Ratings based on 80 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby james from los angeles, ca
Hip hotel (for better n worse) in a great locationPosted Dec 3, 2013
Pros: Location! Hotel design! Great bar in hotel! Comfy bed! Bliss products! complimentary coffee/tea (before 8am)
Cons: Free wifi in rooms (or less than 30GBP a day)! Cleaner sheets!
The W is a very modern hip n cool hotel in a great location. The entire hotel has a great sleek modern design with thought given to all the little details and it's a W so it's no bargain. It's an easy walk to the many sights, museums, stores, restaurants, bars (Soho, Piccadilly, Leicester Square with others a short walking distance) and a nearby tube stop. The Wonderful Room decent sized and design is a little funky with the sink/desk in the main area but was nicely appointed (bliss products! soft bed with high thread count sheets! but no real separate bathroom). The sheets weren't clean when we checked in but they sent someone up right away to change. Also, remember it's in a busy neighborhood and there's a bar in the hotel (which guests can always get into) so it can get loud late at night outside on weekend. The staff was hit or miss: some were friendly (housekeeping, daytime wait staff) front desk) and some had a bit of an attitude (some concierge, bar staff at night). The doormen definitely pushed hard to use their car to the airport (don't believe them - it's cheap and easy to take Heathrow Express or to pre-book your own taxi about GBP50). There's only free wifi in the lounge when many hotels in London provide free wifi in rooms.
for Everyoneby A verified traveler
Posted Nov 27, 2013
for Everyoneby A verified traveler
Party hotelPosted Oct 19, 2013
Pros: Nothing - But it is not targeted at me. I was just in the wrong hotel.
Cons: Lights in room tripped and was hard to switch off the lights.
If you are 21 with a sugar Daddy or from Manchester and like glitz this is the hotel for you. This hotel is great if you are a clubber as the hotel turns into a nightclub. However if you want a more civilised hotel offering peace and quiet I would suggest you stay elsewhere.
for Everyoneby jay from Bedfordshire
Gorgeous hotelPosted Oct 12, 2013
Excellent location in leicester square. Great staff, beautiful room with the wow factor, can't wait to book again.
for Everyoneby anita from birmingham
5 star experiencePosted Oct 6, 2013
Great one night stay at this hotel. Truly felt like we were in a 5 star establishment. Loved the funky modern feel of the hotel. Only few issues was that the flush in the toilet wasn't functioning properly however, upon check out our mini bar tab was waived as a sorry which was much appreciated. Also, hotel guests didn't appear to get priority in the bar but still a great atmosphere. Can't wait to stay here again!
for Business Travelersby Florian from Miami, FL
Awful service - probably the worst W hotelPosted Sep 4, 2013 on Hotels.com
Having visited many W hotels including Miami, L.A., NYC, Paris and Fort Lauderdale, I'm used to the hip, pretentious and unfriendly service these properties typically come with. The London location takes the cake: none of the staff member I came to interact with provided anything remotely resembling satisfactory service. 1 – the several bellhop / valet guys standing around blankly stared at us unload our luggage off the taxi without lifting a finger 2 – the front desk person seemed disturbed by our mere presence, did not greet us whatsoever, was unhelpful on all questions I asked -unprofessional on all fronts. 3 – The cocktail waitresses in the lobby bar were as pleasant as a warden 4 – Anytime you try to get back into the hotel, the “friendly” door staff will ask you for proof that you are staying in the hotel (never seen that in ANY high-end hotel around the world). If you are looking to get good value for your money, you are better off blowing your cash at the next-door M&M’S store. DO NOT stay at this hotel unless you enjoy being treated as if you do not belong.
Recommendedby Jeremy from New York City
Emphasis on hipness, not on servicePosted Sep 3, 2013 on Hotels.com
I will never stay near Leicester Square, which has become like Times Square in New York, again. The hotel property is sleek and designed for hipness, but unless you are interested in partying 24/7 this may not be the place for you. My first room was right above the hotel bar and when I came back form dinner the "thumpa thumpa" of the bar was more than audible in my room. I was able to moved, but I was told this is rare. Housekeeping had not cleaned my room by 4:30pm and only did so once I requested it. That said, this does have one of the better-equipped hotel gyms I have encountered.
for Couplesby Bontempi from Melbourne
Fantastic Location/Staff But Compromised DesignPosted Aug 23, 2013
Cons: I was surprised that a hotel aimed at the young and hip would charge for in room Internet.
Step straight out into Leicester Square - brilliant! I stayed in what they called a "Wonderful" room. It is their smallest. It was fine for one person but would not be great for two. There is no bathroom, the shower and toilet stalls open straight into the room. This means you are in the wet area of the shower or in the bedroom. There was a small sofa under the wall mounted tv. This meant that if you wanted to watch tv you had to sit on the bed. The desk was part of a central island with the basin (there being no bathroom). The desk was high and had a high stool so would not be usable for any serious work. The room had lots of their signature diffused blue lighting. This was very cool until I realised that even the master light switch would not turn it off. So I slept with fairly bright blue lights on. BTW blue lights have recently been discovered as a way to tell the bodies clock that it is morning and to be wide awake! The TV was one of those annoying hotel specials where they assume that everyone only wants to watch the astonishingly expensive channels. As such it was a bit tricky to use (I work in I.T. So if I find it less than intuitive . . . ). It is great to see something different but it still needs a lot of work. The staff were fantastic (as you would expect of a 5 star hotel).
Recommendedby A verified traveler
Posted Aug 19, 2013 on Hotels.com
Posted Aug 11, 2013 on Hotels.com