Ratings based on 455 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Dorset

Fabulous hotel. Quiet, yet in the heart of Mayfair

Posted Jul 14, 2015
What a great find. The hotel was fantastic and the staff attentive to any needs. A real haven.
1 out of 5
by A verified traveler

Small rooms and they charge you for Internet.

Posted Jul 10, 2015
Old hotel with very small expensive rooms. Cracks in wall and old showers.
3 out of 5
for Everyone
by A verified traveler

Nice hotel, small rooms and expensive

Posted Jun 19, 2015
Pros: Location
Cons: Breakfast
Location: Lots of shopping and restaurants nearby
Nice location clean and nice hotel but very expensive especially for such small rooms. There is no breakfast in this hotel which is very strange for such category of hotels.
4 out of 5
for Everyone
by A verified traveler from San Francisco

Location cannot be beat for high end living

Posted Jun 15, 2015
Pros: Location and friendliness of staff
Cons: Rooms should be larger by 1/2 if one is accustomed to US accommodations
Location: See above
You will not need to leave the Mayfair area for everyday living such as eating, shopping, and exercising. Every high end US store is near the hotel. Excessive wealth abounds with Bentleys, Mercedes, Rolls. Delicious food of all types. Convenient to all neighborhoods by public transportation other than taxis.
2 out of 5
by A verified traveler from manchester

Fur Coat NO Knickers

Posted Jun 12, 2015
Pros: Not much
Cons: A complete refit/refurbishment of the bedrooms
Location: Great location Good shopping
Great location Wonderful Doormen Pleasant lobby Decent enough reception and receptionists. That is sadly where it finishes... Enter the lift and it takes you to a world of averageness The corridors are shabby The doors and entry system remind you of a cheap 1970s B movie Motel. The room I had 511 honestly awful Tired carpets..in truth a bit dirty Damaged chipped furniture The bed..the mattress was actually pretty good, the bedding was dreadful, without a doubt the worst hotel bed linen I have slept on in 20 years, rough, bobbly. The bathroom reminded me of That same 1970s motel, the bath was tiny, the shower dribbled, the bathroom product was horrible. My VIP Expedia guest gift was a plate of over rip fruit, that would have better served going into a smoothie! The hotel in short has a spectacular location and they charge for that, but the amenities just don't match the price or location.
2 out of 5
by A verified traveler from Rayleigh Essex

Old and tired in desperate need of refurbishment.

Posted Jun 8, 2015
Pros: Great location.
Cons: Reduce general cost of everything, upgrade the rooms in line with other 5 star hotels, provide tea and coffee making facilities.
Location: Perfect for shopping and all other West End attractions.
Room is old and very dated, bathroom was uncomfortably small and not what you would expect from a 5 star hotel. No hot drink making facilities. Room on arrival had a horrible smell and carpet was damp where someone had attempted to clean something from the floor. Unfortunately everything was below average.
3 out of 5
for Everyone
by A verified traveler from イギリス

Posted Jun 8, 2015
5 out of 5
for Everyone
by A verified traveler from edinburgh

Excellent Location

Posted May 26, 2015
Great hotel for location. Staff so helpful and accommodating. Would recommend.
3 out of 5
by A verified traveler from geneva

Not really worthy of its 5*

Posted May 25, 2015
The bathroom was tiny and all chipped and needed painting. Valet and hairdryer did not work. No modern amenities in room:nowhere to plug in USB or phone etc
5 out of 5
for Everyone
by A verified traveler from sh

Very comfortable!

Posted May 19, 2015
Love it and I'll go again!🌺 I had a great time!😃