Ratings based on 175 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Milton Keynes

Lovely hotel in the perfect location.

Posted Jul 21, 2014
Pros: Attentiveness of the staff. Location. Fruit & complimentary water in the room.
Cons: Nothing to be improved, it was perfect.
Location: Very close to Oxford Street and not too far from the West End.
The rooms were very well furnished and spotlessly clean and the beds very comfortable. I asked for extra pillows because I have had recent shoulder surgery so cannot lay flat, when we arrived there were plenty of extra pillows on the bed which made for a very comfortable night for me. The hotel also gave us a large bed which helped my husband because usually when he has to share the bed with me and 8 pillows there's not a lot of room left for him!! When I requested the extra pillows I told the hotel that I wouldn't normally travel so close to my surgery but the theatre tickets had been booked last year for our wedding anniversary before we even knew I would be having surgery. The guest relations obviously picked up on that because we had a lovely HAPPY ANNIVERSARY cake waiting for us in the room. What a lovely thoughtful touch which made us feel quite special. :-)
4 out of 5
for Couples
by A verified traveler from London

Very good value for money

Posted Jul 21, 2014
Pros: I was very happy that my request for a late check out and was accepted. Also, the curtains in the room were brilliant!
Cons: The lift was a bit old. Check-in staff was not enough hence I waited a bit. I also asked for some ice but was charged which is a pity.
Location: Breakfast or afternoon tea at Sketch or shop at the East India company shop nearby. Two very nice Japanese restaurants - Tsukiji and Sakura.
I stayed at the hotel for one night over the weekend and it was clean, quite and comfortable. I recommend this hotel to everyone!
4 out of 5
for Business Travelers
by A verified traveler

Posted Jul 18, 2014
The room was extremely clean and well decorated, despite feeling a little "tired." Staff were courteous, helpful, and informative, and the location was central to Mayfair, Piccadilly, and SoHo.
4 out of 5
for Everyone
by William from Aberdeen

Nice hotel very convenient for the shops.

Posted Jun 30, 2014
Pros: location
Cons: Room was cramped
Location: Location excellent; shopping
Very pleased to get in to the room a couple of hours early. Everything went well. Will return.
2 out of 5
by A verified traveler

Posted Jun 29, 2014
Pros: location
Cons: overall condition was margineable
Hotel was not of first class character as presented. The room that had been reserved was very poorly laid out and we were able to switch on the second evening for a L150 additional charge per evening! We will not be back.
3 out of 5
by Derrick from New York NY

OK I suppose

Posted Jun 27, 2014
Difficult to share without making my identity known. Bed was comfortable, room was ok. Low water pressure. Gym was 'under equipped'. Staff is great. For their rates Id strongly advise that they offer free wifi.
4 out of 5
for Everyone
by Kelly from Nebraska

You can't get a better location.

Posted Jun 12, 2014
Pros: Location. Staff. Price.
Cons: Ask for a room on higher floors. Cheapest rooms can be on the small side by US standards. Ask for something bigger !
Location: Bond Street shops 10 seconds away ! You really can't get a better location that this at any price .
Great location. Right on top of Bond Street shops, theaters, museums and restaurants. Great staff. Smiling, efficienrt and courteous. Offered, without asking, an early check in room off the red eye from Tokyo ! Rooms comfortable but small. Avoid lower floors, ask for higher to avoid road noise. Great value for the money. Other nearby hotels twice the price for only slightly better comfort.
5 out of 5
for Everyone
by A verified traveler from Montreal, Quebec

Great location in Mayfair

Posted Jun 11, 2014
Pros: Location was great, the bed was really comfortable. We will definitely go back to this hotel mainly because of the location. Good value for the money.
Cons: Internet was not working well. We could hear the other guests from the adjacent room. We would stay in the top floors as the noise is omnipresent.
Location: In the centre of everything. Great location for shopping (high end) and relatively close to Theatre district.
We stayed five nights and had a wonderful time. This hotel is in the centre of Mayfair and was particularly great for shopping. Since the breakfast was quite expensive, we went nearby to the Pret a Manger instead of at the hotel. We had a relatively big room with a queen bed and had plenty of space.
4 out of 5
for Everyone

Great location but beginning to show its age

Posted May 30, 2014
4 out of 5
by Sally from Bristol

No Complimentary Tea or Coffee

Posted Apr 23, 2014
Pros: Very pleasant staff,
Cons: Tea and coffee in room.
Location: Very close to Leicester Square, Regent Street and easy access to attractions.
In some ways we had an excellent stay at the Westbury. It was our 40th wedding anniversary and we were given an upgrade to a superior room and a chocolate cake BUT there was no complimentary tea and coffee in the room and we were told we could have that at charge of £5 per day. We have travelled around the world and even in the smallest hotels tea and coffee is a regular feature these days - even in Europe! It is for that reason, and that alone that I would not recommend this hotel.