Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Book with confidence.

Posted Apr 20, 2015
Pros: Style, service and location.
Location: Well placed for theatre, restaurants and shopping.
This hotel is excellent in every way. Do not hesitate to book.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in fantastic location

Posted Apr 13, 2015
Great stay for our anniversary. Room was extremely comfortable, staff were brilliant and location is perfect for getting to any attractions in central London.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, WA

Great Hotel in an amazing Location

Posted Apr 8, 2015
Pros: Rooms, Location, Staff, Design
Cons: Make sure every night the room has turn-down service
The hotel staff were amazing. They were very helpful and the concierge was great helping with directions, items needed and making sure you had the best stay possible.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Excellent

Posted Apr 5, 2015
Pros: convenient, quiet, good service
Cons: no problems
Excellent concierge service. Did excellent job of retrieving a misplaced bag.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Hidden Treasure

Posted Mar 18, 2015
Pros: You felt like you could ask for anything and they would accommodate you.
Location: There are an abundance of bars, restaurants and coffee places within a few hundred feet. Many theaters very close.
Very friendly staff willing to make your stay as pleasant as possible. The amenities are more than I expected.
5 out of 5
Recommended
for Families
by A verified travelerfrom Jersey

Central ,location

Posted Mar 16, 2015
Pros: Spacious room. Cleanliness Location. Great staff.
Cons: Nothing!!
Location: near Oxford Street/Covent Garden/Theatres
Just had a lovely one night stay with my 16 year old daughter. Thanks very much to all the staff who were pleasant and very helpful. We will be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent choice for London

Posted Mar 9, 2015
Fabulous Soho hotel choice. Very new, clean, and chic. Rooms are very generous with new amenities and a very friendly staff. Great location. Highly recommended!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Birthday celebration with girlfriends

Posted Mar 2, 2015
The bar had great ambience, that we returned earlier to the hotel as it was more fun than the cocktail bar we had booked. The room was fabulous and the staff were quick to accommodate a last minute request for an extra bed. A great spot for friends or new dates
3 out of 5
Recommended
for Everyone
by A verified traveler

Too noisy for comfort.

Posted Jan 20, 2015
We've have stayed at this hotel in the past and have had lovely rooms. Unfortunately, this time we were in a room that was very dark, looked out onto a metal wall (truly) and was very noisy. We were on the 2nd floor and could hear everything going on outside. That being said, the staff and gracious and charming.
5 out of 5
Recommended
for Families
by Robertfrom Los Angeles

Perfection in Soho.

Posted Jan 14, 2015 on Hotels.com
As ever, the hotel succeeds on all levels. And Sandro, the concierge is the best in London.