beds are not, this is the most uncomfortable bed I have ever experienced in a hotel let alone a 5 star hotel, pillows are clumpy and the up keep of the room is not 5 star. Tiles broken in the bathroom, shower head broken , bar fridge cabinet broken.
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Sarah,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

4/10 Poor

Zviad

Business traveler
Disliked: Amenities, property conditions & facilities
I was given the different room, which had practically no window, hardly a queen size bed (instead of promised king size one). Breakfast was limited, worse than in a 3 star hotel. During the check in I my card was charged 200 GBP for "deposit". During check out, they told me that unused deposit will be released, but nothing was deposited back to my card!
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Zviad,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Kensignton area. Wakable to two train (underground) stations. Very quiet with cute stores, restaurants and bakeries. The service at the hotel is very good and the staff is very kind. Totally recomend this hotel.
Stayed 5 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Johanna,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

Aisha

Stayed 1 night in Jan 2024
Response from Tihomir Totev on Mar 21, 2024
Dear Aisha,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

2/10 Terrible

Angela

Traveled with partner
The superior queen room we had was at the end of a very long dark corridor, the room was very small had no natural light was very hot despite us turning the thermostat down to 17, felt like there was no air in there. The bed was hard and you can feel and hear the springs inside moving. After this experience I definitely wouldn’t stay here again despite the rest of the hotel being quite pleasant and would not recommend these dark small rooms to anyone.
Stayed 2 nights in Jan 2024
Response from Tom on Jan 28, 2024
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton.I would like to personally thank you for taking the time to share your experience with us. Our guests feedback is always very important to us as we use it to be constantly striving to improve our services at the HotelWe are saddened to hear that certain elements of your stay did not meet your expectations. Rest assured your feedback will be shared with the relevant management teams to look into and put the relevant changes in place to improves these areas mentioned.We as the 100 Queens Gate Hotel value our guests experience and we hope we get another opportunity to host you and show you the high standards we strive to achieve.Many Warm Regards,Thomas EdwardsGuest Relations Manager

10/10 Excellent

Peter

Stayed 1 night in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Peter,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Room was lovely, very clean and enough space for two people (twin beds) Bathroom was excellent, especially the shower, fantastic water pressure! Breakfast was perfect, actually sad to have only one option now I'm back at home. All the staff were friendly and very helpful, would definitely stay there again
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Polly,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Guest,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it !
Loves it love the vibe a style was very posh but not uncomfortable can’t wait to go back !! the bar was great and food was priced well for London !
Stayed 1 night in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Dean,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Good

melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Girls on tour
Great location for museums and Albert hall lots good restaurants nearby, staff excellent rooms good beds very hard only thing that spoiled it - great cocktails
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Melanie,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
booked based on reviews, and I must recommend this hotel. Both its location, close to tube and able to walk to the Royal Albert Hall was great. We had a room upgrade, but honestly could not see what the upgrade was, but apart from that the room was lovely, contemporary, with mini fridge and water available. would stay again
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Nadia,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Lottie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Jan 2024
Response from Tihomir Totev on Apr 16, 2024
Dear Lottie,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Remco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff made you feel welcome. Special thanks to Rosie at reception for her great service
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on Jan 17, 2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

10/10 Excellent

Kenny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I love this beautiful hotel. Everything is absolutely great.
Stayed 3 nights in Jan 2024
Response from Tihomir Totev on Jan 17, 2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tihomir Totev on Jan 17, 2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tihomir Totev on Jan 17, 2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

10/10 Excellent

Alusi

Stayed 4 nights in Jan 2024
Response from Tihomir Totev on Jan 31, 2024
Dear Alusi,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tihomir Totev on Jan 17, 2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

