Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice sized room. Pleasant staff.

Posted Sep 12, 2014
Pros: Room size.
Nice sized room. Pleasant staff. Well located. Close to several tube stations and Heathrow Express.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dublin, Ohio

Nice hotel, great location

Posted Sep 5, 2014
We booked this hotel for our last day of a two week tour of Europe.We chose it primarily due to its proximity to Hyde Park & Kensington Gardens/ Palace. It was very close not only to these locations but also great shopping (Harrod's and others). The room itself was clean & the bed comfortable. The bathroom was very nice with a tub and real shower as well as two sinks which is a definite plus. Although it was the smallest room we had stayed in during our vacation we were staying only one day and night so it was perfectly adequate for our purposes. The hotel looked to be maybe 100 years old and was very charming and although a bit pricey for the room size etc; I'd guess that is due to its location. Over all a very nice place that I'd definitely recommend for short durations.
3 out of 5
by A verified traveler from Melbourne. Australia.

Give it a wide berth

Posted Sep 5, 2014
The rooms are very small. There are no tea & coffee making facility's in the room. The floor boards in the rooms up above squeak which makes it very hard to have a good nights sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Welcome home!

Posted Sep 5, 2014
Pros: Everything and everyone was readily available.
Cons: Nothing
Fantastic atmosphere, friendly and caring staff, close proximity to transportation and great places to eat.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

good location and friendy staff

Posted Aug 28, 2014
this was our first time to London, we were so happy that the hotel was close to everything, transport, restaurant & staff was very friendly
3 out of 5
by A verified traveler

Rooms a bit dated

Posted Aug 25, 2014
Staff friendly. Was in a basement room 507. Clean but a bit dated. Sheets not duvets. Loud noises coming out of airvent for about 10 minutes for no reason in the middle of the night which woke me up.
4 out of 5
Recommended
for Couples
by A verified traveler

Hyde park area Hotel

Posted Aug 9, 2014
small boutique hotel, very clean, helpful staff, good location, walking distance from lancaster gate tube stop and good restaurants nearby. Staff able to help with theatre tickets, tours of the city which was helpful. Walking distance from Paddington station where Heathrow express from airport stops.
5 out of 5
Recommended
for Everyone
by A verified traveler

It was nicely located and friendly staff

Posted Aug 8, 2014
Pros: Location and price
Cons: Price can always be improved
All was good. Good location. Room was clean and comfortable. Great price.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 1, 2014
Very pleasing apartment style hotel. Very close to Hyde Park
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth Australia

Elegant & stylish hotel in a superb location!

Posted Jul 24, 2014
Initially I booked for two nights & enjoyed my stay so much I extended to six nights! The staff are very friendly, the stylish room has everything (except a tea making or iron facility, though room service is quick & laundry facilities are available) it is always well presented & extremely clean!! The service here is superb... They even bake your scone freshly! I would definitely & highly recommend this hotel to everyone!