Ratings based on 315 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler from UK
Excellent location for access to the West End.Posted Jul 14, 2015
Pros: Location, informality, high standard of rooms and service.
Cons: Nothing comes to mind.
Location: Central West End location close to theatres, restaurants, shopping and attractions.
Excellent hotel facilities with outstanding staff providing a high quality service. No negatives to report.
for Everyoneby A verified traveler from Essex UK
Excellent locationPosted May 18, 2015
We booked for the location and excitement at using the new watch as our room key. Sadly if you book through Expedia then you are unable to opt for the keyless feature. The reception staff were not as welcoming as hoped but the door and valet men were friendly and helpful. We booked a 3rd night whilst at the hotel so got to try the watch but unfortunately it's still teething so didn't work but my husband did get to open our room door using his iPhone! Breakfast was great as was the spice market restaurant of the hotel. Tea and coffee making facilities were not in the room but a quick call to reception and they were provided free of charge.
for Familiesby A verified traveler
Posted Apr 29, 2015 on Hotels
for Everyoneby A verified traveler from California
Centrally Located HotelPosted Apr 28, 2015
Hotel is what you would expect from a W; hip and happening. The hallways to the rooms are a little dim. I guess it's to create some sort of ambience. Everything in the room is fine, but the bathroom is also a little on the dim side.
for Everyoneby A verified traveler from Luton
Excellent Hotel, with a boutique feel.Posted Apr 28, 2015
An amazing hotel with beautiful views across London. The whole feel of the hotel was contemporary, classy and elegant. The staff were friendly yet professional and couldn't do enough. Would definitely recommend it.
for Couplesby A verified traveler from Chicago
Great Staff- Great LocationPosted Apr 27, 2015
Pros: The staff and the décor.
Location: Great- shopping and nightlife-- plus you could walk to everything that a tourist would want to see.
The staff- from the doorman to the check-in and to the cleaning people were excellent. the location was great also- you could walk to everything that you wanted to see.
for Couplesby Fredrik from Bergen
PartyPosted Apr 25, 2015 on Hotels
Perfekt for de som ønsker sentral beliggenhet og party i London!
for Getaway With Friendsby A verified traveler
Great locationPosted Apr 21, 2015 on Hotels
Really nice hotel, with an excellent location in London. Nice Bar and the rooms was super. Only downside was the female consierge, who didnt live up to the standard of the hotel. The rest of the staff was great.
by A verified traveler
Das Haus besticht durch perfekte Lage.Posted Apr 20, 2015
Cons: Unser Bad müsste einmal eine Grundreinigung bekommen. Die Handtücher müssen unbedingt erneuert werden
Location: Direkt im Zentrum Alle Unternehmungen sind hervorragen zu organisieren
Perfekte Lage Kleine Zimmer Sauberkeitsmängel im Bad HS Handtücher leider nur zum Austausch geeignet
for Everyoneby A verified traveler from Northern Ireland
Top 5* hotel with perfect, central locationPosted Apr 20, 2015
Pros: Top quality hotel & in one of London's premier locations
Location: Central location... perfect for theatres, shopping & popular sights
Truly a memorable weekend & will repeat visit without hesitation.