Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by Jeanfrom Cumbria

The hotel was central

Posted Jun 16, 2014
Pros: Staff, meals & linen were good & clean.
Cons: Hotel needs a complete makeover. held together with sticky tape!
Location: Situated in a pleasant area, 15mins walk to nearest public transport.
The rooms were in poor condition. the staff were good and helpful. OK for one night stay in London.
3 out of 5
by A verified traveler

Good location and service but rooms fair.

Posted Jun 8, 2014
The location was good near tube and local pubs. Room very small and beds not comfortable. Staff worked hard. A little underwhelmed.
3 out of 5
Recommended
for Everyone
by Christinafrom Sydney Australia

great location, close to sights transport

Posted May 26, 2014
Pros: affordable and close to everything we wanted to see. staff were fantastic.loved that we had a view of the gorgeous park across the road.
Cons: the bathroom really needed an upgrade very tired
Location: close by to transport and an easy walk to a variety of cafes and restaurants
ideal location staff fantastic excellent barista. bathroom really needs a reno.
3 out of 5
by A verified traveler

Stille gade, god lokation

Posted May 25, 2014
Mindede mere om et hostel end et hotel. Trænger til en istandsættelse.
3 out of 5
Recommended
for Everyone
by craigfrom peterborough

Good value

Posted May 12, 2014
Pros: Location
Cons: Bathroom
Location: Very good location we went to the royal Albert hall we were able to walk
Shame the hotel doesn't spend a little money on the bathroom we had room 302 yes it's dated but very clean and good bedding and nice towels we didn't use the night gowns take the cost of these out and buy a pot of good bathroom paint and I'll be back For the money I would still recommend the umi
3 out of 5
Recommended
for Everyone
by craigfrom peterborough

Good value

Posted May 12, 2014
Pros: Location
Cons: Bathroom
Location: Very good location we went to the royal Albert hall we were able to walk
Shame the hotel doesn't spend a little money on the bathroom we had room 302 yes it's dated but very clean and good bedding and nice towels we didn't use the night gowns take the cost of these out and buy a pot of good bathroom paint and I'll be back For the money I would still recommend the umi
2 out of 5
by scfrom usa

Very old building

Posted May 1, 2014
The first room was dirty, the door lock was broken, the bathroom didn't flush properly and filled with mold. The window didn't close and worst of all I had to pay for WiFi. The night manager Antony was rude and sarcastic when I mentioned the room conditions.
1 out of 5
by yamil

Bad service

Posted Apr 18, 2014
i arrived at the hotel and they said my reservation was cancelled never knew why. I had to walk with my bags all around London to find another hotel to stay in
3 out of 5
Recommended
for Everyone
by Rodfrom Surrey

First time for everything

Posted Mar 25, 2014
Pros: Staff
Cons: I suspect a maintenance man on a Sunday would be a good idea
I've stayed at this hotel probably 8-10 times and this is the first time I have had cause to rate it anything other than first class. I arrived to find my reservation had not been processed but the staff dealt this a minor IT glitch well and I was checked in. Room to the normal standard but at 05:30 I was awoken by the most horrendous disturbance in the street as the "milk lorry" seemed to deliver enough milk to last the hotel a year. Men laughing and shouting and obviously having no respect for guests. I would have hoped the night staff would have said something. Oh... and no electric in the room (hotel) when I arrived back after my evening. That said it is easy t forgive, this remains excellent value for money with a great, friendly staff and is in an excellent location. Shame about the milk lorry !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place with a great price.

Posted Mar 21, 2014
Really nice. Room was tiny but it's London, so to be expected. Pretty central location. Bed was probably the most comfortable of any hotel I've ever stayed at in London. Secret gem in the midst of not very good hotels in London.