Ratings based on 463 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom California
Posted Nov 30, 2014
Cons: The bathroom in the room was dirty. Housekeeping didn't do their jobs making sure the toilet is clean before next guest arrives.
We forgot our charger in the room when we checked out. After calling the hotels numerous times and requested them to check if the charger is still there, we never got even return phone calls back.
for Everyoneby A verified travelerfrom New York
Friendly and comfortable on the boardwalkPosted Oct 10, 2014
Pros: The location and the staff
Cons: The TV system is really terrible and the menu for movies and TV is not user friendly. Also no information about hotel services/charges in the room.
Location: Beach, boardwalk and easy to get to restaurants.
Everyone on staff, without exception, was friendly and helpful. The room was very nice, beds very comfortable but little things did not match the the rest. The phone in the room was taken out to repair and wasn't put into the room until I questioned the absence of a room phone. The fan in the bathroom didn't work. The TV system was awkward to work. When I complained everyone attentive and helpful on finding a solution. Be careful and know that many of the amenities have extra charges. The location on the beach and boardwalk is worth the stay. I would definitely return.
by A verified traveler
Ugh. Never again.Posted Sep 12, 2014
Cons: Maintenance - both the process of notifying them and actually having them fix the problem.
Location: Long Beach is fantastic - great beach town located near NYC.
I stayed in the Allegria for one night, which was one night too many. The room's air conditioning didn't work, and I had to call maintenance three times before anyone even showed up to fix it. And then they had to come back literally three times, and still didn't get it working. The next day when checking out, the hotel's management kindly let me know that if I had any issues I would have to take them up with Expedia, they couldn't do anything to assist. So a full-price, overpriced, frustrating experience for an uncomfortable evening with very little actual sleep. I won't even go into the experience at the on-site restaurant, but that's got another several reasons to never stay here again. Unfortunately there are not any other real options for places to stay in Long Beach, so it looks like I won't be going back there anytime soon.
by A verified travelerfrom S
DisappointedPosted Sep 9, 2014
I am not hard to please . just a clean room and some basic amenities . I had to ask for basic supplies and the staff had an attitude .the television and the phone in the room did not work . i tried to let management know but they were not interested in trying to help. I left a message with Lisa, the director of sales and marketing .about my concerns .she has yet to return my phone call.
by A verified traveler
Nice enoughPosted Sep 9, 2014
Hotel was ok. A lot of money for the area . Food was ok. Biggest problem was no air conditioning in our room and in most of the hotel on one of the hotest days of the year. Had to pay extra to vallet the car, $25 per night. Wouldn't go out of my way to stay there again.
Recommendedby A verified traveler
Posted Sep 8, 2014 on Hotels.com
by A verified travelerfrom new york
Posted Sep 4, 2014
First there was a bad smell from the pluming in the bathroom ... Second The price that I paid was more than dobble from the others ..
for Familiesby Kienerfrom US
A complete disasterPosted Sep 3, 2014 on Hotels.com
The hotel is a complete disaster. Going through the reviews it appears that people do not get the rooms they booked on a default basis. Same happened to us, instead of a Oceasn Front Suite we were told that there were no suites available anymore we were downgraded to standard room at a much higher price than published on the booking site. We had to ask at least four times in order to get a baby crip that we have requested. Staff is unqualified and not helpful at all. We still do not have a reply from the Hotel regarding the Whereabouts of our private house keys and a baby sleeping bag that we forgot in our room. The receptionist simply stated that they did no find anything, which is impossible. We are really surprised that the hotel with all the bad reviews and a terrible level of service is still being booked. We would not recommend it at all and what they do to their customers is a pure lack of respect.
for Couplesby Anthonyfrom New York
Are you kidding me?Posted Sep 3, 2014 on Hotels.com
I don't even know where to begin. First off, our stay for 2 nights was quite a large sum of money. Our first room the tub was broken, and the AC was too. To make up for the AC, they brought us box fans. Can you imagine? Box fans. They moved us the next day to a new room, which was smaller, but of course, the same price as the other room. Why get a break, right? Upon entering the new room, we found that all of the windows were screwed shut, and there were no phones in the room. After going to the front desk, and complaining again, a maintenance man came into our room unannounced, and empty handed, catching my wife naked. No apologies, nothing. After going back down to the front desk, and complaining again, we got a phone. NOt the 2 the room is supposed to have, but on. This is a problem, but not a big problem. On the Saturday night, the power in the hotel goes out. You'd think a place like this, on the water, and that is succeptable to power outtages would have a generator. Nope, it doesn't. About 2 hours later, after the power came back on, the AC in the rooms, phone systems, and television (local and hotel system) did not work. The phones came back on 18 hours later, and when we checked out, the television was still not working.
for Everyoneby A verified travelerfrom Connecticut
Great weekend!Posted Sep 2, 2014
Cons: It is a good hotel I have stayed there before. But when we make reservations, they should let us know in advance about pool schedule.
Location: There are bars and restaurants nearby.
My son and I stay at the hotel for three days. There were few things that we were not pleased. We were not able to use the pool due to weddings, which was very disappointed to my son. On Sunday and Monday there was no TV (cable) and the phone in the room was not working either, so we had to go down to the front desk every time we needed something. Also I was offered valet parking at $25/day which I agreed but the car was left on the street the whole time, but when I mentioned about it at the check out the fee was waived, which was nice.