Ratings based on 583 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Oshawa On

the hotel

Posted Aug 26, 2014
Pros: very close to 401 and easy to find.
Location: lots of good places to eat very close .
outside was a mess with construction going on but the room was clean and the bed was great.I would have liked a pool or hot tub but there was none.Lady at the desk was very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond Hill On.

Saturday night

Posted Aug 25, 2014
Pros: In the morning a hard a hard boiled egg, coffee and toast for breakfast which was included in the price.
Location: It was London Ontario. I was going to a wedding so did not have time to check out nearby attractions.
I arrived at the hotel a bit earlier than the check in time. I asked if the room was ready they said no. I asked if I could leave my bags and come back later. Instead they upgraded me to a 2 room suite with a Jacuzzi that was ready at no additional charge. Needless to say I was very happy with the whole experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Warkworth, ON

The hotel clean and comfortable.

Posted Aug 15, 2014
Pros: Clean, nice sized suite.
Cons: Nothing.
Location: Near several major stores and restraunts.
Close to HWY 401, easy to get to and near several nice restaurants.
Comment from Hotel Management
Aug 20, 2014 by Karen, Hotel Management
Thank you for taking the time to share feedback on your most recent stay with us. It was a pleasure having you as our guest and we look forward to seeing you again in the future. Karen Goni, Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler from ft. lauderdale FLA

good value

Posted Aug 3, 2014
Pros: fine value for the nightly rate when priced under $60 per night. great sitting/TV area in addition to bed area.
Cons: extremely cold bathroom floor.
Location: good restaurants selection and walking distance to shopping.
fine value for the money when renovations completed
Comment from Hotel Management
Aug 8, 2014 by Usman, Hotel Management
HI Frank. We appreciate your comments and than you for staying with us.
2 out of 5
by A verified traveler from London ont

A place to rest after concert !

Posted Aug 3, 2014
Pros: It's accessibility to amenities !
Cons: Loyalty to returning guests!
Location: This location is easily accessible to hwy., coffee shops , gas stations , strip mall and major shopping center!
*** While on an appointment , I received a phone call from my out of town guest , telling me , he was not allowed to enter the accommodations I pre-paid for , without an e-mail from me !!! I was @ the spa , unable to comply and needless to say ,, I was livid !!! *** This was our 3rd., stay there since Nov., He was easily recognizable and greeted friendly as a known returning guest ,,, then came the 3rd., degree ,,, I had fwd the mail with conformation details, so this moment never should have happened ... I'm very disappointed and will certainly give pause to a 4th., stay there !!!
Comment from Hotel Management
Aug 8, 2014 by Usman, Hotel Management
We appreciate that you have shared your comments. For safety and security of all guests, we only issue keys to registered guest. Keys were issued to out of town guest once we receive the email confirmation as proof that reservation was made for him. Additional guest name can always be added to a reservation by calling the hotel or email in advance. Our sincere apologies that your stay did not live up to your expectations.
2 out of 5
by A verified traveler from Toronto

Nice hotel under renovation.

Posted Jul 28, 2014
Pros: close to 401
7:30 the very loud banging begins on Saturday morning
Comment from Hotel Management
Jul 31, 2014 by Karen, Hotel Management
Thank you for sharing this feedback with you. I assure you that this is not the norm, nor are we permitting any work to take place during that time. The issue will be brought to the attention of our Project Manager to be addressed immediately. Karen Goni, Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from kitchener

clean breakfast good

Posted Jul 16, 2014
Pros: friendly staff -
Location: shopping nearby
good location - good breakfast even tho under construction - quiet place
Comment from Hotel Management
Jul 31, 2014 by Karen, Hotel Management
We thank you for sharing your feedback on your most recent stay at our hotel. We are undergoing changes within the hotel; however, guests satisfaction is important to us so we are ensuring you still enjoy a comfortable, relaxing stay which one would expect. Karen Goni, Director of Sales
3 out of 5
Recommended
for Everyone
by Graham from Ontari

Good value, Large rooms

Posted Jun 23, 2014
Pros: rate, room size
Cons: seemed dated
Location: close to 401. Downtown London is a 10 minute drive.
The rom was surprisingly large with a living room, king bed and microwave etc. It is all a bit dated and seemed dark but if you want a reasonable room at a very good rate you can't complain.
Comment from Hotel Management
Jul 31, 2014 by Karen, Hotel Management
Thank you for sharing your feedback on your most recent stay. Our spacious guest rooms are presently receiving complete transformations, which include all new lighting. We continue to offer excellent rates for the area, which we know guests appreciate. Karen Goni, Director of Sales
4 out of 5
Recommended
for Everyone
by Terry from Kingston

Conveniently located near Hwy.401

Posted Jun 14, 2014
Pros: Close to Hwy 401. Nice size rooms
Large room with a king sized bed, and a sitting area. Hotel was under renovations but did not affect our stay. Quiet and comfortable.
Comment from Hotel Management
Jul 31, 2014 by Karen, Hotel Management
Thank you for taking the time to write a review regarding your recent stay at our hotel. We are glad to hear you enjoyed our spacious guest rooms. Karen Goni, Director of Sales
2 out of 5
by A verified traveler

Disappointing

Posted Jun 5, 2014
The motel was under construction. We had to listen to concrete being drilled until after 7pm.When we had our showers in the morning there was no hot water. We would not recommend this establishment to anyone.
Comment from Hotel Management
Jun 17, 2014 by Karen, Hotel Management
I sincerely apologize for any inconvenience you may have experienced during your stay. We are presently undergoing renovations at our property, but it is not the norm for our workers to continue past 5pm. Your concern has been brought forward to the Project Manager and is being taken very seriously. Karen Goni, Director of Sales