Ratings based on 199 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from surrey

Hotel greatly situated in the heart of Mayfair.

Posted Aug 26, 2014
Area great for shopping and access to soho, convent garden and theatres. As well as all that London has to offer. Only stayed one night but would stay again for longer.
3 out of 5
Recommended
for Everyone
by A verified traveler

It's ok but not worth the money

Posted Aug 25, 2014
The only way I can explain this hotel is. Nice curtains but nothing in the fridge.
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Lovely hotel central location

Posted Aug 4, 2014
Booked for an overnight stay, ideal location, also rooms were of excellent standard & got a really good deal through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler from Casablanca

Chic hotel at the heart of shoping district !

Posted Aug 2, 2014
I stayed their twice and I was please with both experiences ! The service was good and staff were very professional ! Very close to shopping and restaurants ... :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Milton Keynes

Lovely hotel in the perfect location.

Posted Jul 21, 2014
Pros: Attentiveness of the staff. Location. Fruit & complimentary water in the room.
Cons: Nothing to be improved, it was perfect.
Location: Very close to Oxford Street and not too far from the West End.
The rooms were very well furnished and spotlessly clean and the beds very comfortable. I asked for extra pillows because I have had recent shoulder surgery so cannot lay flat, when we arrived there were plenty of extra pillows on the bed which made for a very comfortable night for me. The hotel also gave us a large bed which helped my husband because usually when he has to share the bed with me and 8 pillows there's not a lot of room left for him!! When I requested the extra pillows I told the hotel that I wouldn't normally travel so close to my surgery but the theatre tickets had been booked last year for our wedding anniversary before we even knew I would be having surgery. The guest relations obviously picked up on that because we had a lovely HAPPY ANNIVERSARY cake waiting for us in the room. What a lovely thoughtful touch which made us feel quite special. :-)
4 out of 5
Recommended
for Couples
by A verified traveler from London

Very good value for money

Posted Jul 21, 2014
Pros: I was very happy that my request for a late check out and was accepted. Also, the curtains in the room were brilliant!
Cons: The lift was a bit old. Check-in staff was not enough hence I waited a bit. I also asked for some ice but was charged which is a pity.
Location: Breakfast or afternoon tea at Sketch or shop at the East India company shop nearby. Two very nice Japanese restaurants - Tsukiji and Sakura.
I stayed at the hotel for one night over the weekend and it was clean, quite and comfortable. I recommend this hotel to everyone!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 18, 2014
The room was extremely clean and well decorated, despite feeling a little "tired." Staff were courteous, helpful, and informative, and the location was central to Mayfair, Piccadilly, and SoHo.
4 out of 5
Recommended
for Everyone
by William from Aberdeen

Nice hotel very convenient for the shops.

Posted Jun 30, 2014
Pros: location
Cons: Room was cramped
Location: Location excellent; shopping
Very pleased to get in to the room a couple of hours early. Everything went well. Will return.
2 out of 5
by A verified traveler

Posted Jun 29, 2014
Pros: location
Cons: overall condition was margineable
Hotel was not of first class character as presented. The room that had been reserved was very poorly laid out and we were able to switch on the second evening for a L150 additional charge per evening! We will not be back.
3 out of 5
by Derrick from New York NY

OK I suppose

Posted Jun 27, 2014
Difficult to share without making my identity known. Bed was comfortable, room was ok. Low water pressure. Gym was 'under equipped'. Staff is great. For their rates Id strongly advise that they offer free wifi.