4/10 Poor

Sina

Liked: Cleanliness
Disliked: Staff & service
The hotel is clean and located in a nice area. The rooms are tiny and the mattresses very uncomfortable. The breakfast was included for us and service was a disaster. We waited until our food was cold to get a cup of tea or coffee every single day. Room service food was horrible. Overall it's a basic hotel that I would most certainly not call a 5 star hotel. If you are looking for 5 star service and comfort as well as food you are better off staying somewhere else.
Stayed 6 nights in Dec 2023
Response from Tom on Jan 1, 2024
Dear Sina,Thank you for sharing your recent experience at 100 Queens Gate Hotel. Your feedback is truly valuable to us, and we sincerely apologise for the aspects of your stay that did not meet your expectations.We're pleased to hear that you found our hotel clean and appreciated its location. However, we regret that the room size and mattress comfort fell short of your preferences. Your comments regarding the breakfast service and room service are disheartening, and we extend our sincerest apologies for the inconvenience and disappointment caused. Rest assured, we have addressed these issues with our team to ensure prompt and attentive service, especially during breakfast hours, and to enhance the quality of our room service offerings.We strive to provide a seamless and exceptional stay for all our guests, and your feedback highlights areas where we need to focus and improve. Your comments regarding our classification as a 5-star hotel are taken seriously, and we are continuously working to elevate our service standards to meet and exceed expectations.We would be grateful for another opportunity to showcase the true essence of our hospitality. Should your travels bring you back to this area, we hope to have the chance to restore your confidence in our hotel.We truly hope we get given the opportunity to once again host you at the 100 Queens Gate to showcase the high standards we strive to achieve.Warm regards,Thomas EdwardsGuest Relations Manager100 Queens Gate Hotel

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Tom on Jan 1, 2024
Dear Edward,We hope to welcome you back to the 100 Queens Gate again soon.Warm Regards,Guest Relation Manager

10/10 Excellent

STEPHEN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tihomir Totev on Dec 18, 2023
Dear Stephen, thank you so much for your amazing feedback. We are happy to hear that you have enjoyed your stay with us and we hope your next stay is around the corner. Kind regards,

4/10 Poor

Jonathan

Stayed 7 nights in Dec 2023
Response from Tihomir Totev on Dec 18, 2023
Dear Jonathan, we were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
This property was exceptional.
Stayed 4 nights in Oct 2023
Response from Tihomir Totev on Nov 29, 2023
Dear Kathleen, thank you for your amazing feedback. We are do delighted to hear that you have enjoyed your stay with us and that you loved the property. We cannot wait to welcome you back in the nearest future. Kind regards,

8/10 Good

Lori

Liked: Property conditions & facilities
Hotel was nice, quiet room good service.
Stayed 5 nights in Nov 2023
Response from Tihomir Totev on Nov 20, 2023
Dear Lori, thank you so much for the lovely review and that you have enjoyed our hotel and found the room and the service up to your standards. We look forward to welcoming you back very soon. Kind regards,

6/10 Okay

Mark

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tihomir Totev on Nov 19, 2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

8/10 Good

Cindy

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Tihomir Totev on Nov 17, 2023
Dear Cindy, thank you for your positive feedback. We are happy to hear that you have enjoyed you stay with us. We hope to welcome you back very soon! Kind regards

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Because we booked through Hotel.com we were given a basement room under the lobby which was very noisy in the mornings as people rolled their roller bags across the floor. Then we left for a weekend in Bath and when we returned on Sunday (Nov 5) for one night we were given a windowless room between the 1 and 2 floor. It's a lovely hotel, but the rooms they gave us were terrible.
Stayed 1 night in Nov 2023
Response from Tihomir Totev on Nov 13, 2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards, Tihomir Totev

6/10 Okay

collin

Stayed 3 nights in Nov 2023
Response from Tihomir Totev on Nov 13, 2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

4/10 Poor

jennifer

Stayed 3 nights in Nov 2023
Response from Tihomir Totev on Nov 29, 2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at 100 Queens Gate
Our stay at 100 Queens Gate in London was excellent. Superbly located in a safe& beautiful neighbourhood, the staff were very warm and welcoming at all points during our stay. Our room was lovely, quiet and matched the description and photos. We were able to easily access the tube (2 nearby stations) and it’s walkable to many parks, pubs and lovely restaurants. A+, would totally stay here again.
Stayed 2 nights in Nov 2023
Response from Tihomir Totev on Nov 12, 2023
Dear Frederick, we really appreciate your positive feedback. We are very happy to hear that you have enjoyed your stay with us and we hope to welcome you back in our property very soon! Kind regards,