Ratings based on 171 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Ottawa ON Canada
Fine example of Service Excellence!Posted Aug 18, 2014
Pros: Service quality; attention to detail; cleanliness; employees who are proud and genuine - they know and like their work.
Location: Very central - everything at your finger tips... from Buckingham Palace to St-James Park to Knightsbridge... plenty of food options!
Mrs. Bea Tollman's vision of service delivery and client experience is well ingrained and executed by all of her employees. She should be quite proud of this. When my spouse and I checked in, we were surprised to learn we'd booked a Classic Double - which was beautiful - and more than attractive and comfortable. Our paperwork though said Classic Queen (we booked through a 3rd party that used different terminology). It wasn't an issue. After a day of sightseeing, we returned to our room to find a selection of shortbread cookies and an offer for a room with a king size bed. Our 7-night stay was fabulous, staff was consistently kind, helpful, pleased to wish us a good day and to greet us when we returned - nothing forced or awkward, ever! We enjoyed High Tea in one of their lounges and pre-dinner drinks in the bar. I can't stress enough the consistency in level of service and attention to detail from room to room and each with different employees. A terrific experience from start to finish.
for Everyoneby A verified traveler from Georgetown, Texas
Amazing Staff and Perfect LocationPosted Aug 10, 2014
This hotel is perfectly located for all of your London needs. Sightseeing, shopping or just relaxing, it's a quick walk or just a Tube ride away. I travel a lot throughout the year and it is Very hard to find Hotel Staff like the people at The Rubens! Rachel and Patritia were very helpful with anything I needed. They were always very attentive and cheerful whenever I had a request. Bogdan and Nathan were always there to greet me by name and with a smile on their face. Both of them were very knowledgable of the area and went out of their way to help me find what I needed. When I could not find a proper box to protect a present for my trip home, Bogdan went above and beyond the call of duty to make a box for me and it made it home safely! The people here gave me one of the best hotel experiences I have ever had. I have found my home away from home in London and can't wait to stay there again! Thank you Rubens Staff! Respectfully, Jonathan H.
for Everyoneby Sue from Banbury
London EscapePosted Jun 27, 2014
Pros: Everything. It was a homely, old fashioned but also modern in its atmosphere. The room was beautifully decorated and very comfortable.
Cons: The hot tap was not working in the bathroom and despite the maintenance man looking, it was not resolved.
Location: Good venue for anything around Buckingham Palace and Victoria, unfortunately I needed to be in Piccadilly and Southwark!
I regularly come up to London and try our different hotels. This was another success story. Beautiful hotel with equally lovely staff. I thoroughly enjoyed my visit and will return.
for Business Travelersby sfosteen from Ormond Beach, FL
Great LocationPosted Jun 16, 2014 on Hotels.com
Convenient to Buckingham Palace. Comfortable bed. Room small but adequate. Very creaky floors. Temperature moderate outside so didn't use heater or A/C. Tea and biscuit service was quite nice.
for Everyoneby Elaine from Wirral
Royal Garden PartyPosted Jun 13, 2014
Pros: Within walking distance of Buckingham Palace and Victoria theatre
Location: Very central, for many major attractions.
The location was the major attraction initially as we had been invited to attend the Royal Garden Party. The room was small but the bed was excellent, very nice bed linen and great pillows. Food was really excellent and lovely staff. The only complaint was the windows were dirty on the outside which I noticed when I was busy taking pictures of the horses coming and going from the mews.
for Couplesby scrappydave from Colchester
Excellent servicePosted Jun 12, 2014 on Hotels.com
A lovely hotel and a fantastic service from all the staff who were friendly and very helpful in making us feel welcome and comfortable, they really couldn't be faulted in doing everything for us.
for Business Travelersby A verified traveler
Posted Jun 3, 2014 on Hotels.com
for Personal Eventby A verified traveler
Posted Jun 1, 2014 on Hotels.com
for Personal Eventby A verified traveler
Posted May 26, 2014 on Hotels.com
for Getaway With Friendsby A verified traveler
Posted May 21, 2014 on Hotels.com
Would definitely recommend! Top Notch! The service was impeccable.