Hallway

Reviews of The Sumner

4 out of 5
The Sumner
54 Upper Berkeley Street, Marble Arch, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 294 out of 650 reviews" "
Rating 8 - Good. 245 out of 650 reviews" "
Rating 6 - Okay. 66 out of 650 reviews" "
Rating 4 - Poor. 30 out of 650 reviews" "
Rating 2 - Terrible. 15 out of 650 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Abdulhadi

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with partner, Traveled with family
Liked: Amenities
The hotel is quite close to Marble Arch underground in a nice area. They upgraded our room and gave us free breakfast since we had a 4th floor walk up. The staff were friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Adam, Barton upon Humber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Simon, Greenwich

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
the place was freezing. The radiator would emit smell when turned on. The staff couldn't solve the problem. The Chair was soiled and worn out. Definetely not a 4 star feeling.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay staff could not do enough to help very friendly, property just a couple mins walk from Marble Arch and tube nice area
Stayed 3 nights in Feb 2024

2/10 Terrible

Flora, Pompano Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told my room was on the 3rd floor but both lifts were broken, and will not be fixed during my stay. Managed to get a room in the basement. No lift, television didn’t work, when I told them about the TV, the answer was, “We know” rooms were like a b&b not a hotel
Stayed 2 nights in Feb 2024

8/10 Good

Flora E, Old Toronto

Stayed 3 nights in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Not perfect but deserving of 5 Stars for the staff, the Georgian charm, and the location. The staff was very accommodating and helpful. The lift wasn’t working (apparently hasn’t been working for a while) but our bags were carried up for us. We needed a cab a couple of times and asked the desk manager to arrange it and it was there right on time. Nice coffee shop around the corner. Marble Arch bus stop 4 minute walk away. When we return to London it will be the Sumner again!
Stayed 5 nights in Dec 2023

8/10 Good

Danielle

Liked: Staff & service, property conditions & facilities
Sadly the lift was broke and I was at the top of the building, but the staff were a great help. There was an issue with the heating in the room, but the staff tried their best to heat up the room, it wasn’t as warm as I’d of liked and was very noisy.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Roger

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at the Sumner. The elevator was out of order the whole time we were there. I hope they get it fixed. The room was very comfortable and clean. I really like the quiet neighborhood and proximity to the tube.
Stayed 8 nights in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
No hot water in the morning! Lift was not working! Staff were lovely human beings though!
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely boutique hotel. Staff outstanding. Room excellent. Good value. A hidden gem.
Stayed 1 night in Nov 2023

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Katherine

Liked: Staff & service
The staff is very jelpful. However there are many areas thst rewuire attention. The lift was not working for the 5 dsys of my dtsy. The vurtains were torn and stained. The moldings were damsged and needed re-painting. At this price point it was mot a hood value.
Stayed 5 nights in Oct 2023

6/10 Okay

Oksana

Liked: Staff & service
Disliked: Room comfort
Good location and in principle it was not a bad room. But, the room had a very strong smell of cigarettes. At night someone was banging on the doors. Also, the table lamps near the bed did not work.
Stayed 1 night in Oct 2023

10/10 Excellent

warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very friendly and helpful
Stayed 1 night in Oct 2023

8/10 Good

justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

preeti

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Unresponsive management
The hotel is well situated and easy to get to via tube. When we arrived we were told that the lift was not working and had not been working for a while. We were placed on the 2nd floor - which in London meant we had 4 sets of stairs to climb. We asked why we had not been informed and there was no response. We indicated that this was a real inconvenience and were told to email the hotel management and that there is no manager on site. We requested some kind of discount for this inconvenience, and were again told to email. We did email twice - and though we stayed for 3 nights and its been 5 days since we have returned home, we have not heard anything back from the hotel management. Very disappointed at this. There was also a 1 inch height difference between the bedroom and the bathroom. Though there was a sign next to the door, at night we kept tripping over it. The bathroom is quite small and it is difficult to open the shower door if the bathroom door is open. Overall we were not happy with the service and ver surprised at how unresponsive this hotel was to our concerns.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lewis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel & Ideal location, staff very friendly

2/10 Terrible

Enza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pathetic place to stay
The Staff was friendly and very helpful. Both elevators weren’t working we had to go up and down 4 flights of stairs, the bathrooms floor was cracked and the radiator was leaking. The furniture in this Real Tiny room was so cheap I was afraid to touch it. The breakfast was pathetic and really gross don’t even bother going. It is located in this claustrophobic basement . My honest advice is to AVOID STAYING THERE.
Stayed 3 nights in Sep 2023

2/10 Terrible

Lindsey

Almost no reminders about check-in except for a hidden one by Expedia. I booked this room back in April. Typically hotels reach out in advance, nothing from this hotel. Therefore, I was unable to cancel in an appropriate amount of time as I already had other accommodations. I realize that’s on me, but as someone who stays in hotels frequently, both brand names and boutiques, I found this to be incredibly disappointing.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

8/10 Good

Crystal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, boutique hotel in a nice part of London. The rooms were spacious and very nice for being in the middle of the city. Staff seemed a little confused by things, but that could have just been an off day.

