Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jul 18, 2014
Please stear clear of room 731 during the summer - no working airco and no working blind for the skylight.....
3 out of 5
by A verified traveler

Not a five star hotel

Posted Jul 12, 2014
Average need better service and improve their infra structure
4 out of 5
for Everyone
by A verified traveler from North East England

Great location for a host of things to see and do.

Posted Jul 2, 2014
Pros: Staff.
Cons: Pool area.
Location: Covent Garden. River Thames, Theatres. Trafalgar Square. Leicester Square. Open top bus route.
Booked this hotel for 3 nights as part of our Ruby wedding celebrations. The hotel is very close to theatre land and the main sightseeing attractions. The open top buses stop 30 yards from the front doors. The hotel is surprisingly small as far as facilities are concerned and the pool are should have been upgraded years ago. I went with the intention of using this facility but changed my mind when I saw it. Other than that, the experience was pleasing. The breakfast is ok but very expensive at £ 22 per person. If you want a hotel in a great location with very helpful staff, I can recommend the Waldorf. I think for a 5 star hotel however, it is relying very much on its reputation, history and location.
5 out of 5
for Everyone
by paul m from east sussex

Great location

Posted Jun 29, 2014
The staff were very pleasant. Breakfast was good. A nice experience all round
5 out of 5
for Everyone
by A verified traveler

Good central location

Posted Jun 8, 2014
Stayed at the hotel as we were in London to see a show.
4 out of 5
for Everyone
by Evans Family from Denver, CO

Good hotel in Theatre District

Posted Jun 5, 2014
We chose this hotel as it was close to the London Theatre's. The hotel is a typical American style hotel - There is nothing charming about it. It is functional. The 2 different sets of front desk staff was testy at best. The best thing about this hotel is there is US power adapters in each room. Room service was slow (> 1.5 hours).
5 out of 5
for Everyone
by Kellie from St. Louis

Perfect location

Posted May 14, 2014
Pros: Our room was very big and the bathroom was huge. The tub was the size of a jacuzzi.
Location: Centrally located in the theater district. Covent Garden market a block or so down the street. Good base from which to see the city.
What a great deal we got through Expedia. Beautiful and luxurious hotel which included breakfast in the executive lounge (worth about $20 per person.)
4 out of 5
for Everyone
by Evelyn from Bartlett (Chicago), IL

Great location.

Posted May 7, 2014
Pros: Central location
Very pleasant hotel. Staff was friendly and helpful. Room size was adequate. The best thing about the hotel was its location relative to all of the tourist sights in London. Less than a 10 minute walk to the Covent Garden Underground. Red public buses stopped right in front of the hotel, and the hop-on hop-off tour bus stop (for all 3 tour buses) was only 1/2 block away. We could not have asked for a better location. When we return to London, we'll be sure to stay here again.
4 out of 5
for Couples
by Arpad from Yukon, Canada


Posted May 2, 2014
Pros: Location, location, location.
Cons: Hard to improve on this one; a bit pricey, but expected given the location.
Location: Theatres, Thames Boats, Shopping.
Great spot, big rooms for London, great hotel service. Right around the corner from many theatres for west end shows. Easy to walk most everywhere, which was important as we hit a tube strike! Thames boats just a short walk so also easy to get to the Tower, the Globe and main attractions along the river.
3 out of 5
by Paul from Los Angeles

Location Excellent, Hotel Average

Posted Apr 22, 2014
Pros: Location
Cons: More reasonable breakfast prices and free wifi.
Location: Walking distance to theatre, river, squares. Very good location.
Location, location, location. It's in the heart of the city and walking distance to a lot of great attractions. The hotel itselfs is ok...nothing great or memorable. It's a typical small room, small lift, European hotel that charges you for everything. While most hotels would try to win your business with perhaps free breakfast or wifi, this property charges 22 Pounds (that's $37) for a less than average breakfast buffet. Wifi is provided in the lobby only, which is inconvenient and frustratiing, I would say it's not a good value for the services provided.