Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Backingham Palace and Victoria

Posted Jul 31, 2015
Nice hotel close to Backingham Palace and Victoria Tube station.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockholm

Underbart hotell på bästa läge i centrala London

Posted Jul 25, 2015
Ett fantastiskt litet hotel på bästa läge i London. Servicen är toppklass personalen och hotellet ljuvligt engelskt. Ljuvliga rum. Läget toppen vid Victoria station med gångavstånd till Slottet och Big ben och allt inom en kort tunnelbaneresa. Kan även rekommendera deras afternoon tea. Toppen helt enkelt!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with a great location

Posted Jul 22, 2015
A beautiful hotel that is within walking distance to a lot of great site. Buckingham palace, and a few parks to name a few.
2 out of 5
by A verified traveler

good location, tiny room

Posted Jul 20, 2015
Pros: staff
Cons: make the rooms bigger!
Location: 3 min walk from Victoria Station (note, there is construction work going on around Victoria until 2016). 2 min walk from Buckingham Palace
great location, near Victoria and Buckingham Palace, with friendly staff, but a really, really tiny bedroom, and a poorly designed bathroom that caused the shower to flood the floor every time I used it
4 out of 5
Recommended
for Everyone
by A verified traveler from Poole / Dorset

Excellent traditional English Hotel

Posted Jul 18, 2015
Pros: Tradition
Cons: Drinks prices.......
Location: We intentionally booked this hotel as it was our wedding anniversary and we had Tea at the Ritz bought for us by our children and it was walkable.
Our stay at The Rubens this time was as good as it always has been. The staff were as polite and attentive as they usually are and very informative when requested. Food at breakfast time was good and plentiful, the waiting staff were very helpful. The room was very comfortable and cleaned and re-stocked well. The only downside of the hotel I can think of is the extremely over priced alcoholic drinks in the bar I feel that 2 G&Ts and 2 pints of Guinness even with the ambiance and service should cost a lot less than the £56 charged.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
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5 out of 5
Recommended
for Families
by A verified traveler

We loved our time at the hotel

Posted Jul 13, 2015
Outstanding customer service; great position; traditional ambience with distinctive character; lovely comfortable rooms, and really children friendly
3 out of 5
Recommended
for Everyone
by A verified traveler

A day in London

Posted Jul 12, 2015
Pros: The customer service person fixed all of the problems quickly and did more than I expected. The young man at the desk hepful. The rest not so much.
Cons: Attitude and service of many of the staff. Perhaps not enough people on duty- folks in training should have experienced staff help.
Location: Great location near Victoria Station. Tube strike made the day bad. Not the fault of the hotel.
I arrived tired wanting room service, television in bed, and rest. Needed customer service person to help to accomplish those simple things. She was excellent going above and beyond what I expected. She is the reason I would recommend the hotel because it is a great location and I may have been there on an off day for the room service and check-in. All it took was a call to customer service to make the problems right. I think this hotel cares about service and it could be a great experience. Big comfy bed. Near Buckingham Palace and Victoria Station.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jul 11, 2015
Good location, very helpful & friendly staff. B-bar restaurant, next door, is a great one.
4 out of 5
Recommended
for Couples
by A verified traveler from York

Classy hotel

Posted Jul 5, 2015
Pros: Lovely location near to Buckingham Palace and quiet at night even at the front. Staff are very friendly. The lounge bar, dining room excellent.
Cons: Our bathroom was in need of updating.
Location: Good area for walking up the Mall and for Westminster, Excellent tour of Houses of Parliament.
excellent check-in. Unfortunately our classic double room was not. The headboard had a very large stain on one side and one section of wallpaper was badly stained from an obvious leak. Not what you expect considering the cost of the room! We immediately returned to reception and were upgraded to a nicer room although that had a stain on the cream leather settee and the edge of the carpet was frayed. It's little things like that that make all the difference.