Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Business Travelers
by A verified traveler

Posted Jul 18, 2014
The room was extremely clean and well decorated, despite feeling a little "tired." Staff were courteous, helpful, and informative, and the location was central to Mayfair, Piccadilly, and SoHo.
4 out of 5
for Everyone
by William from Aberdeen

Nice hotel very convenient for the shops.

Posted Jun 30, 2014
Pros: location
Cons: Room was cramped
Location: Location excellent; shopping
Very pleased to get in to the room a couple of hours early. Everything went well. Will return.
2 out of 5
by A verified traveler

Posted Jun 29, 2014
Pros: location
Cons: overall condition was margineable
Hotel was not of first class character as presented. The room that had been reserved was very poorly laid out and we were able to switch on the second evening for a L150 additional charge per evening! We will not be back.
3 out of 5
by Derrick from New York NY

OK I suppose

Posted Jun 27, 2014
Difficult to share without making my identity known. Bed was comfortable, room was ok. Low water pressure. Gym was 'under equipped'. Staff is great. For their rates Id strongly advise that they offer free wifi.
4 out of 5
for Everyone
by Kelly from Nebraska

You can't get a better location.

Posted Jun 12, 2014
Pros: Location. Staff. Price.
Cons: Ask for a room on higher floors. Cheapest rooms can be on the small side by US standards. Ask for something bigger !
Location: Bond Street shops 10 seconds away ! You really can't get a better location that this at any price .
Great location. Right on top of Bond Street shops, theaters, museums and restaurants. Great staff. Smiling, efficienrt and courteous. Offered, without asking, an early check in room off the red eye from Tokyo ! Rooms comfortable but small. Avoid lower floors, ask for higher to avoid road noise. Great value for the money. Other nearby hotels twice the price for only slightly better comfort.
5 out of 5
for Everyone
by A verified traveler from Montreal, Quebec

Great location in Mayfair

Posted Jun 11, 2014
Pros: Location was great, the bed was really comfortable. We will definitely go back to this hotel mainly because of the location. Good value for the money.
Cons: Internet was not working well. We could hear the other guests from the adjacent room. We would stay in the top floors as the noise is omnipresent.
Location: In the centre of everything. Great location for shopping (high end) and relatively close to Theatre district.
We stayed five nights and had a wonderful time. This hotel is in the centre of Mayfair and was particularly great for shopping. Since the breakfast was quite expensive, we went nearby to the Pret a Manger instead of at the hotel. We had a relatively big room with a queen bed and had plenty of space.
4 out of 5
for Everyone

Great location but beginning to show its age

Posted May 30, 2014
4 out of 5
by Sally from Bristol

No Complimentary Tea or Coffee

Posted Apr 23, 2014
Pros: Very pleasant staff,
Cons: Tea and coffee in room.
Location: Very close to Leicester Square, Regent Street and easy access to attractions.
In some ways we had an excellent stay at the Westbury. It was our 40th wedding anniversary and we were given an upgrade to a superior room and a chocolate cake BUT there was no complimentary tea and coffee in the room and we were told we could have that at charge of £5 per day. We have travelled around the world and even in the smallest hotels tea and coffee is a regular feature these days - even in Europe! It is for that reason, and that alone that I would not recommend this hotel.
2 out of 5
by S J

A good nights sleep ...... If only

Posted Apr 17, 2014
The room was small but very clean and the soft furnishings were fab the problem ....... The walls are paper thin and I could hear every word the couple next door were saying its wasn't. Dull background murmur it was clear and I am sure they weren't shouting just very poor quality walls . For a 5 star you expect more privacy Never again
5 out of 5
for Couples
by N from Croatia

Lawyer from Croatia

Posted Apr 8, 2014
Pros: Hotel Staff
Top Hotel in the city center close to West End theaters, restaurants, shops...