Ratings based on 2,404 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Je recommande fortement !

Posted Apr 29, 2015
Excellent hotel, rien à redire ! Peut etre un peu loin du centre ville à pied mais il y a un arret de bus à coté :)
4 out of 5
Recommended
for Families
by A verified travelerfrom sutton coldfield

Posted Apr 29, 2015
Pros: location
Cons: more friendly reception staff
Great location, excellent breakfast although disappointed that kippers/fish weren't on the menu. Reception staff a little off-hand, concierge were very helpful and keen to please. I ordered a bottle of champagne prior to visit and had to remind them as it wasn't in the room. Not sure we got the upgrade we were promised either.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,good location

Posted Apr 28, 2015
Pros: Location, size, rooms
Cons: We stayed two times, the room on the first time needed some maintance and it was a little noisy The second time we had a better room
Location: Shopping, good restaurants, walking, the tourist buses stop just next door
We enjoyed our stay in this hotel, well situated, nice and helpful staff.
1 out of 5
by A verified travelerfrom london

Disappointing 4 star hotel

Posted Apr 28, 2015
Unfortunately the experience of finding hairs on our bed, dust on most surfaces & a broken toilet seat did not bring the relaxing state I needed after having surgery & needing to just get away for a weekend! We were upgraded to another room by the only member of staff who actually looked concerned regarding the dismal room we were allocated! Her name was emilia! Unfortunately the upgraded room also had hairs on the bed & on the bath! Very unpleasant! By this time I was shsttered! If I could have cancelled & received a refund I would have done so! Emilia immediately apologised & called housekeeping to come & sort out the room while we went to have a drink in the bar! The breakfast which was included in our stay was good! We found it difficult to communicate with the staff, as their English was very poor! Will definately not be staying there again & to be honest we checked out a day early!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kano nigeria

Very good hotel great location close to metro

Posted Apr 27, 2015
Pros: Breakfast morning time
Cons: room wi fi in the rooms
Location: many shopping eating enjoy whole day shopping
I enjoy my vocation the good breakfast in the morning
5 out of 5
Recommended
for Everyone
by A verified travelerfrom south carolina

Excellent hotel, great location

Posted Apr 24, 2015
Hotel well maintained, excellent staff,great breakfast and location convienent to tube.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Good hotel in Kensington

Posted Apr 23, 2015
Pros: location rooms
Location: Harrods nearby many good shops and restaurants
convenient, good location, friendly staff very accommodating excellent breakfast
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ecuador

Nice hotel, well located

Posted Apr 22, 2015
Pros: The staff and location
Cons: Cleanliness and mantainance
Location: Well located, you can go shopping, pick the tourist buses at doorstep, as well as cabs
Well chosen hotel for our short stay in london.very helpfull and friendly staff And the location was superb Our room was a little noisy and not in perfect condition but acceptable. I will recomend it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, Texas

Great value for the money!

Posted Apr 21, 2015
Pros: The location is near the museums and the underground. It is easy to get anywhere you need to go.
Location: Though on a busy street there is a neighborhood feel to it. There are plenty of restaurants nearby. Several small grocery stores as well.
We stayed for four nights at The Rembrandt. The staff was welcoming and quick to respond to our needs. The room was quiet, clean and had a great window that could open. The bathroom was small but functional. We had the breakfast buffet and it was fine. There were plenty of choices available for breakfast. It's not a fancy hotel but they were certainly on top of all the things that mattered to us. I would recommend it to anyone traveling to London. If you love museums the location is perfect for you.
4 out of 5
Recommended
for Everyone
by A verified traveler

TRES BIEN

Posted Apr 20, 2015
Hôtel bien situé. Metro ligne Piccadilly direct St Pancras. Quartier des musées. Accueil correct, mais sans plus Hôtel propre, bar sympa. Chambre confortable. Bonne literie. Salle de bain petite.