Ratings based on 642 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
No functioning A/C in the roomPosted Jul 19, 2015
Pros: Location good if you are going to from Paddington station.
Cons: Hotel overall a bit dated. No room service 24h.
A very disappointing stay since they couldnt get the a/c to work. It was around 30C in the room and impossible to sleeo. I like to think that a hotel of this standard should have some backup, for example portable a/c units when system goes down.
for Everyoneby A verified traveler from Oslo
Rolig hotell i "Home and Garden" stilPosted Jul 14, 2015
Vi hadde et elegant, stort og luftig rom, og et delikat, romslig bad. Puter, senger og tepper var behagelige. Betjeningen var svært hjelpsom. Bonus var vannflasker og kjeks på rommet hver kveld, og te ved innsjekking. Vi valgte hotellet til London-weekend fordi det er delikat, stille, og har sentral beliggenhet. Kort vei til Heathrow Express på Paddington station, og kort vei til to ulike T-banelinjer/stasjoner. Ved resepsjonen er det en hyggelig liten stue.
for Everyoneby A verified traveler
Super Hotel sehr freundlich und zuvor kommendPosted Jul 11, 2015
Pros: Das Zimmer und Personal sehr freundlich
Location: Peddington und man ist gleich im Hyde park
Jeder Zeit wieder super Stadt viel los leider ein wenig zu teuer
for Everyoneby A verified traveler from new jersey
Very well located luxury hotelPosted Jul 7, 2015
The hotel is in a fabulous location close to paddington station and Kensington park. It is quiet and comfortable. The air conditioning and the bed were superb. Food was good and staff was very helpful. The only reason I did not give the staff 5 stars is because they made some mistakes (which were somewhat significant). But I would highly recommend this hotel.
for Couplesby A verified traveler from Indiana
Close to Paddington StationPosted Jun 23, 2015
Pros: Location and access to Tube.
Cons: Air conditioning
Location: Less than three blocks from two different tube stations. Numerous restaurants nearby including several American chains among them.
We selected this hotel because of proximity to Paddington Station and ease of access using Heathrow Express train and because they had queen sized beds. Several restaurants are conveniently located on Praed Street and it is within walking distance of Kensington Gardens/Hyde Park, a nice area for walking or running. Fresh cookies awaited us in our room each day and weather forecast for the day was posted each morning by the elevator. Air conditioning was spotty in our room. The last few days it was much too warm. We were told on checkout that they could have done something in the office to have corrected that. Overall, we would definitely stay here again.
for Everyoneby A verified traveler from Hong Kong
Good locationPosted Jun 19, 2015
Location is good, there are lots of restaurant nearby. Room is in a classic style and tidy. Staff are helpful and polite. Parking costs £35/day is bit expensive.
for Everyoneby A verified traveler from Hong Kong
Everything is fine except Hotel signagePosted Jun 9, 2015
The signage is invisible. We had spent 15 minutes to locate the hotel, walking on street and asking local resident, using Google map...even we were standing on "2 Westbourne Terrace" but hard to locate "3 Westbourne Terrace" as it is hidden by numerous white residental blocks with same outlook.
for Familiesby A verified traveler
Gute LagePosted Jun 6, 2015
Pros: Die Lage
Location: Direkt am Hyde Park und in der Nähe von zwei U-Bahnstationen : Lancaster Gate und Paddington.
Das Hotel hat eine außerordentlich gute Lage zwischen Paddington und Hyde Park - wenn man über London/Heathrow einfliegt. Das Haus ist in die Jahre gekommen, hat aber den typischen englischen Charme. Die Mitarbeiter sind bemüht! Die Zimmer sind sehr klein und sehr hellhörig! Zudem sind die Zimmer zur Straße sowohl tagsüber aber vor allem in der Nacht sehr laut ( Straßenlärm ). Die Anmedlung für das WLAN ist sehr umständlich und die WLAN Verfügbarkeit schwankt extrem.
for Couplesby A verified traveler from Cleveland
Nice small boutique hotel in very good location.Posted Jun 5, 2015
Pros: Ambiance and location.
Cons: Include breakfast in the room price. Also - you are supposed to be met with champagne but that didn't happen.
Location: Pleasant 15 minute walk to Marble Arch to get all the Hop on/ off buses, to Kensington Palace and Paddington Station for Heathrow Express.
We Booked an executive suite to get a king sized bed. Room nicely decorated but layout a little odd, probably because this is a converted townhouse. Staff VERY accommodating.
for Everyoneby A verified traveler from Alberta, Ca
Posted Jun 2, 2015
The location was fantastic. 2 - 3 city blocks to two different tube stations. Close to some great Itslian restaurants and of course English Pubs. The room was on the small size and the tub was tired. Not great amenities for older adults. Walk in showers much preferred.