Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Essex UK

Excellent location

Posted May 18, 2015
We booked for the location and excitement at using the new  watch as our room key. Sadly if you book through Expedia then you are unable to opt for the keyless feature. The reception staff were not as welcoming as hoped but the door and valet men were friendly and helpful. We booked a 3rd night whilst at the hotel so got to try the watch but unfortunately it's still teething so didn't work but my husband did get to open our room door using his iPhone! Breakfast was great as was the spice market restaurant of the hotel. Tea and coffee making facilities were not in the room but a quick call to reception and they were provided free of charge.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Centrally Located Hotel

Posted Apr 28, 2015
Hotel is what you would expect from a W; hip and happening. The hallways to the rooms are a little dim. I guess it's to create some sort of ambience. Everything in the room is fine, but the bathroom is also a little on the dim side.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Luton

Excellent Hotel, with a boutique feel.

Posted Apr 28, 2015
An amazing hotel with beautiful views across London. The whole feel of the hotel was contemporary, classy and elegant. The staff were friendly yet professional and couldn't do enough. Would definitely recommend it.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago

Great Staff- Great Location

Posted Apr 27, 2015
Pros: The staff and the décor.
Location: Great- shopping and nightlife-- plus you could walk to everything that a tourist would want to see.
The staff- from the doorman to the check-in and to the cleaning people were excellent. the location was great also- you could walk to everything that you wanted to see.
2 out of 5
by A verified traveler

Das Haus besticht durch perfekte Lage.

Posted Apr 20, 2015
Pros: LAGE
Cons: Unser Bad müsste einmal eine Grundreinigung bekommen. Die Handtücher müssen unbedingt erneuert werden
Location: Direkt im Zentrum Alle Unternehmungen sind hervorragen zu organisieren
Perfekte Lage Kleine Zimmer Sauberkeitsmängel im Bad HS Handtücher leider nur zum Austausch geeignet
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern Ireland

Top 5* hotel with perfect, central location

Posted Apr 20, 2015
Pros: Top quality hotel & in one of London's premier locations
Location: Central location... perfect for theatres, shopping & popular sights
Truly a memorable weekend & will repeat visit without hesitation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tokyo

レスタスクウェアに近い、アクセス抜群のホテル

Posted Mar 22, 2015
ロケーションが良いので、どこに行くのも便利で楽しいです。 ただ、脱衣場がないので困りました。それ以外は快適で、外が少しうるさいのが気にならない人にはオススメなホテルです。
4 out of 5
Recommended
for Couples
by A verified travelerfrom UK

GREAT LOCATION

Posted Mar 19, 2015
Pros: LOCATION. MODERN
Cons: Very expensive for small rooms and as that can't be changed, i would think a reduction in price would be better as rooms are tiny
Location: Leicester Square is excellent location, so much to do there & Picadilly, lots of theatres around this area & shopping
This hotel is super modern, funky, upbeat, young & in a fantastic location. Rooms are modern but quite small. We upgraded on arrival for £20 per night and the upgraded room was small so i dread to think how small the initial room was. Very lively hotel. A bit expensive tho so not sure i'd return when there are so many other options
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H, Chicago

Beautiful hotel with even better staff!

Posted Mar 4, 2015
First time in London on business and spent 5 days there and by the second day most the entire staff knew my name, what I drank, what I ate. The bar and front desk staff is second to none!
1 out of 5
Recommended
for Couples
by HAULIERfrom London

Never again!

Posted Feb 17, 2015 
Nice hotel, bad service and staff attitude , hotel staff lost spa reservation, fire alarm sounded , breakfast was 2 hours late , then wrong breakfast came , staff were rude and up themselves , bathroom sink was in middle of the bedroom! , never again! Nice hotel as in nicely decorated but useless and not practical