4/10 Poor

Timothy, Wauwatosa

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Excellent location...once we found it. Had to ask directions from the Pub 2 doors down. The rest of the stay had serious flaws. Elevator was broken for entire stay. our rooms were on the 3rd and 4th floor. Shower door would not close and the rooms were very small.
Stayed 3 nights in Aug 2023

10/10 Excellent

Abida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very good experience
Stayed 1 night in Aug 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find would stay again
Everything was clean, the room was huge, usb chasing sockets, free bottles of water all great things to have. Downsides were, TV reception was awful, maybe get a signal boaster, the electrical wires need a good tidy up and one curtain did not work. All minor items but the reason it was very good a few changes and it would have been excellent.
Stayed 1 night in Aug 2023

10/10 Excellent

JoAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique very cute hotel in nice neighborhood with plenty of restaurants and close to metro
Stayed 1 night in Aug 2023

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Friendly positive service
Stayed 1 night in Jul 2023

10/10 Excellent

Olga

Stayed 5 nights in Jul 2023

6/10 Okay

Angela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing
Disappointing stay. Hotel is lovely, fabulous position for Hyde Park, staff polite and friendly. However, we were greeted with the news that the lift was out of order (we were on the third floor), then when we got to our room on a hot July day, the air conditioning was also out of order - and a temporary portable unit, very noisy, was in situ instead. Which would have been fine, save that it was leaking and we had a sodden carpet. Further, the TV was not tuned in and no channels were available. On reporting these things, they simply said room 206, oh, yes. We did not get what we had paid for!
Stayed 1 night in Jul 2023

10/10 Excellent

Lynsey

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One nights stay
We stayed for one night at The Sumner. Excellent location. Staff very friendly and helpful. Room a great size, very clean and comfortable. And air con was a huge bonus!!
Stayed 1 night in Jul 2023

8/10 Good

Freddie

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Velma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great weekend or extended stay Boutique Hotel on the Fringe of Mayfair. The staff are wonderful and accommodating 😊😊 The rooms are large for London and the location excellent for shopping Oxford street and Metro stations.. I would stay there again!
Stayed 12 nights in Jun 2023

2/10 Terrible

Sauod

Disliked: Staff & service, property conditions & facilities
No working elevator and too many stairs. No working air conditioner during heat wave.
Stayed 7 nights in Jun 2023

4/10 Poor

susan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The elevator was broken - 5 days later they had not fixed it and no sense of urgency to do so! On our check in we were put on the 4th floor!! I told them to move us the next day - they did. Breakfast was awful - coffee undrinkable and food was cold. Asked for an iron - it was broken and left a red stain on my white blouse and the ironing board didn't open. Guests left struggling to get up the stairs with luggage. Location is good - staff indifferent wouldn't recommend this hotel.
Stayed 4 nights in Jun 2023

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service
The staff were very kind. The lift was out of order, but the staff carried our luggage to our room which was nice. The furnishings were a little run down, but it was clean. All in all we were pleased with our stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Adrian

Stayed 1 night in Jun 2023

8/10 Good

Vittorio

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Location
Great location. Yet elevator wasn’t working! And for the Hotel rate I would’ve expected a gesture of a free breakfast at least given they put us on top floor.
Stayed 2 nights in Jun 2023

8/10 Good

MAMDOUH

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Nina

Traveled with family and small children
Disliked: Property conditions & facilities
The elevator and AC weren’t working. I can’t speak for the management’s handling of fixing the elevator in a timely manner, but I got the impression the AC hadn’t been working for a while, so I was upset the management’s neglect impacted my night’s sleep. Overall this property does not feel like a 4* in any shape or form.
Stayed 1 night in May 2023

6/10 Okay

Chris

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
At this price point there are better choices. The hotel has not seen any refurbishment for at least 15 years and is ok but probably a bit over priced for its quality. There is nice friendly staff but that doesn't make up for the tiredness of the hotel rooms.
Stayed 3 nights in May 2023

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location Mogi was incredibly nice, knowledgeable and attentive. very easy to walk to parks, restaurants, local launderette, public transportation. Quiet street and perfect service and room.
Stayed 4 nights in May 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort
Another great stay at The Sumner.
Wonderfully friendly and accommodating staff who went out of their way to help and make our stay a lovely experience.
Stayed 2 nights in Apr 2023

4/10 Poor

Marije, Boulder

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The first line in the property description reads "4 star Bed and Breakfast". When we went down in the morning, an exasperated concierge told us "breakfast is not offered", like we should know that and he was not understanding why he was having to inform everyone of that. We were on the 6th floor and the elevator was broken. We closed one the curtains and they pulled off the rail. No one fixed it during our stay. Even when closed the curtains did nothing to darken the room. The television was not working and we could only use our own Netflix account. The beds were sad, with lumpy pillows and the comforters so short you had to decide whether to keep you shoulders or feet warm. The only redemption of this stay was it's cute, and the staff is friendly. How is this 4-star and how do they justify this price?

10/10 Excellent

Jillian

Stayed 5 nights in Apr 2023